On December 25, 2025, I placed and paid for an order through the McDonald’s app. The app showed the restaurant was serving dinner until 10:30 PM.
The order was accepted, confirmed, marked as “being prepared,” and then “ready for pickup.”
When I arrived, the restaurant was completely closed. There was a sign on the door stating the restaurant was closed on Dec 25, but this was not reflected in the app, which continued to accept orders. DoorDash was also accepting orders from this location.
Several customers were outside in the same situation.
I contacted both the restaurant and McDonald’s support multiple times. I was repeatedly told the charge was “on hold” and would reverse automatically. Instead, the transaction fully posted on December 29, and no refund was issued.
As of January 5, the issue remains unresolved, and I had to file a bank dispute to recover the money.
Posting this so others are aware.
Service: 1
Lindsey Mullins
I ordered a big Mac meal with a chips ahoy frappe and I got my meal alright, but they didn't give me a frappe they gave me a chocolate shake with chips ahoy dust on the top like they thought I wouldn't notice. I'm not even mad, I laughed every time I took a drink on the way home 😂 I don't even like shakes but this is probably the best one I've ever had.
Atmosphere: 5
Food: 3
Service: 5
Tess Waymaster
The worker Justin hit on my friend and gave her his number and told him to call her. We were all very creeped out and disgusted.
Lisa (The Sterling Critic)
Have a fun evening out for my birthday with my daughters we decided to try out the new grinch adult happy meal. Upon arrival we were greeted by I’m assuming the manager. Was very friendly, took her order and got it correct when it was delivered to our table. We are waiting for our order we discovered there were no clean tables. Again speaking to the manager, he came out immediately and wiped down all the tables. To their defense, they were shorthanded that evening. And for our trouble, the manager treated us to dessert at his own expense. This was one of the better experiences I’ve had at McDonald’s. I would definitely, highly recommend this location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac, Chicken Mcnuggets, Fries, Double Cheeseburger, Big Mac Meal
Samantha Pitts
They screwed up my order then took back the food I ate off of ew gross Jrs employees should do better
Ko Kurokawa
Our comfort food 😋 Fast service Clean restaurant
Atmosphere: 3
Food: 4
Service: 3
Daniel Anderson
Good service good food service was fast they keep it clean
Atmosphere: 3
Food: 4
Service: 4
David Oles
Cleanest mcdonalds ever
Atmosphere: 5
Food: 5
Service: 5
Bryan Everson
This mcdonalds has been unaligned with the mo ile app in terms of hours or menu for breakfast or dinner for YEARS. Not to mention ppl selling that sticky out of here in the past before legal. Nearby loc at Crooks preferable.
the employees inside are clueless don’t understand how to input codes i’m coming back there tonight to try and talk to a GM thanks for the 7$ up charge.
Atmosphere: 1
Food: 1
Service: 1
Gurraj Niko
Nice and clean 👌
Atmosphere: 5
Food: 5
Service: 5
Krystine Ravenwyrd
It is unfortunate that even when given the opportunity to correct an issue, this location would rather argue than just resolve the issue.
Order - Quarter Pounder w/ Cheese and Bacon. Add extra Bacon, no pickle; Med Fries, Large Sprite.
…there was no Sprite. Okay, then just a Med Coke Zero. I was charged for a Large Drink. (sigh) By the way, that total seems high? No, no - it’s correct. I repeat the order. Yeah, yeah. I am looking at my change, that does not seem correct., but I do not normally order this ….and I added bacon….so…( I am in a rush. I am handed the bag, it seems really heavy; but I am running late - so I leave.)
The first thing is that the bag is filled with fries. Why so many fries? What is smeared all over the sandwich container? Ugh! 😑 I pull over, because now it really doesn’t make any sense,
Not one, but TWO orders of Fries. The “deluxe” gooped up version of the sandwich …with no bacon, much less extra up-charged bacon. (sigh) No wonder the total was so much!
