The owner of this particular store must be completely disengaged with this store...absolutely the worst biggby I have ever been to.
First..the staff at this location are extremely rude and unprofessional...how difficult is it to make an espresso or coffee...yes...that was the order and you would have thought we were asking for a Ramos Gin Fizz..nope..a simple black coffee..at a coffee shop. I have been here three times and left two of the three due to the horrible ataff..and, these are different employees.
Second ..the drinks and food are terrible..
Third..owner of this store must have zero interest in the franchise. This last time was terrible I actual reacted out to the corporate level
Luis M. Del Rio
IF YOU DON'T OFFER A SERVICE (BRINGING THE COFFEE TO MY TABLE, SETTING UP THE TABLE, BRINGING DRINKS) WHY DO YOU ASK FOR TIPS???? THIS IS OUT OF CONTROL!!!
Service: 1
Pxmp , Rodriguez
They are always so patient and get me a quality drink quickly as that is important because usually I’m on my way to work. Thank you!
Food: 5
Service: 5
Kathy Meyering
Staffed by considerate people! Adults working. Kids were offered a treat so they could work. We're alwaysgiven excalkent service. Not a paid comment. True
Patty
Quality means everything. Poor management is obvious. This use to be a go to place, even with the awkward location. Too many mistakes, I don't care how nice you are, I would just like my orders done correctly. People order lactose free for a reason!
Atmosphere: 1
Food: 1
Service: 1
Nikki Rankin
This was a really great place. great service when we made a change, with our order. they were super polite. I highly recommend this.👍
Food: 4
Service: 5
Michelle Gerken
Just gross! 9:00am visit The creamer was CHUNKY! 🤢 The cold brew tasted old and drinks were made sloppy and w/o any consistency. One drive through customer came in and said his coffee was luke warm and had to wait for them to make more. Our food was so doughy and chewy. Did I mention the creamer was CHUNKY 🤢 Good customer service was non-existent, most were actually rude! On a good note, the guy (wearing a mask) was very polite and the only person back there with any hustle. At one point, 4 of them were standing around a microwave watching one sandwich warm up. Really? But the younger girl with the braids and glasses was not having a good day and it reflected on how she treated everything, the drinks, the creamer, and the customers. We will NOT be going back there!
Tom Vander Horst
Every time I go to this Biggby, I get the best cup of coffee around. Today was extra special! Thanks
Tracie “Mystkbluedragon” binkley
My go to spot for my coffee or frozen beverage. The one thing I have noticed is the price difference of Bigby. I usually order the same thing same every time and I have been to several different bigby within my area and there is always at least a 1.00 difference depending which I go to.
Kristin Middaugh
Top notch customer service from everyone that works here! Maddie is such a sweetheart, willing to go above and beyond for the customers.
I have always loved this biggby and recommend it to anyone I know!
Walked in to get food and the employees were just hanging out in the back and never came out to serve me 1/30/25 5:50 am
Christina Egan
Great place!
Nancy Lipko
My favorite place
Jess VanderRoest
love the employees and service! they always remember us and asl about our dogs! the drinks are great too but it's the employees that really make it amazing!
The owner of this particular store must be completely disengaged with this store...absolutely the worst biggby I have ever been to.
First..the staff at this location are extremely rude and unprofessional...how difficult is it to make an espresso or coffee...yes...that was the order and you would have thought we were asking for a Ramos Gin Fizz..nope..a simple black coffee..at a coffee shop. I have been here three times and left two of the three due to the horrible ataff..and, these are different employees.
Second ..the drinks and food are terrible..
Third..owner of this store must have zero interest in the franchise. This last time was terrible I actual reacted out to the corporate level
IF YOU DON'T OFFER A SERVICE (BRINGING THE COFFEE TO MY TABLE, SETTING UP THE TABLE, BRINGING DRINKS) WHY DO YOU ASK FOR TIPS????
THIS IS OUT OF CONTROL!!!
Service: 1
They are always so patient and get me a quality drink quickly as that is important because usually I’m on my way to work. Thank you!
Food: 5
Service: 5
Staffed by considerate people! Adults working. Kids were offered a treat so they could work. We're alwaysgiven excalkent service. Not a paid comment. True
Quality means everything. Poor management is obvious. This use to be a go to place, even with the awkward location. Too many mistakes, I don't care how nice you are, I would just like my orders done correctly. People order lactose free for a reason!
Atmosphere: 1
Food: 1
Service: 1
This was a really great place. great service when we made a change, with our order. they were super polite. I highly recommend this.👍
Food: 4
Service: 5
Just gross! 9:00am visit
The creamer was CHUNKY! 🤢
The cold brew tasted old and drinks were made sloppy and w/o any consistency.
One drive through customer came in and said his coffee was luke warm and had to wait for them to make more.
Our food was so doughy and chewy.
Did I mention the creamer was CHUNKY 🤢
Good customer service was non-existent, most were actually rude!
On a good note, the guy (wearing a mask) was very polite and the only person back there with any hustle. At one point, 4 of them were standing around a microwave watching one sandwich warm up. Really?
But the younger girl with the braids and glasses was not having a good day and it reflected on how she treated everything, the drinks, the creamer, and the customers.
We will NOT be going back there!
Every time I go to this Biggby, I get the best cup of coffee around. Today was extra special! Thanks
My go to spot for my coffee or frozen beverage. The one thing I have noticed is the price difference of Bigby. I usually order the same thing same every time and I have been to several different bigby within my area and there is always at least a 1.00 difference depending which I go to.
Top notch customer service from everyone that works here! Maddie is such a sweetheart, willing to go above and beyond for the customers. I have always loved this biggby and recommend it to anyone I know!
Restaurantji Recommends
Walked in to get food and the employees were just hanging out in the back and never came out to serve me 1/30/25 5:50 am
Great place!
My favorite place
love the employees and service! they always remember us and asl about our dogs! the drinks are great too but it's the employees that really make it amazing!
The barista was adorable!
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