Food is good, but every time it takes forever for order, while everyone working in back are playing around. 45 plus minutes and every other order went out before us? Then to see the people that are supposed to be preparing the food screwing around does not equal good experience.
Brittany A. Knox
Do yourself a favor and stay far away from this Wing Stop or any Wing Stop. The company is not reputable! I was visiting Myrtle Beach for my birthday back in January and stopped in Publix for supplies for the rental property we were staying in. Saw Wing Stop from the parking lot and decided it would be a good and quick dinner idea! BIG MISTAKE! I placed an order online totaling roughly $55, finished shopping at Publix- about 20-25 minutes, and headed over to Wing Stop where I was told by employee, NOAH that they were short staffed and it would be AT LEAST ANOTHER HOUR before they were able to complete my order! I told him I wasn’t waiting that long and that I would just take a refund. He explained to me that he was unable to provide a refund as I placed an online order but told me that he would pass my information along to the GM who would process my refund for me. It should go without saying that no one ever reached out to me and instead I began the grueling task of tracking down a number that actually allowed me to speak with a person. The representative took down my name and contact information and assured me that someone from the Myrtle Beach location would call me back within 24-48 hours. The GM, DAVINA (980-234-9301) did call back and requested the total amount of my purchase, the time and date that I placed the order and told me that she would pass this information along to another manager who handles refunds. Long story short, I never received my refund! I called the customer service number and called the number DAVINA called me from leaving my contact information and voicemails on multiple occasions to no avail. I even tried to dispute the charge with my bank but was unable to obtain documentation from Wing Stop proving that I never received my order. Sadly, I, like so many other reviews that I’ve read am out of money so it goes without saying that I will NEVER patron another Wing Stop again! SLOW SERVICE. POOR CUSTOMER SERVICE. UNRESPONSIVE. ZERO STARS. WOULD NOT RECOMMEND!
Chuck Hodge
Long story short: JUST DON’T GO THERE
My first experience, I got home and found out my order was incomplete. No big deal it happens.
My second trip there, A few weeks later I got home and found out that my order was incomplete.
3ed visit Ordered on line, I was to pick it up at 5:30 and it was not ready until 5:55. They assured me that I had everything but when I got home, you guessed it I had nothing for the grand children.
At this point I had not left a review but I did contact the corporate office. They offered to replace my order.
The next week, the day that they were to replace my order I received an email from corporate assuring me that my order would be ready at 5:00pm. I called at 4:10 “yes we have your order and it will be ready”.
I entered the restaurant 5 minutes early and they had no idea what was going on. So once again I get home to my family of 13, this time with nothing.
I contacted corporate again. They offered to replace the order and have it delivered to my home today. I was not at all surprised today when I received an email today telling me that they CANNOT fulfill my order at this time.
I have eaten at hundred’s of restaurants in my life and I have never experienced one like this. The food, well it’s chicken wings how bad or how good can it really be? The customer service is beyond unsatisfactory, it is horrible.
Do yourself a favor and go somewhere’s else.
To WS restaurant and corporate office, you should be ashamed of yourself for the lack of customer service and attention to details.
Cindy Gray
They could not give me cold wings and cold fries plus my drink was nasty
Ryan Smith
Hello and welcome to another Hungry Guy in a Wheelchair restaurant review.. Today’s review is Wingstop in Manchester, NH… If you’re rolling in hungry and craving some solid wings, WingStop has got you covered. Let’s break it down: Getting in was smooth. The parking lot had reasonable wheelchair-accessible spaces, and the entrance didn’t give me any trouble. Inside tho the curb cut was way off on the other side of the lot, the layout was open enough to navigate without playing bumper cars with tables 😂. The place has a casual, clean vibe with an open kitchen, so you can see your food being made. Staff were friendly and quick to help if needed. Now for the food and they give you 3 choices of sauces—honey mustard, ranch, and blue cheese. We all went for the 3 piece wings with a side of spicy fries too shares my friend Anna Costa-Turner went with the original hot flavor . I went with the Atomic flavor (hottest they have and it did its job well), if you ever wonder why it’s called Atomic you’ll see why. My mom went for chicken tenders with the mild.. Big portions, fair prices. Everything came in takeout containers with plastic utensils, which actually made life easier when it was time to pack up leftovers. Good food, good service, and easy access—what more could a hungry guy in a wheelchair ask for? If you’re in the area and craving wings, this spot’s worth the stop. I give this spot an overall rating of 9.1/10.
Rebecca Sphar
I loved Wingstop. I keep going back expecting better. I’ve gone to multiple locations around St.Louis. I guess I’m finally done, I’m tired is being disappointed. They give you options for well done and extra seasoning. It is never well done and very rarely do you get extra seasoning. Just sell me the lemon pepper seasoning and fries seasoning. It’s not worth the money to have your order wrong every time.
