Do not order from here. Their store doesn’t have that cake in stock and you will have to fight with corporate and eventually do a chargeback to get your money back.
Monique Siddock
Ordered a cake online on 9/25 and prepaid. My pick up date was 10/7. When I got to the store, my cake was not there! Employees had no idea what to do so I did not get the cake I ordered or paid for. I called corporate 2x and they said the store will call me for a refund. I still have not heard back from the store and when you call the store there is no answer or VM set up. This store is marking my corporate requests as they called me but they are lying. All this for $35... Also the call center for the corporate # is filled with rude idiots.
Lauren N.
I would give a 0/5 stars if I could. Not only was my order incorrect, it tasted terrible, and the staff openly mocked me. Also I have learned that the hiring manager picks employees who aren't citizens and pays them less than they are supposed to. Horrible.
Linda Rankin
Person at drive thru had difficulties understanding the order but another employee stepped in and all was well
Katherine Pates
They don't have half the stuff on their menu in stock. Don't waste your time...
Jazmin G
I've been going to this location for years and it is just getting more and more run down. From supply issues to staffing shortages. ?
Kingjoe Johnson
They don't deserve the one star I gave the customer service at this location I came in a few weeks in advance of my son's birthday and wanted a half sheet cake I physically specified I did not want their tiny version of one that looks happy meal size I also specified his name be put on the cake but when I picked the cake up it was the size of a happy meal nor did they put his name on it the worst customer service ever so I'm pretty sure this isn't the first time their staff mislead a customer about their purchase the store needs an employee makeover everyone may not be as understanding as i am in the future.
Khadija Dawson
Extremely disrespectful worker did not even turn her mic off before she started rudely talking about me to her co worker I had to repeat my order 3 times. They are always out of stock and always rude. If you’re going to be rude at 7:30 in the morning maybe you shouldn’t work with people.
Nathan Thornton
I went up there about 20 minutes before close to get a scoop of ice cream. They told me they were already closed. There were 3 or 4 employees standing around inside just hanging out. The employees were clearly cheating their employer out of money by closing early and still getting paid. I hope management sees this, I visited the night of 8/24. You lost a lot of business, many cars tried going through your drive through and were turned away in the time I went from the door back to my car.
Brooklyn H.
This place was bad, we called and no answer whatsoever. Bad service will never come back EVER. GOODBYE
Like so many others, I stopped here out of convenience. I decided to try the bubble tea. The person taking my order was less than polite. I have never drank bubble tea from a regular straw. I find it ridiculous that I paid for this drink and couldn't enjoy it. The bubbles had to burst and get smooshed in order to fit up the straw. My last experience will be my last experience here.
scott
Donut was good. Shake was too. I paid for a medium but got a small in a medium cup.
Caitlin Campbell
I ordered two hand-packed 24 oz containers of Daiquiri Ice ice cream from Door Dash. What I received was Vanilla and Chocolate Chip Cookie Dough. Not happy. Therefore, I drove to the store to return them. I was told that the driver was told they didn’t have Daiquiri Ice available. Ironically, however, when I showed up they suddenly had the ice cream available and were able to fulfill my order. I was disappointed that they didn’t take the time to properly fulfill my order from the start. It’s hard for me to leave the house and this was a huge inconvenience.
colleen down
Great I need a deep freezer full of daiquiri ice...
Rachel S.
I usually try to avoid this location because they are always out of something for example "ice" for an "iced coffee" (yikes). But out of convenience I stopped here to give it another try. They were out of bacon for the sandwich I wanted so I tried something I've never ordered before a "grilled cheese". What I received was this piece of bread with a cheese slice thrown on top, the most inedible thing ever. I looked in the app to verify and it was indeed supposed to be a sandwich, ya know with 2 pieces of bread and maybe another piece of cheese? I paid 3.89 for this garbage. I didn't even realize until I got home that this is what I received. Don't go to this Dunkin location, trust me.
Do not order from here. Their store doesn’t have that cake in stock and you will have to fight with corporate and eventually do a chargeback to get your money back.
Ordered a cake online on 9/25 and prepaid. My pick up date was 10/7. When I got to the store, my cake was not there! Employees had no idea what to do so I did not get the cake I ordered or paid for. I called corporate 2x and they said the store will call me for a refund. I still have not heard back from the store and when you call the store there is no answer or VM set up. This store is marking my corporate requests as they called me but they are lying. All this for $35... Also the call center for the corporate # is filled with rude idiots.
I would give a 0/5 stars if I could. Not only was my order incorrect, it tasted terrible, and the staff openly mocked me. Also I have learned that the hiring manager picks employees who aren't citizens and pays them less than they are supposed to. Horrible.
Person at drive thru had difficulties understanding the order but another employee stepped in and all was well
They don't have half the stuff on their menu in stock. Don't waste your time...
I've been going to this location for years and it is just getting more and more run down. From supply issues to staffing shortages. ?
They don't deserve the one star I gave the customer service at this location I came in a few weeks in advance of my son's birthday and wanted a half sheet cake I physically specified I did not want their tiny version of one that looks happy meal size I also specified his name be put on the cake but when I picked the cake up it was the size of a happy meal nor did they put his name on it the worst customer service ever so I'm pretty sure this isn't the first time their staff mislead a customer about their purchase the store needs an employee makeover everyone may not be as understanding as i am in the future.
Extremely disrespectful worker did not even turn her mic off before she started rudely talking about me to her co worker I had to repeat my order 3 times. They are always out of stock and always rude. If you’re going to be rude at 7:30 in the morning maybe you shouldn’t work with people.
I went up there about 20 minutes before close to get a scoop of ice cream. They told me they were already closed. There were 3 or 4 employees standing around inside just hanging out. The employees were clearly cheating their employer out of money by closing early and still getting paid. I hope management sees this, I visited the night of 8/24. You lost a lot of business, many cars tried going through your drive through and were turned away in the time I went from the door back to my car.
This place was bad, we called and no answer whatsoever. Bad service will never come back EVER. GOODBYE
Restaurantji Recommends
Like so many others, I stopped here out of convenience. I decided to try the bubble tea. The person taking my order was less than polite. I have never drank bubble tea from a regular straw. I find it ridiculous that I paid for this drink and couldn't enjoy it. The bubbles had to burst and get smooshed in order to fit up the straw. My last experience will be my last experience here.
Donut was good. Shake was too. I paid for a medium but got a small in a medium cup.
I ordered two hand-packed 24 oz containers of Daiquiri Ice ice cream from Door Dash. What I received was Vanilla and Chocolate Chip Cookie Dough. Not happy. Therefore, I drove to the store to return them. I was told that the driver was told they didn’t have Daiquiri Ice available. Ironically, however, when I showed up they suddenly had the ice cream available and were able to fulfill my order. I was disappointed that they didn’t take the time to properly fulfill my order from the start. It’s hard for me to leave the house and this was a huge inconvenience.
Great I need a deep freezer full of daiquiri ice...
I usually try to avoid this location because they are always out of something for example "ice" for an "iced coffee" (yikes). But out of convenience I stopped here to give it another try. They were out of bacon for the sandwich I wanted so I tried something I've never ordered before a "grilled cheese". What I received was this piece of bread with a cheese slice thrown on top, the most inedible thing ever. I looked in the app to verify and it was indeed supposed to be a sandwich, ya know with 2 pieces of bread and maybe another piece of cheese? I paid 3.89 for this garbage. I didn't even realize until I got home that this is what I received. Don't go to this Dunkin location, trust me.