I am sitting there thinking, I should turn around and drive back to the store - but, if I do that I will be an hour late by the time I get all the way to PA. So I don’t.
I relate the story to my friend who tells me, “you need to give them at least the opportunity to correct the issue.”
Wrong soda/size. Wrong sandwich, and made incorrectly Over charged / duplicated an item on the Oder
Beyond belief, the entire order in one aspect or another was messed up.
(Also, the sandwich had raw tomato on it - which I am sensitive too, which could have caused my lips and tongue to swell. Yeah, when you are preparing people’s food, you do need to be careful.)
Call the store, explain everything in detail. Manager treated the situation as if it was no big deal, and that I was complaining about nothing. It was very much a ‘so what’ conversation. Offered to give the manager the order information so that she could see what was ordered. No interest. So what if you were over charged and did not receive the correct items. I was put in the ‘book’ for replacement items.
I had such a negative experience, I just do not need to go back.
It is a week later: Same friend, you have to give them a chance to make it right. (sigh)
Fine, I will get the same order, except for the duplicated fries 🍟 - I will just get another item that is the same price. I will go when they are not busy, and I will be completely reasonable. I will give them a chance to make a correction.
Yeahhhh….they will replace the “sandwich” because even though they over charged me by duplicating the fries in the transaction …that does not require any correction. Spoke to the same manager …(sigh) …did not seem to understand that if the entire order was messed up, then the entire order should be replaced.
Maybe it is some cost savings technique, I do not know. It is hard to believe that the manager willfully chose to misunderstand the situation.
The sad thing is, McDonald could have just replaced the order - and, both of us could have chalked it up to experience. But, nope. 👎
Atmosphere: 1
Food: 1
Service: 1
GokulaKrishnan Boopathy
Big mac must try.
Atmosphere: 5
Food: 5
Service: 5
Speco Spec
They got your boy Justin working the night shift. Cant figure out how to take orders on a different lane. Refused to take my order at the window unless it was just a drink and a small fry. What a joker haha
On December 25, 2025, I placed and paid for an order through the McDonald’s app.
The app showed the restaurant was serving dinner until 10:30 PM.
The order was accepted, confirmed, marked as “being prepared,” and then “ready for pickup.”
When I arrived, the restaurant was completely closed. There was a sign on the door stating the restaurant was closed on Dec 25, but this was not reflected in the app, which continued to accept orders. DoorDash was also accepting orders from this location.
Several customers were outside in the same situation.
I contacted both the restaurant and McDonald’s support multiple times. I was repeatedly told the charge was “on hold” and would reverse automatically. Instead, the transaction fully posted on December 29, and no refund was issued.
As of January 5, the issue remains unresolved, and I had to file a bank dispute to recover the money.
Posting this so others are aware.
Service: 1
I ordered a big Mac meal with a chips ahoy frappe and I got my meal alright, but they didn't give me a frappe they gave me a chocolate shake with chips ahoy dust on the top like they thought I wouldn't notice. I'm not even mad, I laughed every time I took a drink on the way home 😂 I don't even like shakes but this is probably the best one I've ever had.
Atmosphere: 5
Food: 3
Service: 5
The worker Justin hit on my friend and gave her his number and told him to call her. We were all very creeped out and disgusted.
Have a fun evening out for my birthday with my daughters we decided to try out the new grinch adult happy meal. Upon arrival we were greeted by I’m assuming the manager. Was very friendly, took her order and got it correct when it was delivered to our table. We are waiting for our order we discovered there were no clean tables. Again speaking to the manager, he came out immediately and wiped down all the tables. To their defense, they were shorthanded that evening. And for our trouble, the manager treated us to dessert at his own expense. This was one of the better experiences I’ve had at McDonald’s. I would definitely, highly recommend this location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac, Chicken Mcnuggets, Fries, Double Cheeseburger, Big Mac Meal
They screwed up my order then took back the food I ate off of ew gross Jrs employees should do better
Our comfort food 😋
Fast service
Clean restaurant
Atmosphere: 3
Food: 4
Service: 3
Good service good food service was fast they keep it clean
Atmosphere: 3
Food: 4
Service: 4
Cleanest mcdonalds ever
Atmosphere: 5
Food: 5
Service: 5
This mcdonalds has been unaligned with the mo ile app in terms of hours or menu for breakfast or dinner for YEARS. Not to mention ppl selling that sticky out of here in the past before legal. Nearby loc at Crooks preferable.
