I have attended a a couple different weddings at City Flats and have nothing but positive things to say about my experience's there.
Service: 5
Austin Hayes
I didn't go to the actual hotel, but the event center was awesome with the vault. Visited the bar area too, small but nice and the servers were awesome. Definitely a place to go and check out.
Service: 5
Marjorie Dewitt
Showed up at 4:10 to check in, only to find a completely empty hotel. It took an hour, with the help of an older gentlemen that works downstairs, to find an employee to check us in. Once found, they blew past us with a look that we were disturbing them. Finally got checked in only to realize that I was given a MASTER KEY. Later I found out that the desk clerk had left for the day ?. I called choice to find my missing points because I'm no showed everytime I stay here, just to find out that the desk has been unattended ALL NIGHT! This is unreal!! Then when I approached the desk to discuss with the gm my concerns, she brushed me off by saying that she was new and just doing what operations told her to do. I asked to speak to him, he was on property staying in a room. It took him 20 minutes to get downstairs just for him to listen to me, give me a dumbfounded look and told me to have a good day!!! Completely uncalled for! Neither had any concern for my safety or the safety of the hotel!!! Completely dismissed me and my concerns!! My husband and myself have worked in hospitality for over 10 yrs! This is completely unacceptable and I will be following up with my complaints to higher ups since the gm and operations aren't concerned!
Service: 1
Bridgette Grant
Beds were very comfortable and the rooms were clean. The windows are very thin, to the point where you think the windows are open. Located in a cute area of town with cafes and pubs nearby.
Service: 5
Ann Burns
We had the most delightful dinner at City Flats for their Valentine Soirée! The service was excellent and the meal was all home made and absolutely delicious!! Hats off to their new chef Tanya and coordinator Melissa! We’ll definitely be back!!
Tessa Horon
We utilized CityFlats for our wedding in January and couldn't have been happier with how everything turned out! If you're thinking about booking a venue, I wouldn't look any further. It can be scary booking a venue and working with strangers, but when I tell you that any time we had an issue it was worked out within a week, I speak truly.Due to the nature of life, we did have to work with a few different event coordinators. Each one picked us up in stride and honored our contract (we booked early and they came under some management changes over the course of planning our event). I made sure to read it through thoroughly and kept track of all communications and documentation we shared, which definitely eased the transition for us. We couldn't have been more satisfied with the service we received! Amber, Tori, Chelsey, and Melissa were all wonderful to work with. Tori did not leave the party and made sure everything we needed was taken care of all evening.The only things we received complaints on (there's always someone, so take it with a grain of salt) were that it was very cold, and that there wasn't enough of the main dish that we ordered (part of that being people taking too much of it and nothing else). Everyone mostly raved about how beautiful it was and how much they enjoyed it. We did utilize a DJ but their sound system worked EXCELLENT for speeches and announcements.We especially loved taking photos in The Vault (fun for kids to explore as well!), our rainbow lighting change that made for different background colors for photos, and how wonderful all of the staff took care of us. The venue itself exceeded any other within an hour of travel by a landslide!
Service: 5
Douglas Richard
This place is the best value for your money. It’s a real gem in the downtown area. You will not be disappointed. ?Rooms: Very modern design and cleanWalkability: You are directly in the center of town
Service: 5
Monifa Fuller
Our favorite place to relax and enjoy the city! We go to both the locations in Port Huron and Grand Rapids, Michigan! Surrounded by many attractions and local shops. The rooms are designed and decorated differently than your typical hotel room, which we also enjoy. Check it out!!Rooms: Nicely designed and decorated. Has more of an urban twist to it. Very nice hotel
Service: 4
Hanna Amyx
My husband and I got married a month ago and had a block of rooms for our wedding here. I booked our initial block about a year in advance, signed a contact and had our room assignments all squared away just to find out in May that they could not find my contract on their end and I had to redo the whole booking. There was staff turn over from the time I had booked until May so they were trying to locate my documents and apparently the contact I initially signed never made into their system. When it came time for our bridal party and guests to start booking rooms, there were always issues not being able to take credit cards and no one would answer the phone when my guests called. We had several bridal party members reaching out to us saying they would have to call back due to one of those issues. I had to call and speak with the manager since apparently the new staff did not know how to use the new system and book under blocks. Just make sure if you book a block here you keep all your documentation. The rooms overall were good. They were clean and the beds were comfortable. There are no microwaves or refrigerators in the rooms, which I think is inconvenient if you are staying for more than a night. Since the building is older, there is no sound proofing in the rooms so you can hear everything in the rooms next door and the slightest traffic outside. There is also very limited parking so if you come on a weekend with a wedding you will have to search for parking, and they do not have any other options for parking at this time. The hotel could be better with some small quality of life upgrades.
