Beautiful room showing the street and water. Everyone in the group was thrilled with their stay.
Service: 5
Kimberly Elston
Do yourself a favor and STAY SOMEWHERE ELSE. They are inept at running a hotel. I prepaid for a king suite with water view. When we checked in they gave us keys to the right room, but when we went in SOMEONE’S THINGS WERE ALREADY IN THERE. Thankfully the people weren’t there. I’m sure they probably never knew the hotel let us into their room. This is a HUGE mess up and nobody ever really acknowledged it. They put us into a basic room and even after at least 5 phone calls I still haven’t been refunded for the difference, let alone anything to make up for hassle. Their team has promised multiple times to email me a copy of the refund receipt and I haven’t received that either. At this point I’m sure they’re flat out lying to me and leaving me no option but to get my lawyer involved. DON’T RISK IT, they don’t deserve your money.Safety: Absolutely unsafe. They gave us keys to someone else’s room. They also gave my boyfriend a key to the room in my name, even though he didn’t show identification.
Service: 1
Mike Hellekson
We stayed in Early September on our way to Niagara Falls. Our room was not cleaned. Staff admitted that they had someone quit and were challenged to get things done. Simply gave us a sheet to cover the old sheets that were not cleaned. Many many calls to management regarding this terrible experience have gone unanswered. ABSOLUTELY TERRIBLE EXPERIENCE. DO NOT STAY HERE.
Service: 1
Danielle Bjornstad
The hotel is weird. It's hard to find the front desk to check in. It's on the second floor .Feels very unsafe. No one works the front desk at night. Would never stay here again.
Service: 1
Ej Jones
I attended a wedding reception in the ballroom. The ambiance was perfect and the space was huge. Food was tasty and the service was very polite.Noteworthy details: There is a very nice deck where you can watch boats go by and the bridge going up and down to let the larger water vessels through.
Anthony Sodini
BE AWARE PARKING IS OUTRAGEOUS. They tell you parking in the structure connected is $24 for the night which is crazy enough but when we left after being there for less than 24 hours, we were charged $48 dollars for that night of parking. They told us right at the front desk it was 24 so that lie infuriated me. We were also a little early in our arrival so they asked for a phone number to call us when the room is ready, we walked back in a half hour after check in time and we’re told “we were just about to call you” which I don’t believe in the slightest. On top of paying $160 for the smallest room I’ve ever stayed in, bathroom door would fall off tracks every time you open it. Those same bathroom doors leave don’t seal in the wall or anything, so any privacy is non existent. No fridge, no microwave, bar and cafe were closed. Incredibly disappointed with my stay here.
Service: 1
Paul Sorokaty (SlyAttacks)
We had a wonderful stay. The room was nice.
Service: 5
DeeAnna Sova
City Flats, Port Huron, MI is an excellent property. It is clean and the staff are very customer service oriented. The rooms and entire location has great style, which leads to a very upscale experience. It has a clean line minimalist look. Our room overlooked the river and had all the amenities, coffee, tea, shower amenities, the bed was comfy and even the hallways are very retro, minimalist. They provide coffee and small danishes for breakfast.The check in is confusing, depending on where you park. Nothing that signage couldn’t help. Staff was very nice while we asked for directions. The entire remodel of this bank bldg. Is so well done. It is in downtown and walking distance to great food, coffee and shopping. Well done Port Huron!Rooms: All needed amenities. Nicely styled.Walkability: Within walking distance of food, shopping, entertainment, and river views.
Service: 5
austin Powell
Perfect location for a day vacation. Super convenient location near everything downtown. The views of the river were great. Only downside is the thin windows when the bridge goes up and down makes for a noisy night. (Pic is view from room)Nearby activities: Lots of local restaurants/ bars and shopping.Walkability: Everything is within walking distance.Food & drinks: Many options. Sure to please everyone
Service: 5
James Grant
Switched rooms without notification the room we was put in was super small no fridge batteries dead in the remote and the list goes on the only thing that saved our stay was the very polite kitchen staff doubt I'll ever stay there
The service was horrible. They kicked my friend and I out during the middle of a business meeting after tipping 20% gratuity and antagonized us the entire way out of the hotel. We did absolutely nothing wrong and claimed a cook said he had dated one of us and was uncomfortable..this was completely untrue as we had never been there before and we will never return. We are calling lawyers as we speak for discriminatory practices and they will not be in business much longer as we have a 7 panel legal team who will get them from their harassment, to every Health code violation in the book.Food & drinks: Service was horrible and ride and the fat bald white man needs to be fired immediately.
Service: 1
Joe Jarvis
Went in for coffee but staff didn’t seem to know how to make anything besides straight coffee.
Trish O’Leary
Went for coffee was lukewarm and bottom of the pot— guess it was too close to closing for fresh
Alena Sagredo
The stay was good with clean and spacious rooms. The employees were nice and helpful.
Service: 5
Rusty Shackleford
Extremely rude staff. Gabby and my wife got into it after she was left with 18 rooms by herself on hockey weekend. Gabbys mom proceeded to send threatening texts to my wife on Facebook. This place is broke and shady. Management needs an overhaul. My spouse got stuck in an elevator and rather than calling the fire department, let her suffer inside and then do an IR to cover it up. We should’ve sued then. Gabby is the rudest person I’ve ever seen managing or whatever she does in a professional classy establishment.Cafe girls are great. :))
Beautiful room showing the street and water. Everyone in the group was thrilled with their stay.
