The last 3 times in a row I have gone here my order is messed up. Everytime I call the manager said it's because people are new. I understand training but it's the same people for the last couple weeks, so how long does it take to train? I have worked for Arby's before and I understand the challenges that come with the job, but I also understand how to do the job. The manager needs to take responsibility for her crew, use the techniques that are handed to her and optimize her staff for the best results and stop giving excuses to her customers.There is another Arby's less than 10 minutes away. I suggest you use that Arby's.
Atmosphere: 1
Food: 1
Service: 1
C !
Orderd a BLT and took it home to find out there was no T tomato and when I called they tell me, oh well are out of tomatoes, they could have told me that at the time of order and I would have not ordered it. They deserve all the one stars they get. Lousy....
Atmosphere: 1
Food: 1
Service: 1
Sarah Mitchell
Placed online order from work for multiple people. Paid online and chose a pick up time to avoid the drive thru at peak lunch hours.Well, the staff at this location decided that the lobby is closed and doors are locked. So EVERYONE gets to go through the drive thru.Best part? After the 15 minutes it took getting to the speaker, it took another 10 to get to the window! What would be the point of ordering ahead of time when I had to spend the entirety of my 30 minute break in line?? Nothing apparently!Whoever's policy or mistake this was, it needs to be reviewed and remedied.
Atmosphere: 1
Food: 3
Service: 1
Alan Walker
The employees look like Thier dog passed way this morning and they gave me Mac and cheese bites in 10 seconds that were mush on the inside. I know fast food jobs suck but smile a little ?
Atmosphere: 1
Food: 1
Service: 1
Jordon Corby
This location sucks. Everytime i go there the food is cold.
Courtney Taylor
By far the worst arbys I have had, curly fries were cold & taste like they have been sitting for an hour. The beef & Cheddar taste off & like it's been sitting on a warming plate to long. Drive thru employee didn't seem happy with her job. Only decent thing out of it was the over priced lemonade.
Food: 1
Service: 2
Robert H.
The Sarnia Arby's always serves great sandwiches at a reasonable price. It is also nice to have roast beef instead of a burger.
Lisa Main
Tried this new chicken box. Hot sauce. Tasted weird and not good. Asked for regular fries and got cold curly fries. The roast beef sandwich was good but smashed. The drive thru people were not happy with their job it seems. Aggressive with questions from customers.
Atmosphere: 2
Food: 3
Service: 2
Kathi Olvera
Well I do work here going on 8 years it's clean and the manager Rikki is great she
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fire Roasted Philly, Roast Turkey Ranch
Cheese sticks were so old an dry the bread was literally falling off so
Food: 1
Service: 3
Irene Grosser
French fries. Were cold as if sitting for a while, employees were very
Atmosphere: 4
Food: 3
Service: 4
Alissa Prevo
When the works ask if you want sauce and the customer says yes your supposed to put it in the dang bag are you kidding
Atmosphere: 2
Food: 2
Service: 1
Cynthia Finke
The drink my daughter ordered had a full cup of ice and next to no fluid. I went inside and asked for it to be refilled since it was not worth it, with all ice like that. THE MANAGER USED A LOUD, YELLING VOICE TO TELL ME THAT WE SHOULD HAVE ASKED FOR LIGHT ICE OR NO ICE. He did not refill it.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Beef
Thomas Hyde
They are more than happy to make your Arbys the way you want it. I have never received bad service from them. The staff is very friendly and helpful.
Great place to go and
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Beef, Roast Beef, Curly Fries
The last 3 times in a row I have gone here my order is messed up. Everytime I call the manager said it's because people are new. I understand training but it's the same people for the last couple weeks, so how long does it take to train? I have worked for Arby's before and I understand the challenges that come with the job, but I also understand how to do the job. The manager needs to take responsibility for her crew, use the techniques that are handed to her and optimize her staff for the best results and stop giving excuses to her customers.There is another Arby's less than 10 minutes away. I suggest you use that Arby's.
Atmosphere: 1
Food: 1
Service: 1
Orderd a BLT and took it home to find out there was no T tomato and when I called they tell me, oh well are out of tomatoes, they could have told me that at the time of order and I would have not ordered it. They deserve all the one stars they get. Lousy....
Atmosphere: 1
Food: 1
Service: 1
Placed online order from work for multiple people. Paid online and chose a pick up time to avoid the drive thru at peak lunch hours.Well, the staff at this location decided that the lobby is closed and doors are locked. So EVERYONE gets to go through the drive thru.Best part? After the 15 minutes it took getting to the speaker, it took another 10 to get to the window! What would be the point of ordering ahead of time when I had to spend the entirety of my 30 minute break in line?? Nothing apparently!Whoever's policy or mistake this was, it needs to be reviewed and remedied.
Atmosphere: 1
Food: 3
Service: 1
The employees look like Thier dog passed way this morning and they gave me Mac and cheese bites in 10 seconds that were mush on the inside. I know fast food jobs suck but smile a little ?
Atmosphere: 1
Food: 1
Service: 1
This location sucks. Everytime i go there the food is cold.
By far the worst arbys I have had, curly fries were cold & taste like they have been sitting for an hour. The beef & Cheddar taste off & like it's been sitting on a warming plate to long. Drive thru employee didn't seem happy with her job. Only decent thing out of it was the over priced lemonade.
Food: 1
Service: 2
The Sarnia Arby's always serves great sandwiches at a reasonable price. It is also nice to have roast beef instead of a burger.
Tried this new chicken box. Hot sauce. Tasted weird and not good. Asked for regular fries and got cold curly fries. The roast beef sandwich was good but smashed. The drive thru people were not happy with their job it seems. Aggressive with questions from customers.
Atmosphere: 2
Food: 3
Service: 2
Well I do work here going on 8 years it's clean and the manager Rikki is great she
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fire Roasted Philly, Roast Turkey Ranch
Restaurantji Recommends
Cheese sticks were so old an dry the bread was literally falling off so
Food: 1
Service: 3
French fries. Were cold as if sitting for a while, employees were very
Atmosphere: 4
Food: 3
Service: 4
When the works ask if you want sauce and the customer says yes your supposed to put it in the dang bag are you kidding
Atmosphere: 2
Food: 2
Service: 1
The drink my daughter ordered had a full cup of ice and next to no fluid. I went inside and asked for it to be refilled since it was not worth it, with all ice like that. THE MANAGER USED A LOUD, YELLING VOICE TO TELL ME THAT WE SHOULD HAVE ASKED FOR LIGHT ICE OR NO ICE. He did not refill it.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Beef
They are more than happy to make your Arbys the way you want it. I have never received bad service from them. The staff is very friendly and helpful.