Forgot to put my free online order of 8pc boneless chicken in my bag. Then wouldn't answer phone when I attempted to call a half dozen times.
Food: 4
Service: 3
Brian
We placed our order at the drive through speaker where the lady was very rude and had a very port attitude , we asked for sauce and she said remind me of sauce at the window and when we got to the window they rushed us away without giving us a chance to even order sauce , I asked for a water which I did not receive overall terrible customer service if you don’t like your job find somewhere else to work
Atmosphere: 1
Food: 2
Service: 1
Hanna Longerbeam
as a former employee, it’s not that hard of a job. we’ve regularly gone to kfc and haven’t had many issues other than the last two times going. make sure to check your bags before you pull off, because even though it says “double checked” on the receipt, it’s not. fast food is only fast if you do it correctly ! not when you have to continually go back over forgotten goods. shouldn’t have to check it myself, but unfortunately when you have employees who don’t care about their jobs, you’ll have that.
Atmosphere: 1
Food: 1
Service: 1
Peter Karl
Place sucks. They forget your sauces for family tender meal and sides are cold. Unfortunate when you have to drive back and fourth 10 minutes each way just to wait another 5 minutes in the lobby for fries and sauces just to get home and have cold tenders that are only mid quality anyways …. Come on Shelly do better. And Tina. They really need a warmer on the front counter insted of putting customers food out on the counter to sit and get room temperature. Crazy how it says it was packed and double checked and still missed the sauces.
Atmosphere: 1
Food: 1
Service: 1
Phyllis Wrubel
As usual nasty. They have gone downhill
Atmosphere: 1
Food: 1
Service: 1
ROBERE Howard
The best kfc meal I’ve had in years! Fresh, flavorful and juicy. Got a 3 pc meal and a spicy chicken sandwich and I didn’t have to ask twice about hot sauce and honey! Immaculate.
Atmosphere: 5
Food: 5
Service: 5
Mama Gyspy
Very nice staff Great food
Atmosphere: 5
Food: 5
Service: 5
Up North Diggers
Food was fast fresh and the service was great
Atmosphere: 5
Food: 5
Service: 5
Erin Webb
Have I always loved KFC. Customer service was very 👍 good.
The employee was rather rude, I only delivered someone's food
Food: 5
Steve Szymanski
Went to KFC on 24th street 1/13/25 around 5:30 pm. Ordered 16 piece bucket meal and paid for an extra breast. The woman server said the extra breast was in the bucket. Got home set out chicken meal and discovered I was shorted the breast. Only got 4. Called and told woman who answered I was shorted and did not get an apology or answer or offer to make the order right, she just hung up. Must be the new KFC customer service policy! Go to Kroger from now on!
Atmosphere: 1
Food: 4
Service: 1
Megon Blasich
So let me get started on our LOVELY experience this evening! WOW! So I decided to order through the app as it’s super convenient and you’d assume that it is helpful towards the employees as they can go through the order and make sure they have everything ready.. or so you’d assume.. my husband went in to pick up our order as the app said it was ready for pickup. He gets home with the order and I’m going through it, Ofcourse two items were missing. We checked the slip which clearly says “packed and double checked” now THAT is utter BS because if they did, this wouldn’t have happened. So I called them to let them know that they forgot two of the items in out order which we HAPPILY PAID FOR before even receiving our food.. the woman who answered the phone didn’t even apologize and hung up on me before I could even get an answer out of her of when the rest of our order would be ready. My husband went back to collect the remainder of our order. He wasn’t apologized to nor were they friendly. This place I will never return again! Disgraceful
Atmosphere: 1
Food: 3
Service: 1
Jasmine “Sosig”
I'm telling you. If you have anywhere to be DO NOT come here. Every time I come here I'm having to wait 20 minutes in the drive thru for two items. Not worth the wait honestly.
Atmosphere: 1
Food: 1
Service: 1
big red's outdoor adventures
I had gotten food poisoning from their 5 peice tender meal deal. I was sick for 2 days.