Service: 5
Do yourself a favor and STAY SOMEWHERE ELSE. They are inept at running a hotel. I prepaid for a king suite with water view. When we checked in they gave us keys to the right room, but when we went in SOMEONE’S THINGS WERE ALREADY IN THERE. Thankfully the people weren’t there. I’m sure they probably never knew the hotel let us into their room. This is a HUGE mess up and nobody ever really acknowledged it. They put us into a basic room and even after at least 5 phone calls I still haven’t been refunded for the difference, let alone anything to make up for hassle. Their team has promised multiple times to email me a copy of the refund receipt and I haven’t received that either. At this point I’m sure they’re flat out lying to me and leaving me no option but to get my lawyer involved. DON’T RISK IT, they don’t deserve your money.Safety: Absolutely unsafe. They gave us keys to someone else’s room. They also gave my boyfriend a key to the room in my name, even though he didn’t show identification.
Service: 1
We stayed in Early September on our way to Niagara Falls. Our room was not cleaned. Staff admitted that they had someone quit and were challenged to get things done. Simply gave us a sheet to cover the old sheets that were not cleaned. Many many calls to management regarding this terrible experience have gone unanswered. ABSOLUTELY TERRIBLE EXPERIENCE. DO NOT STAY HERE.
Service: 1
The hotel is weird. It's hard to find the front desk to check in. It's on the second floor .Feels very unsafe. No one works the front desk at night. Would never stay here again.
Service: 1
I attended a wedding reception in the ballroom. The ambiance was perfect and the space was huge. Food was tasty and the service was very polite.Noteworthy details: There is a very nice deck where you can watch boats go by and the bridge going up and down to let the larger water vessels through.
BE AWARE PARKING IS OUTRAGEOUS. They tell you parking in the structure connected is $24 for the night which is crazy enough but when we left after being there for less than 24 hours, we were charged $48 dollars for that night of parking. They told us right at the front desk it was 24 so that lie infuriated me. We were also a little early in our arrival so they asked for a phone number to call us when the room is ready, we walked back in a half hour after check in time and we’re told “we were just about to call you” which I don’t believe in the slightest. On top of paying $160 for the smallest room I’ve ever stayed in, bathroom door would fall off tracks every time you open it. Those same bathroom doors leave don’t seal in the wall or anything, so any privacy is non existent. No fridge, no microwave, bar and cafe were closed. Incredibly disappointed with my stay here.
Service: 1
We had a wonderful stay. The room was nice.
Service: 5
City Flats, Port Huron, MI is an excellent property. It is clean and the staff are very customer service oriented. The rooms and entire location has great style, which leads to a very upscale experience. It has a clean line minimalist look. Our room overlooked the river and had all the amenities, coffee, tea, shower amenities, the bed was comfy and even the hallways are very retro, minimalist. They provide coffee and small danishes for breakfast.The check in is confusing, depending on where you park. Nothing that signage couldn’t help. Staff was very nice while we asked for directions. The entire remodel of this bank bldg. Is so well done. It is in downtown and walking distance to great food, coffee and shopping. Well done Port Huron!Rooms: All needed amenities. Nicely styled.Walkability: Within walking distance of food, shopping, entertainment, and river views.
Service: 5
Perfect location for a day vacation. Super convenient location near everything downtown. The views of the river were great. Only downside is the thin windows when the bridge goes up and down makes for a noisy night. (Pic is view from room)Nearby activities: Lots of local restaurants/ bars and shopping.Walkability: Everything is within walking distance.Food & drinks: Many options. Sure to please everyone
Service: 5
Switched rooms without notification the room we was put in was super small no fridge batteries dead in the remote and the list goes on the only thing that saved our stay was the very polite kitchen staff doubt I'll ever stay there
Service: 2
Restaurantji Recommends
The service was horrible. They kicked my friend and I out during the middle of a business meeting after tipping 20% gratuity and antagonized us the entire way out of the hotel. We did absolutely nothing wrong and claimed a cook said he had dated one of us and was uncomfortable..this was completely untrue as we had never been there before and we will never return. We are calling lawyers as we speak for discriminatory practices and they will not be in business much longer as we have a 7 panel legal team who will get them from their harassment, to every Health code violation in the book.Food & drinks: Service was horrible and ride and the fat bald white man needs to be fired immediately.
Service: 1
Went in for coffee but staff didn’t seem to know how to make anything besides straight coffee.
Went for coffee was lukewarm and bottom of the pot— guess it was too close to closing for fresh
The stay was good with clean and spacious rooms. The employees were nice and helpful.
Service: 5
Extremely rude staff. Gabby and my wife got into it after she was left with 18 rooms by herself on hockey weekend. Gabbys mom proceeded to send threatening texts to my wife on Facebook. This place is broke and shady. Management needs an overhaul. My spouse got stuck in an elevator and rather than calling the fire department, let her suffer inside and then do an IR to cover it up. We should’ve sued then. Gabby is the rudest person I’ve ever seen managing or whatever she does in a professional classy establishment.Cafe girls are great. :))
Service: 1