Jimmy John's
66822 Gratiot Ave, Richmond
(586) 430-1494
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This is by far the most poorly run Jimmy John’s I’ve ever ordered from. Delivery consistently takes an excessive amount of time. Tonight, the manager/owner actually called to tell me they don’t have a delivery driver after 6 p.m. on Fridays, Saturdays, or Sundays — their busiest times — and that she would have to pay for an Uber to deliver my order.
Not only is it baffling to operate without drivers during peak hours, but it’s completely inappropriate to make that problem the customer’s concern. She was actually happy when I canceled my order, which says a lot about how this business is managed.
This is an unacceptable way to run a restaurant. I will never order from this location again — guaranteed.
Slowest delivery in town, constantly sending the wrong order then not taking any accountability for said wrong order. Hire a full time delivery person. we live far away from major cities so using 3rd party delivery sucks for the customer, and makes the employees look bad.
Atmosphere: 1
Food: 4
Service: 1
Freaky fast?? Ha! Yeah no. This location is not only the slowest JJ's ever, I think they're the slowest drive through of any fast food place that I've ever been through. And this is not based on a single visit. This is every single time I come here and has been this way since they opened. I write this as I've been sitting behind 1 car in front of me for about 5 minutes so far. Yes, just the 1 car. They are not busy.
12/09/25 update, not better. Only 1 car in front of me, 12 minutes from the time I placed my order to the time I received my order.
Food: 4
Service: 1
The service was absolutely terrible but The food was great, of course as usual. Thankfully, I can at least count on that. With that said whoever runs this, Jimmy John’s should very much consider speaking with their nighttime staff on how to treat a customer. Especially one who comes in orders leaves comes back and picks order up with a simple thank you, you have a Great night! Expecting to get A response, I did not. So again, I said it louder. Still no response. I do absolutely understand being upset if a customer comes in a little later Somewhat close to closing. But like it was an hour and a half from closing, they were for sure cleaning up and I do apologize for that… but it is the job you chose and I did come in with a positive attitude and I would greatly appreciate the same back. I’m not sure what happened with their night but at the end of the day I do hope whatever it is it gets better I am sorry if I upset you for some reason🤷🏻
Atmosphere: 1
Food: 5
Service: 1
Good and fresh food. Always fast in drive-thru.
Food: 4
Service: 4
Sitting in parking lot across street...family farm
felt like Jimmy John's for lunch. Read reviews divided thai food sounds better
My food was pretty good, I did wait a long time for 1 sandwich but not the end of the world. However the staff attitude leaves alot to be desired, order taker Stacey seemed annoyed I was even ordering. It make me not want to go back.
Atmosphere: 3
Food: 3
Service: 1
Outrageously slow. Person in front of me and myself stood for over 10 minutes for 1 sub each. No cars in drivethru. Maybe they had a catering order or something but this wait time was outrageous. Blew my entire lunch half hour.
Atmosphere: 4
Food: 4
Service: 2
On hold for 10mins, to be told no delivery driver.. happens alot, ridiculous..
Food: 4
Service: 1
Walked into this location to place order. People were just standing around waiting for subs. It took 20 mins to get our sub we ordered in store. Staff didn't inform us that we may have to wait over 20 mins for our subs ordered. Instead they made every other possible sub order they had. Will not be back....
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
They shut there toasters off at 8
Got there at 7:55pm and was told they couldn’t toast my sub because their toaster was turned off. They closed at 9pm that day.
They started blasting obnoxiously loud kiddy pop music after I spent 20 bucks on a . Couldn’t eat in peace
Great location! Fast delivery, fresh veggies. Thanks guys ☺
Atmosphere: 5
Food: 5
Service: 5
I’m a regular there for the most part pretty good I get a couple things I change on my sub no tomato and add pickles this time they made my sub with no mayo and added hot Peppers they didn’t read me back my order in the drive through
Atmosphere: 3
Food: 2
Service: 2
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