We had the most delightful dinner at City Flats for their Valentine Soirée! The service was excellent and the meal was all home made and absolutely delicious!! Hats off to their new chef Tanya and coordinator Melissa! We’ll definitely be back!!
Tessa Horon
We utilized CityFlats for our wedding in January and couldn't have been happier with how everything turned out! If you're thinking about booking a venue, I wouldn't look any further. It can be scary booking a venue and working with strangers, but when I tell you that any time we had an issue it was worked out within a week, I speak truly.Due to the nature of life, we did have to work with a few different event coordinators. Each one picked us up in stride and honored our contract (we booked early and they came under some management changes over the course of planning our event). I made sure to read it through thoroughly and kept track of all communications and documentation we shared, which definitely eased the transition for us. We couldn't have been more satisfied with the service we received! Amber, Tori, Chelsey, and Melissa were all wonderful to work with. Tori did not leave the party and made sure everything we needed was taken care of all evening.The only things we received complaints on (there's always someone, so take it with a grain of salt) were that it was very cold, and that there wasn't enough of the main dish that we ordered (part of that being people taking too much of it and nothing else). Everyone mostly raved about how beautiful it was and how much they enjoyed it. We did utilize a DJ but their sound system worked EXCELLENT for speeches and announcements.We especially loved taking photos in The Vault (fun for kids to explore as well!), our rainbow lighting change that made for different background colors for photos, and how wonderful all of the staff took care of us. The venue itself exceeded any other within an hour of travel by a landslide!
Service: 5
Monifa Fuller
Our favorite place to relax and enjoy the city! We go to both the locations in Port Huron and Grand Rapids, Michigan! Surrounded by many attractions and local shops. The rooms are designed and decorated differently than your typical hotel room, which we also enjoy. Check it out!!Rooms: Nicely designed and decorated. Has more of an urban twist to it. Very nice hotel
Service: 4
Hanna McClintock
My husband and I got married a month ago and had a block of rooms for our wedding here. I booked our initial block about a year in advance, signed a contact and had our room assignments all squared away just to find out in May that they could not find my contract on their end and I had to redo the whole booking. There was staff turn over from the time I had booked until May so they were trying to locate my documents and apparently the contact I initially signed never made into their system. When it came time for our bridal party and guests to start booking rooms, there were always issues not being able to take credit cards and no one would answer the phone when my guests called. We had several bridal party members reaching out to us saying they would have to call back due to one of those issues. I had to call and speak with the manager since apparently the new staff did not know how to use the new system and book under blocks. Just make sure if you book a block here you keep all your documentation. The rooms overall were good. They were clean and the beds were comfortable. There are no microwaves or refrigerators in the rooms, which I think is inconvenient if you are staying for more than a night. Since the building is older, there is no sound proofing in the rooms so you can hear everything in the rooms next door and the slightest traffic outside. There is also very limited parking so if you come on a weekend with a wedding you will have to search for parking, and they do not have any other options for parking at this time. The hotel could be better with some small quality of life upgrades.
Service: 3
Douglas Richard
This place is the best value for your money. It’s a real gem in the downtown area. You will not be disappointed. ?Rooms: Very modern design and cleanWalkability: You are directly in the center of town
Service: 5
Mike Hellekson
We stayed in Early September on our way to Niagara Falls. Our room was not cleaned. Staff admitted that they had someone quit and were challenged to get things done. Simply gave us a sheet to cover the old sheets that were not cleaned. Many many calls to management regarding this terrible experience have gone unanswered. ABSOLUTELY TERRIBLE EXPERIENCE. DO NOT STAY HERE.
Service: 1
Hastobe B.
We stayed in Early September on our way to Niagara Falls. Our room was not cleaned. Staff admitted that they had someone quit and were challenged to get things done. Simply gave us a sheet to cover the old sheets that were not cleaned. Many many calls to management regarding this terrible experience have gone unanswered. ABSOLUTELY TERRIBLE EXPERIENCE. DO NOT STAY HERE.
Danielle Bjornstad
The hotel is weird. It's hard to find the front desk to check in. It's on the second floor .Feels very unsafe. No one works the front desk at night. Would never stay here again.
Service: 1
Ej Jones
I attended a wedding reception in the ballroom. The ambiance was perfect and the space was huge. Food was tasty and the service was very polite.Noteworthy details: There is a very nice deck where you can watch boats go by and the bridge going up and down to let the larger water vessels through.
Rented a room for the kids. They had a great time.
Service: 5
austin Powell
Perfect location for a day vacation. Super convenient location near everything downtown. The views of the river were great. Only downside is the thin windows when the bridge goes up and down ages for a noisy night.
Service: 5
622molliem
None of the amenities that are advertised are open. No restaurant, no bar, you can't access the couches by the river. You just get a room. The room was definitely form over function. Very cramped, very few places to sit except the bed. Shower head didn't work and there was hair that was not ours on the bathroom floor. Also, brand new, but very cheap, shoddy construction. Part of the baseboard was missing and there is chipped paint everywhere. The only bonus was the location, very close and walkable to the downtown.