Annika Ehrig Rosario
Food is good and staff are nice but the wait is a nightmare even when you order ahead!
I’ve had to wait multiple times for an HOUR for scheduled ahead orders that they’ve “never gotten” or were “busy”.
Last time they forgot half our order.
I feel bad but the service and wait time can’t justify even the most delicious food.
Atmosphere: 2
Food: 5
Service: 1
Aubryana Jean
It was “ok.” The chicken tasted good, but my cheese fries were all soggy because they put the sauce over the top. Never do that for take out! Cmon. That should be a given. Should be just automatically served on the side for to go orders. The woman at the counter was rude and acted like she was mad at the world. Probably won’t be back any time soon.
Atmosphere: 2
Food: 4
Service: 1
Jonathan Ramos
Sheldon was very helpful and fast service Thank you
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Britt_ bratt
Had a accidental pick up order instead of delivery instantly tried to call and couldn't get through, still can't. I reordered for delivery and the food was delicious. My issue is I went in the next day and gave all my information to get a refund and still haven't heard a word for anyone and no refund insight of my bank account. So disappointing. I really tried too give a chance for them to work with me on the situation and nothing.
First time visit on 11/3. Will also be the last. Waited 1 hr 35 minutes for a sandwich and fries. Got home and the chicken was gummy, the bun hard as a rock, and the fries didn’t even have salt - no seasoning whatsoever. Asked about my order 3 times, no apology offered, nothing for my wait.
Alejandro Garcia
This place is straight trash. Food isn't great. And the service sucks. It took well over 45 minutes. This isn't worth any trouble. Just waiting for it to go out of business and see what comes next due to just God awful service. *bleh*
Atmosphere: 1
Food: 1
Service: 1
Alanie Boone
Love the food very clean and my food was on time
Atmosphere: 5
Food: 5
Service: 5
Tatum Odell
We have been to the Portage Wingstop a handful of times. We have never once had the order correct- asked for all wings dry and sauce on the side, end up with no sauce- order 20 wings, get 18- wrong sauce orders, etc. Along with that, our orders have never been ready within anything short of 20minutes late and a couple times 45 minutes late. Our last order we waited an hour for 20 wings and while waiting watched the staff of three on break with no wings frying, while 6 people waited in the lobby. I understand that it is shame on us for giving it so many times. That was the last.
Atmosphere: 3
Food: 3
Service: 1
Poppa Mar
Pearlie has the best customer service I have ever had at any Wingstop! Love to see workers like this at fast food keep up the great work!
Food is good, but every time it takes forever for order, while everyone working in back are playing around. 45 plus minutes and every other order went out before us? Then to see the people that are supposed to be preparing the food screwing around does not equal good experience.
Do yourself a favor and stay far away from this Wing Stop or any Wing Stop. The company is not reputable! I was visiting Myrtle Beach for my birthday back in January and stopped in Publix for supplies for the rental property we were staying in. Saw Wing Stop from the parking lot and decided it would be a good and quick dinner idea! BIG MISTAKE! I placed an order online totaling roughly $55, finished shopping at Publix- about 20-25 minutes, and headed over to Wing Stop where I was told by employee, NOAH that they were short staffed and it would be AT LEAST ANOTHER HOUR before they were able to complete my order! I told him I wasn’t waiting that long and that I would just take a refund. He explained to me that he was unable to provide a refund as I placed an online order but told me that he would pass my information along to the GM who would process my refund for me. It should go without saying that no one ever reached out to me and instead I began the grueling task of tracking down a number that actually allowed me to speak with a person. The representative took down my name and contact information and assured me that someone from the Myrtle Beach location would call me back within 24-48 hours. The GM, DAVINA (980-234-9301) did call back and requested the total amount of my purchase, the time and date that I placed the order and told me that she would pass this information along to another manager who handles refunds. Long story short, I never received my refund! I called the customer service number and called the number DAVINA called me from leaving my contact information and voicemails on multiple occasions to no avail. I even tried to dispute the charge with my bank but was unable to obtain documentation from Wing Stop proving that I never received my order. Sadly, I, like so many other reviews that I’ve read am out of money so it goes without saying that I will NEVER patron another Wing Stop again! SLOW SERVICE. POOR CUSTOMER SERVICE. UNRESPONSIVE. ZERO STARS. WOULD NOT RECOMMEND!