Atmosphere: 1
Food: 4
Service: 1
Food was hot. Accurate order. .
Restaurantji Recommends
the employees inside are clueless don’t understand how to input codes i’m coming back there tonight to try and talk to a GM thanks for the 7$ up charge.
Atmosphere: 1
Food: 1
Service: 1
Nice and clean 👌
Atmosphere: 5
Food: 5
Service: 5
It is unfortunate that even when given the opportunity to correct an issue, this location would rather argue than just resolve the issue.
Order - Quarter Pounder w/ Cheese and Bacon. Add extra Bacon, no pickle; Med Fries, Large Sprite.
…there was no Sprite. Okay, then just a Med Coke Zero. I was charged for a Large Drink. (sigh) By the way, that total seems high? No, no - it’s correct. I repeat the order. Yeah, yeah. I am looking at my change, that does not seem correct., but I do not normally order this ….and I added bacon….so…( I am in a rush. I am handed the bag, it seems really heavy; but I am running late - so I leave.)
The first thing is that the bag is filled with fries. Why so many fries? What is smeared all over the sandwich container? Ugh! 😑
I pull over, because now it really doesn’t make any sense,
Not one, but TWO orders of Fries. The “deluxe” gooped up version of the sandwich …with no bacon, much less extra up-charged bacon. (sigh) No wonder the total was so much!
I am sitting there thinking, I should turn around and drive back to the store - but, if I do that I will be an hour late by the time I get all the way to PA. So I don’t.
I relate the story to my friend who tells me, “you need to give them at least the opportunity to correct the issue.”
Wrong soda/size.
Wrong sandwich, and made incorrectly
Over charged / duplicated an item on the Oder
Beyond belief, the entire order in one aspect or another was messed up.
(Also, the sandwich had raw tomato on it - which I am sensitive too, which could have caused my lips and tongue to swell. Yeah, when you are preparing people’s food, you do need to be careful.)
Call the store, explain everything in detail. Manager treated the situation as if it was no big deal, and that I was complaining about nothing. It was very much a ‘so what’ conversation. Offered to give the manager the order information so that she could see what was ordered. No interest. So what if you were over charged and did not receive the correct items. I was put in the ‘book’ for replacement items.
I had such a negative experience, I just do not need to go back.
It is a week later: Same friend, you have to give them a chance to make it right. (sigh)
Fine, I will get the same order, except for the duplicated fries 🍟 - I will just get another item that is the same price. I will go when they are not busy, and I will be completely reasonable. I will give them a chance to make a correction.
Yeahhhh….they will replace the “sandwich” because even though they over charged me by duplicating the fries in the transaction …that does not require any correction. Spoke to the same manager …(sigh) …did not seem to understand that if the entire order was messed up, then the entire order should be replaced.
Maybe it is some cost savings technique, I do not know. It is hard to believe that the manager willfully chose to misunderstand the situation.
The sad thing is, McDonald could have just replaced the order - and, both of us could have chalked it up to experience. But, nope. 👎
Atmosphere: 1
Food: 1
Service: 1
Big mac must try.
Atmosphere: 5
Food: 5
Service: 5
They got your boy Justin working the night shift. Cant figure out how to take orders on a different lane. Refused to take my order at the window unless it was just a drink and a small fry. What a joker haha
Atmosphere: 1
Food: 1
Service: 1
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