Firehouse Subs Westnedge Avenue

Slowest place I’ve ever been with 4 employees. 40 minutes to get a done in sandwich.

Atmosphere: 1

Food: 1

Service: 1

Food was decent but all the ladies were very very rude.

Atmosphere: 1

Food: 3

Service: 1

Guess we got spoiled at the store in Myrtle Beach. Super friendly servers. A loud hello and a big thank you.
Not at this store. Food was, as usual very good. The crew was much less so. Not a friendly face to be seen. Good customer service goes a long way with us old folks. Such a shame.

Atmosphere: 3

Food: 5

Service: 1

Subs are away better than the others. The spicy chicken and the jerk turkey are amazing.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Jamaican Jerk Turkey Combo, Grilled Chicken Breast

Food was amazing but the girl that took our order was very rude. She rolled her eyes at me and threw our sub down on the table. She seems like she hates her job.

Atmosphere: 5

Food: 5

Service: 1

Recommended dishes: Firehouse Hero, Italian

Explicit rap music playing on the TV. I heard the F word the P word the N word the B word and much more. Not very family friendly. Judging by other reviews this seems to be a common theme at this location…

Atmosphere: 1

Food: 4

Service: 1

The best steak sub out there right now in my opinion.

Parking: Ten steps to the door with a large easy entry free parking lot.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Submarine Sandwich

My adult son and I stopped to order carryout yesterday evening. The place was empty with four employees. One employees was on her phone. The others watching a movie on the wall. We were not greeted. We gave our orders. Questions asked were answered as short as possible. We ordered duplicate sandwiches except one without cheese. I asked that they mark the box. No answer. When we got our order I got a short teenager answer. Good food. Clean place. Your teenage help needs to be taught what customer service is and made to stop watching TV and go through cell phone withdrawal while on the clock.

Atmosphere: 4

Food: 5

Service: 2

The people working there are very pleasant and the food is delicious

Atmosphere: 5

Food: 5

Service: 5

We arrived at about 8:15 and received what I can only describe as horrendous and downright disrespectful service both during ordering and during our meal. Customer service during ordering was gloomy and no effort was made to clarify a somewhat confusing order system for my elderly grandparents. After receiving our food which was fine and wasn’t the issue, we sat down with this awful music based on the video game Five Nights at Freddy’s, a horror game. We asked nicely if they could change the music to something more suitable for eating or a family setting as the lyrics were gory and violent and were met with the response, “we’ll take it into consideration as we quite like this music”. Keep in mind we’re the only people in this location. Eventually the YouTube music video ended and a worker came out to cue up another video. I asked him if he could possibly put on something other than FNAF and he responded with “I think you’ll like this next one.” I did not as it was more gory and more explicit even going as far as describing oral sexual fantasies which made my little brother leave the establishment. We could hear talk about them wanting us to “see what their life was like” and other highly disrespectful comments towards me and my grandparents. Bottom line I think that all three workers in that shift should be fired and avoided like the plague by all food service as they single-handedly blemished me and my families view on Firehouse subs. We will not be going back for the foreseeable future and will suggest the same for any friends and acquaintances we come in contact with.

Atmosphere: 1

Food: 4

Service: 1

This was our first time at this location and the service was horrible and rude. They were playing very inappropriate music and when we asked them to change it or turn it down they were smart mouthing back. It was a horrible and uncomfortable experience and we may not ever return to a Firehouse subs again because of it. The drake road location in Kalamazoo should be concerned about the management of the portage location on Westnedge.

Best subs in town and their drink sizes are so big l

Atmosphere: 5

Food: 5

Service: 5

Staff wasn't real friendly. But the food was amazing

Atmosphere: 5

Food: 5

Service: 4

Love the gluten free sub bun option!! Great subs!

Food: 5

Update 3-15-2024:Today I received an unsolicited email from Firehouse subs. All I did was annoy me and remind me how poor, I mean utterly poor the behavior was of the employee at this location on Westnedge Ave in Portage Michigan about 1 year ago today. I've since stood by my promise that I would never step foot in another Firehouse subs. I hope for this location's sake they're not employing horrible unsupervised staff that literally destroy the reputation on the Firehouse Sub franchise. Get good stuff and pay them well.I really like Firehouse subs but the two local locations in the Kalamazoo area let me down and within one day. The other location said it would be 10 minutes before they could take my order in person I politely walked away and came to this location at ~1145am. Only to have a young adult with dark hair dangling across their eyes take my order and act inconvenienced they had to take my order in person. He/they didn't say it explicitly, but the tone in their voice and hand gestures, and overall mannerisms were a huge turnoff. Last I knew they have to take and fulfill orders for the company to make a profit and pay their salary. So I canceled the order and will never step foot in another Firehouse Sub in the Kalamazoo area again. The young individual waiting on me should either be coached on good customer service or let go for the sake of the business.