Service: 3
austin Powell
Perfect location for a day vacation. Super convenient location near everything downtown. The views of the river were great. Only downside is the thin windows when the bridge goes up and down ages for a noisy night.
None of the amenities that are advertised are open. No restaurant, no bar, you can't access the couches by the river. You just get a room. The room was definitely form over function. Very cramped, very few places to sit except the bed. Shower head didn't work and there was hair that was not ours on the bathroom floor. Also, brand new, but very cheap, shoddy construction. Part of the baseboard was missing and there is chipped paint everywhere. The only bonus was the location, very close and walkable to the downtown.
Discover26876415152
My sister got married in July 15th here, and the manager Bonnie was rude. She sent the decorator away which was the cousin of the groom. Proceeded to tell us (the wedding party) that we were responsible to set up the tables. My sister was in absolute tears due to this cause this cut into picture time and she had a plan. They were telling us it was a communication error. Luckily a few other cousins stepped in and made things happen so we could finish pictures. Dinner was a hour late. The AC wasn’t turned on during the ceremony or reception. But of course they had it on for the workers setting up the tables but not for the room of 200 people. attending. Food was terrible. Beef was dry and the salad dressing was basically oil. No flavor at all. And the staff didn’t come around at all with water refills. I had to go up and ask for pitchers for the tables. My sister deserves so much better.
James Grant
Switched rooms without notification the room we was put in was super small no fridge batteries dead in the remote and the list goes on the only thing that saved our stay was the very polite kitchen staff doubt I'll ever stay there
johnjY1174TB
The food was definitely outdated and old tasted like it had been in the fridge for weeks. Would definitely not go there again. The servers were really nice and they did have a good atmosphere but the food was sub par and old
Tom B
The location was wonderful on the Black River overlooking the St. Clair River. Entering was confusing and the people at the desk need more training. It was very quiet and getting to our room was also confusing. We were the only guests in the hotel. The room was clean and spacious. Excellent shower and bath facilities. The room overlooked the St Clair River and Collin was very accomodating in getting us a room away from the main road. The bed were clean and comfortable and AC worked well. Room lacked bags for dirty clothes and had a bare bones coffee maker. No coffee in the lobby. I guess because we were the only ones there. The clerks were VERY nice but not well informed. I paid in advance, but they did not know this, until someone else told the lady. The hall floors needed to be redone. Ice machine was GREAT. Parking, though they said in the ads they had none, was in the back with an entrance. It was like a maize trying to get in. Overall, the Room 300 was very nice, though a bit sterile. Would I stay there again? Yes. If the price was right. There are a lot of things this hotel can do to improve. Too many to list.
I have attended a a couple different weddings at City Flats and have nothing but positive things to say about my experience's there.
Service: 5
I didn't go to the actual hotel, but the event center was awesome with the vault. Visited the bar area too, small but nice and the servers were awesome. Definitely a place to go and check out.
Service: 5
Showed up at 4:10 to check in, only to find a completely empty hotel. It took an hour, with the help of an older gentlemen that works downstairs, to find an employee to check us in. Once found, they blew past us with a look that we were disturbing them. Finally got checked in only to realize that I was given a MASTER KEY. Later I found out that the desk clerk had left for the day ?. I called choice to find my missing points because I'm no showed everytime I stay here, just to find out that the desk has been unattended ALL NIGHT! This is unreal!! Then when I approached the desk to discuss with the gm my concerns, she brushed me off by saying that she was new and just doing what operations told her to do. I asked to speak to him, he was on property staying in a room. It took him 20 minutes to get downstairs just for him to listen to me, give me a dumbfounded look and told me to have a good day!!! Completely uncalled for! Neither had any concern for my safety or the safety of the hotel!!! Completely dismissed me and my concerns!! My husband and myself have worked in hospitality for over 10 yrs! This is completely unacceptable and I will be following up with my complaints to higher ups since the gm and operations aren't concerned!
Service: 1
Beds were very comfortable and the rooms were clean. The windows are very thin, to the point where you think the windows are open. Located in a cute area of town with cafes and pubs nearby.
Service: 5
We had the most delightful dinner at City Flats for their Valentine Soirée! The service was excellent and the meal was all home made and absolutely delicious!! Hats off to their new chef Tanya and coordinator Melissa! We’ll definitely be back!!
