Its culvers, it legit the best place to get a burger ANYTIME. Glad they focus quality > quantity.
Stephanie Marie (Stephan1eMar1e)
Super disappointed in our experience tonight at this location. After being regulars for years, tonight we had a horrible customer service experience.
We came in at 9:40 to dine in. We heard someone shout across the counter area “carry out only!” And they indirectly told us we would be rushed. The order taker said, “you need to order it as to-go but you can dine in anyway if you want to.” Someone else got out the vacuum and plugged it in as we waited for our food. It was more than 10 minutes before we received our food.
When we received our food, the same person, Natalie, who originally told us we could dine in, handed us our food in a to-go bag and said we need to leave.
As a paying customer, a regular for many, >5 years, who paid $50 and with a child with us who just finished a little league baseball game before we came in, to be treated this way is absolutely terrible.
Every single employee was rushing their closing duties, vacuuming while people were still dining.
When we spoke with Emmy afterward, one of the managers, she was really unaccommodating, not concerned at all with the experience we had, had no empathy, and incredibly dismissive. Her response was “well what do you want me to do about it?” As a manager, you should be empowered to do a lot.
We have loved dining at Culver’s for more than five years, and we have never had a negative experience at this location. It used to be a very friendly and accommodating fast food restaurant, with employees that were polite and kind, similar to Chick-fil-A. It was a step above the regular fast food restaurants, and it was family-friendly and comfortable as a go-to option. Now, it truly just feels like a hostile Dump.
It is unfortunate, because the new one in Clawson does not make the food as good as this one does. Unfortunately, Customer Service has went out the window at this Rochester location . I would advise anyone reading this to not dine at Culver’s. We do not recommend it any longer.
Bobi Chandy
Great food and service
Adriana
Edit: Today 01/03/25 I ordered 2 cheeseburgers with fries and a medium cheese curds. After waiting at least 20 min, when I got home and started eating, I found a big piece of plastic in the sandwich. The cheese curds were also stale. I threw everything out. I will never go back there again!!
I order a lot from Culver's. The food is delicious, however, this is the 3rd time when I pay for my order and items are missing. I called twice to let them know, but no one answered.
Food: 1
Service: 1
Donald Ross
We recently discovered Culver's. I know, what took us so long. Great food and ice cream. The staff is always so friendly and they seem like they're having a good time.
Atmosphere: 5
Food: 5
Service: 5
Queen magenta Cat
Culver’s always has been excellent in my opinion. The food is always good quality and the people there are really nice. Compared to macdonalds this place is amazing. I highly recommend Culver’s to anyone
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Amy Babcock
It's decent food here, but I'm not in love with it. I usually get the butter burger and not much else
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Butterburger Cheeseburger with Fries
Jason Seltz
15 bucks for stale bread, sketchy tomatoes and flavorless onion rings. 😐
Atmosphere: 1
Food: 1
Service: 1
kiley loy
For the first time ever going to Culver's it was terrible. I have been to many culverts, and never hadn't a complaint.Always the best food. This particular time my food was cold.My cheese wasn't melted and they did not make my order.The way I had asked..
The food was hot, made to order. Have returned a couple times since the initial visit. Great spot for lunch.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Butterburger Cheeseburger with Fries
Neha Niran
Soup was missed out on the drive through pickup and when called over phone they mentioned a coupon will be mailed out, which never came in and upon follow through even after 15 days they say it will be in my mail. Does this even make sense?!!
Heide Piccirilli
Fast and delicious
Benjamin Singer
Went in and placed a carry out order. First time at a Culver's. Order was incorrect. Drove back to get it corrected. Burger was the worst I have had in a long time. Way over done. By the time I arrived back home and ate, my food was cold. Ate my food, and I was still hungry after. I did leave 1 star because I wasn't brutally attacked by a cashiers father like the one in shelby township does for free.
Atmosphere: 4
Food: 1
Service: 1
Christina Diamond
I've been to many Culver's around Michigan and other states and this one was by far the best service. I went inside and the, I assume manager lady, was very sweet and to top it off, the absolute BEST pumpkin mixer I've ever had.