Long story short: JUST DON’T GO THERE My first experience, I got home and found out my order was incomplete. No big deal it happens. My second trip there, A few weeks later I got home and found out that my order was incomplete. 3ed visit Ordered on line, I was to pick it up at 5:30 and it was not ready until 5:55. They assured me that I had everything but when I got home, you guessed it I had nothing for the grand children. At this point I had not left a review but I did contact the corporate office. They offered to replace my order. The next week, the day that they were to replace my order I received an email from corporate assuring me that my order would be ready at 5:00pm. I called at 4:10 “yes we have your order and it will be ready”. I entered the restaurant 5 minutes early and they had no idea what was going on. So once again I get home to my family of 13, this time with nothing. I contacted corporate again. They offered to replace the order and have it delivered to my home today. I was not at all surprised today when I received an email today telling me that they CANNOT fulfill my order at this time. I have eaten at hundred’s of restaurants in my life and I have never experienced one like this. The food, well it’s chicken wings how bad or how good can it really be? The customer service is beyond unsatisfactory, it is horrible. Do yourself a favor and go somewhere’s else. To WS restaurant and corporate office, you should be ashamed of yourself for the lack of customer service and attention to details.
They could not give me cold wings and cold fries plus my drink was nasty
Hello and welcome to another Hungry Guy in a Wheelchair restaurant review.. Today’s review is Wingstop in Manchester, NH… If you’re rolling in hungry and craving some solid wings, WingStop has got you covered. Let’s break it down: Getting in was smooth. The parking lot had reasonable wheelchair-accessible spaces, and the entrance didn’t give me any trouble. Inside tho the curb cut was way off on the other side of the lot, the layout was open enough to navigate without playing bumper cars with tables 😂. The place has a casual, clean vibe with an open kitchen, so you can see your food being made. Staff were friendly and quick to help if needed. Now for the food and they give you 3 choices of sauces—honey mustard, ranch, and blue cheese. We all went for the 3 piece wings with a side of spicy fries too shares my friend Anna Costa-Turner went with the original hot flavor . I went with the Atomic flavor (hottest they have and it did its job well), if you ever wonder why it’s called Atomic you’ll see why. My mom went for chicken tenders with the mild.. Big portions, fair prices. Everything came in takeout containers with plastic utensils, which actually made life easier when it was time to pack up leftovers. Good food, good service, and easy access—what more could a hungry guy in a wheelchair ask for? If you’re in the area and craving wings, this spot’s worth the stop. I give this spot an overall rating of 9.1/10.
I loved Wingstop. I keep going back expecting better. I’ve gone to multiple locations around St.Louis. I guess I’m finally done, I’m tired is being disappointed. They give you options for well done and extra seasoning. It is never well done and very rarely do you get extra seasoning. Just sell me the lemon pepper seasoning and fries seasoning. It’s not worth the money to have your order wrong every time.
Food is good and staff are nice but the wait is a nightmare even when you order ahead!
I’ve had to wait multiple times for an HOUR for scheduled ahead orders that they’ve “never gotten” or were “busy”.
Last time they forgot half our order.
I feel bad but the service and wait time can’t justify even the most delicious food.
Atmosphere: 2
Food: 5
Service: 1
It was “ok.” The chicken tasted good, but my cheese fries were all soggy because they put the sauce over the top. Never do that for take out! Cmon. That should be a given. Should be just automatically served on the side for to go orders. The woman at the counter was rude and acted like she was mad at the world. Probably won’t be back any time soon.
Atmosphere: 2
Food: 4
Service: 1
Sheldon was very helpful and fast service
Thank you
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Had a accidental pick up order instead of delivery instantly tried to call and couldn't get through, still can't. I reordered for delivery and the food was delicious. My issue is I went in the next day and gave all my information to get a refund and still haven't heard a word for anyone and no refund insight of my bank account. So disappointing. I really tried too give a chance for them to work with me on the situation and nothing.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Chicken Sandwich, Seasoned Fries, Chicken Wings
Restaurantji Recommends
First time visit on 11/3. Will also be the last. Waited 1 hr 35 minutes for a sandwich and fries. Got home and the chicken was gummy, the bun hard as a rock, and the fries didn’t even have salt - no seasoning whatsoever. Asked about my order 3 times, no apology offered, nothing for my wait.
This place is straight trash. Food isn't great. And the service sucks. It took well over 45 minutes. This isn't worth any trouble. Just waiting for it to go out of business and see what comes next due to just God awful service. *bleh*
Atmosphere: 1
Food: 1
Service: 1
Love the food very clean and my food was on time
Atmosphere: 5
Food: 5
Service: 5
We have been to the Portage Wingstop a handful of times. We have never once had the order correct- asked for all wings dry and sauce on the side, end up with no sauce- order 20 wings, get 18- wrong sauce orders, etc. Along with that, our orders have never been ready within anything short of 20minutes late and a couple times 45 minutes late. Our last order we waited an hour for 20 wings and while waiting watched the staff of three on break with no wings frying, while 6 people waited in the lobby. I understand that it is shame on us for giving it so many times. That was the last.
Atmosphere: 3
Food: 3
Service: 1
Pearlie has the best customer service I have ever had at any Wingstop! Love to see workers like this at fast food keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
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