Jimmy John's
1186 Walton Blvd., Rochester Hills
(248) 651-3527
Recent Reviews
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Oh my goodness, my sammy was so good today guys - thanks!
Came in for two subs at 7pm to an empty store and a staff giving us blank stares. Drove all the way home to find out my BLT was in fact covered in turkey for some reason? Yet no bacon… So I went back and had both re-made due to my other sub turning cold, and once I got home, the bacon on both subs were now ice cold.
I’m not sure what kind of people work here, but obviously they aren’t smart enough to a task as simple as stack lunch meat on bread. Do not come here unless you want to be disappointed
Atmosphere: 1
Food: 1
Service: 1
It’s hard to find help these days good luck
Atmosphere: 2
Food: 5
Service: 2
This has become a very bad hospital. When you are a patient in a room, the nurses neglect you. Very bad nurses. I will never go back to this hospital.
Atmosphere: 1
Food: 1
Service: 1
im aware that Osric Edesemi Oriehi hasn't started working at your place of business yet. But even though he has not started working yet, I already feel the positive effects of his employment there. Great Job. Food is still ass tho.
Atmosphere: 5
Service: 5
They don’t seem to read order receipts.
Atmosphere: 4
Food: 3
Service: 3
Order has been messed up twice, asked for extra meat, never got it.
Atmosphere: 1
Food: 1
Service: 1
Good food, great service, thanks.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna Sandwich, Jimmy Cubano
They delivered an opened bag if chips and sent the straw but nit the drink. No drink has happened 2 times now.
Good, Fast Service, and nice sandwiches. BUT...WHY do they Always blast the AC in the middle of Winter?!?
I don't even like to pick up food from places that do that.
Parking: I actually work upstairs, so I park in back.
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Turkey Tom
Restaurantji Recommends
11-24-24 Very rude customer service!!! I come 2xs a month to buy a fresh loft of bread for some reason I’m told they can sell me day old bread who want to buy day old bread!! I was told they can not sell me a fresh loaf…. Jimmy John’s stop picking and choosing which day you want to sell fresh bread poor customer service! Not about the customer that keep them in business 1186 Walton Rochester Hills get together clean your employees up they look like they should not work with food please do better!
Service: 1
So, in my experience of over 50 years of customer service, I have never been mistreated by any establishment as what I experienced this Saturday afternoon!
Where do I begin, would it even matter as the neighboring business had warned us of the snipe and awful attitude by all 4 attendants!
I greeted the young girl with : hi how are you?
I got: what can I get for you!!!
No hello back!
No welcome to JJ , how can I help you, serve you, or get for you sir.
I am over 50 years old , so what is it with the attitude of all 4 attendants, who had multiple opportunities to greet or be nice to someone their father’s age!
Not even have a nice day or anything!
I immediately told one of the awful “attendants” : boy you guys really don’t know the ABCs of good customer service!
They replied with, excuse me!!
And I just said: I will give you the worst review in my entire lifetime experience
And I just walked out, never to visit this JJ branch!!
Please don’t get me wrong, but my 29 years old teacher son pays half his wages on JJ sandwiches,
I am not here to promote other decent sub or sandwich establishments all over the place
But what a bad attitude towards customers!! I would be looking into this as soon as possible! And take corrective measures if i was the owner of this branch..
Note:, my wife warned me not to go in there as she frequently does her nails and other beauty lounge services around this JJ , and she was warned not to go there and order due to the very rude staff there..
I wish I had listened to her better!
Atmosphere: 1
Food: 5
Service: 1
Had the Picklewich Italian style sandwich and it was delicious!!!!
Atmosphere: 5
Food: 5
Service: 5
I been coming here for years since I moved to the area and sunday morning, someone really didn’t want to be at work. I had just left the ER after being there all night so it was my only meal and I suffered food poisoning symptoms few hours after consumption. It’s really sad how so many in the food industry try to normalize this behavior and it’s just plain sad. I’m done doing business with this location. You need to fire workers who do this immediately when you see it as it compromises customer health/safety and can easily report for health violation.
Atmosphere: 1
Food: 1
Service: 1
Very annoyed with your customer service I placed an online order on your app at 8:55pm. I was in the parking lot after a very long move and driving for hours on end…. Your worker called me at 9:01 and said you were closed and she can’t make the sandwich’. All I wanted after a day of hell was food. She could have made the sandwich she just wanted to leave if she had made it …. This would have been a 5 star review. Customer service and kindness goes a long way
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