We had the most delightful dinner at City Flats for their Valentine Soirée! The service was excellent and the meal was all home made and absolutely delicious!! Hats off to their new chef Tanya and coordinator Melissa! We’ll definitely be back!!
We utilized CityFlats for our wedding in January and couldn't have been happier with how everything turned out! If you're thinking about booking a venue, I wouldn't look any further. It can be scary booking a venue and working with strangers, but when I tell you that any time we had an issue it was worked out within a week, I speak truly.Due to the nature of life, we did have to work with a few different event coordinators. Each one picked us up in stride and honored our contract (we booked early and they came under some management changes over the course of planning our event). I made sure to read it through thoroughly and kept track of all communications and documentation we shared, which definitely eased the transition for us. We couldn't have been more satisfied with the service we received! Amber, Tori, Chelsey, and Melissa were all wonderful to work with. Tori did not leave the party and made sure everything we needed was taken care of all evening.The only things we received complaints on (there's always someone, so take it with a grain of salt) were that it was very cold, and that there wasn't enough of the main dish that we ordered (part of that being people taking too much of it and nothing else). Everyone mostly raved about how beautiful it was and how much they enjoyed it. We did utilize a DJ but their sound system worked EXCELLENT for speeches and announcements.We especially loved taking photos in The Vault (fun for kids to explore as well!), our rainbow lighting change that made for different background colors for photos, and how wonderful all of the staff took care of us. The venue itself exceeded any other within an hour of travel by a landslide!
Service: 5
Our favorite place to relax and enjoy the city! We go to both the locations in Port Huron and Grand Rapids, Michigan! Surrounded by many attractions and local shops. The rooms are designed and decorated differently than your typical hotel room, which we also enjoy. Check it out!!Rooms: Nicely designed and decorated. Has more of an urban twist to it. Very nice hotel
Service: 4
My husband and I got married a month ago and had a block of rooms for our wedding here. I booked our initial block about a year in advance, signed a contact and had our room assignments all squared away just to find out in May that they could not find my contract on their end and I had to redo the whole booking. There was staff turn over from the time I had booked until May so they were trying to locate my documents and apparently the contact I initially signed never made into their system. When it came time for our bridal party and guests to start booking rooms, there were always issues not being able to take credit cards and no one would answer the phone when my guests called. We had several bridal party members reaching out to us saying they would have to call back due to one of those issues. I had to call and speak with the manager since apparently the new staff did not know how to use the new system and book under blocks. Just make sure if you book a block here you keep all your documentation. The rooms overall were good. They were clean and the beds were comfortable. There are no microwaves or refrigerators in the rooms, which I think is inconvenient if you are staying for more than a night. Since the building is older, there is no sound proofing in the rooms so you can hear everything in the rooms next door and the slightest traffic outside. There is also very limited parking so if you come on a weekend with a wedding you will have to search for parking, and they do not have any other options for parking at this time. The hotel could be better with some small quality of life upgrades.
Service: 3
This place is the best value for your money. It’s a real gem in the downtown area. You will not be disappointed. ?Rooms: Very modern design and cleanWalkability: You are directly in the center of town
Service: 5
We stayed in Early September on our way to Niagara Falls. Our room was not cleaned. Staff admitted that they had someone quit and were challenged to get things done. Simply gave us a sheet to cover the old sheets that were not cleaned. Many many calls to management regarding this terrible experience have gone unanswered. ABSOLUTELY TERRIBLE EXPERIENCE. DO NOT STAY HERE.
Service: 1
We stayed in Early September on our way to Niagara Falls. Our room was not cleaned. Staff admitted that they had someone quit and were challenged to get things done. Simply gave us a sheet to cover the old sheets that were not cleaned. Many many calls to management regarding this terrible experience have gone unanswered. ABSOLUTELY TERRIBLE EXPERIENCE. DO NOT STAY HERE.
The hotel is weird. It's hard to find the front desk to check in. It's on the second floor .Feels very unsafe. No one works the front desk at night. Would never stay here again.
Service: 1
I attended a wedding reception in the ballroom. The ambiance was perfect and the space was huge. Food was tasty and the service was very polite.Noteworthy details: There is a very nice deck where you can watch boats go by and the bridge going up and down to let the larger water vessels through.
Such an amazing service
Restaurantji Recommends
Rented a room for the kids. They had a great time.
Service: 5
Perfect location for a day vacation. Super convenient location near everything downtown. The views of the river were great. Only downside is the thin windows when the bridge goes up and down ages for a noisy night.
Service: 5
None of the amenities that are advertised are open. No restaurant, no bar, you can't access the couches by the river. You just get a room. The room was definitely form over function. Very cramped, very few places to sit except the bed. Shower head didn't work and there was hair that was not ours on the bathroom floor. Also, brand new, but very cheap, shoddy construction. Part of the baseboard was missing and there is chipped paint everywhere. The only bonus was the location, very close and walkable to the downtown.
Wedding destination reception historic downtown canal drawbridge
Wedding venue was beautiful.