We utilized CityFlats for our wedding in January and couldn't have been happier with how everything turned out! If you're thinking about booking a venue, I wouldn't look any further. It can be scary booking a venue and working with strangers, but when I tell you that any time we had an issue it was worked out within a week, I speak truly.Due to the nature of life, we did have to work with a few different event coordinators. Each one picked us up in stride and honored our contract (we booked early and they came under some management changes over the course of planning our event). I made sure to read it through thoroughly and kept track of all communications and documentation we shared, which definitely eased the transition for us. We couldn't have been more satisfied with the service we received! Amber, Tori, Chelsey, and Melissa were all wonderful to work with. Tori did not leave the party and made sure everything we needed was taken care of all evening.The only things we received complaints on (there's always someone, so take it with a grain of salt) were that it was very cold, and that there wasn't enough of the main dish that we ordered (part of that being people taking too much of it and nothing else). Everyone mostly raved about how beautiful it was and how much they enjoyed it. We did utilize a DJ but their sound system worked EXCELLENT for speeches and announcements.We especially loved taking photos in The Vault (fun for kids to explore as well!), our rainbow lighting change that made for different background colors for photos, and how wonderful all of the staff took care of us. The venue itself exceeded any other within an hour of travel by a landslide!
Service: 5
This place is the best value for your money. It’s a real gem in the downtown area. You will not be disappointed. ?Rooms: Very modern design and cleanWalkability: You are directly in the center of town
Service: 5
Our favorite place to relax and enjoy the city! We go to both the locations in Port Huron and Grand Rapids, Michigan! Surrounded by many attractions and local shops. The rooms are designed and decorated differently than your typical hotel room, which we also enjoy. Check it out!!Rooms: Nicely designed and decorated. Has more of an urban twist to it. Very nice hotel
Service: 4
My husband and I got married a month ago and had a block of rooms for our wedding here. I booked our initial block about a year in advance, signed a contact and had our room assignments all squared away just to find out in May that they could not find my contract on their end and I had to redo the whole booking. There was staff turn over from the time I had booked until May so they were trying to locate my documents and apparently the contact I initially signed never made into their system. When it came time for our bridal party and guests to start booking rooms, there were always issues not being able to take credit cards and no one would answer the phone when my guests called. We had several bridal party members reaching out to us saying they would have to call back due to one of those issues. I had to call and speak with the manager since apparently the new staff did not know how to use the new system and book under blocks. Just make sure if you book a block here you keep all your documentation. The rooms overall were good. They were clean and the beds were comfortable. There are no microwaves or refrigerators in the rooms, which I think is inconvenient if you are staying for more than a night. Since the building is older, there is no sound proofing in the rooms so you can hear everything in the rooms next door and the slightest traffic outside. There is also very limited parking so if you come on a weekend with a wedding you will have to search for parking, and they do not have any other options for parking at this time. The hotel could be better with some small quality of life upgrades.
Service: 3
Perfect location for a day vacation. Super convenient location near everything downtown. The views of the river were great. Only downside is the thin windows when the bridge goes up and down ages for a noisy night.
Restaurantji Recommends
None of the amenities that are advertised are open. No restaurant, no bar, you can't access the couches by the river. You just get a room. The room was definitely form over function. Very cramped, very few places to sit except the bed. Shower head didn't work and there was hair that was not ours on the bathroom floor. Also, brand new, but very cheap, shoddy construction. Part of the baseboard was missing and there is chipped paint everywhere. The only bonus was the location, very close and walkable to the downtown.
My sister got married in July 15th here, and the manager Bonnie was rude. She sent the decorator away which was the cousin of the groom. Proceeded to tell us (the wedding party) that we were responsible to set up the tables. My sister was in absolute tears due to this cause this cut into picture time and she had a plan. They were telling us it was a communication error. Luckily a few other cousins stepped in and made things happen so we could finish pictures. Dinner was a hour late. The AC wasn’t turned on during the ceremony or reception. But of course they had it on for the workers setting up the tables but not for the room of 200 people. attending. Food was terrible. Beef was dry and the salad dressing was basically oil. No flavor at all. And the staff didn’t come around at all with water refills. I had to go up and ask for pitchers for the tables. My sister deserves so much better.
Switched rooms without notification the room we was put in was super small no fridge batteries dead in the remote and the list goes on the only thing that saved our stay was the very polite kitchen staff doubt I'll ever stay there
The food was definitely outdated and old tasted like it had been in the fridge for weeks. Would definitely not go there again. The servers were really nice and they did have a good atmosphere but the food was sub par and old
The location was wonderful on the Black River overlooking the St. Clair River. Entering was confusing and the people at the desk need more training. It was very quiet and getting to our room was also confusing. We were the only guests in the hotel. The room was clean and spacious. Excellent shower and bath facilities. The room overlooked the St Clair River and Collin was very accomodating in getting us a room away from the main road. The bed were clean and comfortable and AC worked well. Room lacked bags for dirty clothes and had a bare bones coffee maker. No coffee in the lobby. I guess because we were the only ones there. The clerks were VERY nice but not well informed. I paid in advance, but they did not know this, until someone else told the lady. The hall floors needed to be redone. Ice machine was GREAT. Parking, though they said in the ads they had none, was in the back with an entrance. It was like a maize trying to get in. Overall, the Room 300 was very nice, though a bit sterile. Would I stay there again? Yes. If the price was right. There are a lot of things this hotel can do to improve. Too many to list.