Forgot to put my free online order of 8pc boneless chicken in my bag. Then wouldn't answer phone when I attempted to call a half dozen times.
Food: 4
Service: 3
We placed our order at the drive through speaker where the lady was very rude and had a very port attitude , we asked for sauce and she said remind me of sauce at the window and when we got to the window they rushed us away without giving us a chance to even order sauce , I asked for a water which I did not receive overall terrible customer service if you don’t like your job find somewhere else to work
Atmosphere: 1
Food: 2
Service: 1
as a former employee, it’s not that hard of a job. we’ve regularly gone to kfc and haven’t had many issues other than the last two times going. make sure to check your bags before you pull off, because even though it says “double checked” on the receipt, it’s not. fast food is only fast if you do it correctly ! not when you have to continually go back over forgotten goods. shouldn’t have to check it myself, but unfortunately when you have employees who don’t care about their jobs, you’ll have that.
Atmosphere: 1
Food: 1
Service: 1
Place sucks. They forget your sauces for family tender meal and sides are cold. Unfortunate when you have to drive back and fourth 10 minutes each way just to wait another 5 minutes in the lobby for fries and sauces just to get home and have cold tenders that are only mid quality anyways …. Come on Shelly do better. And Tina. They really need a warmer on the front counter insted of putting customers food out on the counter to sit and get room temperature. Crazy how it says it was packed and double checked and still missed the sauces.
Atmosphere: 1
Food: 1
Service: 1
As usual nasty. They have gone downhill
Atmosphere: 1
Food: 1
Service: 1
The best kfc meal I’ve had in years! Fresh, flavorful and juicy. Got a 3 pc meal and a spicy chicken sandwich and I didn’t have to ask twice about hot sauce and honey! Immaculate.
Atmosphere: 5
Food: 5
Service: 5
Very nice staff
Great food
Atmosphere: 5
Food: 5
Service: 5
Food was fast fresh and the service was great
Atmosphere: 5
Food: 5
Service: 5
Have I always loved KFC. Customer service was very 👍 good.
Atmosphere: 3
Food: 5
Service: 5
Awful shorted us in food and gave us burnt fish.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The employee was rather rude, I only delivered someone's food
Food: 5
Went to KFC on 24th street 1/13/25 around 5:30 pm. Ordered 16 piece bucket meal and paid for an extra breast. The woman server said the extra breast was in the bucket. Got home set out chicken meal and discovered I was shorted the breast. Only got 4. Called and told woman who answered I was shorted and did not get an apology or answer or offer to make the order right, she just hung up. Must be the new KFC customer service policy! Go to Kroger from now on!
Atmosphere: 1
Food: 4
Service: 1
So let me get started on our LOVELY experience this evening! WOW! So I decided to order through the app as it’s super convenient and you’d assume that it is helpful towards the employees as they can go through the order and make sure they have everything ready.. or so you’d assume.. my husband went in to pick up our order as the app said it was ready for pickup. He gets home with the order and I’m going through it, Ofcourse two items were missing. We checked the slip which clearly says “packed and double checked” now THAT is utter BS because if they did, this wouldn’t have happened. So I called them to let them know that they forgot two of the items in out order which we HAPPILY PAID FOR before even receiving our food.. the woman who answered the phone didn’t even apologize and hung up on me before I could even get an answer out of her of when the rest of our order would be ready. My husband went back to collect the remainder of our order. He wasn’t apologized to nor were they friendly. This place I will never return again! Disgraceful
Atmosphere: 1
Food: 3
Service: 1
I'm telling you. If you have anywhere to be DO NOT come here. Every time I come here I'm having to wait 20 minutes in the drive thru for two items. Not worth the wait honestly.
Atmosphere: 1
Food: 1
Service: 1
I had gotten food poisoning from their 5 peice tender meal deal. I was sick for 2 days.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cole Slaw, Fried Chicken, Honey Mustard Sauce, Mac & Cheese
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