The new chicken sandwich is tasty.
Its culvers, it legit the best place to get a burger ANYTIME. Glad they focus quality > quantity.
Super disappointed in our experience tonight at this location. After being regulars for years, tonight we had a horrible customer service experience.
We came in at 9:40 to dine in. We heard someone shout across the counter area “carry out only!” And they indirectly told us we would be rushed. The order taker said, “you need to order it as to-go but you can dine in anyway if you want to.” Someone else got out the vacuum and plugged it in as we waited for our food. It was more than 10 minutes before we received our food.
When we received our food, the same person, Natalie, who originally told us we could dine in, handed us our food in a to-go bag and said we need to leave.
As a paying customer, a regular for many, >5 years, who paid $50 and with a child with us who just finished a little league baseball game before we came in, to be treated this way is absolutely terrible.
Every single employee was rushing their closing duties, vacuuming while people were still dining.
When we spoke with Emmy afterward, one of the managers, she was really unaccommodating, not concerned at all with the experience we had, had no empathy, and incredibly dismissive. Her response was “well what do you want me to do about it?” As a manager, you should be empowered to do a lot.
We have loved dining at Culver’s for more than five years, and we have never had a negative experience at this location. It used to be a very friendly and accommodating fast food restaurant, with employees that were polite and kind, similar to Chick-fil-A. It was a step above the regular fast food restaurants, and it was family-friendly and comfortable as a go-to option. Now, it truly just feels like a hostile Dump.
It is unfortunate, because the new one in Clawson does not make the food as good as this one does. Unfortunately, Customer Service has went out the window at this Rochester location . I would advise anyone reading this to not dine at Culver’s. We do not recommend it any longer.
Great food and service
Edit: Today 01/03/25 I ordered 2 cheeseburgers with fries and a medium cheese curds. After waiting at least 20 min, when I got home and started eating, I found a big piece of plastic in the sandwich.
The cheese curds were also stale. I threw everything out. I will never go back there again!!
I order a lot from Culver's. The food is delicious, however, this is the 3rd time when I pay for my order and items are missing.
I called twice to let them know, but no one answered.
Food: 1
Service: 1
We recently discovered Culver's. I know, what took us so long. Great food and ice cream. The staff is always so friendly and they seem like they're having a good time.
Atmosphere: 5
Food: 5
Service: 5
Culver’s always has been excellent in my opinion. The food is always good quality and the people there are really nice. Compared to macdonalds this place is amazing. I highly recommend Culver’s to anyone
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
It's decent food here, but I'm not in love with it. I usually get the butter burger and not much else
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Butterburger Cheeseburger with Fries
15 bucks for stale bread, sketchy tomatoes and flavorless onion rings. 😐
Atmosphere: 1
Food: 1
Service: 1
For the first time ever going to Culver's it was terrible. I have been to many culverts, and never hadn't a complaint.Always the best food. This particular time my food was cold.My cheese wasn't melted and they did not make my order.The way I had asked..
Atmosphere: 5
Food: 1
Service: 5
Restaurantji Recommends
The food was hot, made to order. Have returned a couple times since the initial visit. Great spot for lunch.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Butterburger Cheeseburger with Fries
Soup was missed out on the drive through pickup and when called over phone they mentioned a coupon will be mailed out, which never came in and upon follow through even after 15 days they say it will be in my mail. Does this even make sense?!!
Fast and delicious
Went in and placed a carry out order. First time at a Culver's. Order was incorrect. Drove back to get it corrected. Burger was the worst I have had in a long time. Way over done. By the time I arrived back home and ate, my food was cold. Ate my food, and I was still hungry after. I did leave 1 star because I wasn't brutally attacked by a cashiers father like the one in shelby township does for free.
Atmosphere: 4
Food: 1
Service: 1
I've been to many Culver's around Michigan and other states and this one was by far the best service. I went inside and the, I assume manager lady, was very sweet and to top it off, the absolute BEST pumpkin mixer I've ever had.
Atmosphere: 5
Food: 5
Service: 5
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