McDonald's

808 S Rochester Rd, Rochester
(248) 652-8661

Recent Reviews

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Daniel Anderson

Good service good food service was fast they keep it clean

Atmosphere: 3

Food: 4

Service: 4

David Oles

Cleanest mcdonalds ever

Atmosphere: 5

Food: 5

Service: 5

Bryan Everson

This mcdonalds has been unaligned with the mo ile app in terms of hours or menu for breakfast or dinner for YEARS. Not to mention ppl selling that sticky out of here in the past before legal. Nearby loc at Crooks preferable.

Atmosphere: 1

Food: 4

Service: 1

Linda Anthony

Food was hot. Accurate order. .

Daniel Peavley

the employees inside are clueless don’t understand how to input codes i’m coming back there tonight to try and talk to a GM thanks for the 7$ up charge.

Atmosphere: 1

Food: 1

Service: 1

Gurraj Niko

Nice and clean 👌

Atmosphere: 5

Food: 5

Service: 5

Krystine Ravenwyrd

It is unfortunate that even when given the opportunity to correct an issue, this location would rather argue than just resolve the issue.

Order - Quarter Pounder w/ Cheese and Bacon. Add extra Bacon, no pickle; Med Fries, Large Sprite.

…there was no Sprite. Okay, then just a Med Coke Zero. I was charged for a Large Drink. (sigh) By the way, that total seems high? No, no - it’s correct. I repeat the order. Yeah, yeah. I am looking at my change, that does not seem correct., but I do not normally order this ….and I added bacon….so…( I am in a rush. I am handed the bag, it seems really heavy; but I am running late - so I leave.)

The first thing is that the bag is filled with fries. Why so many fries? What is smeared all over the sandwich container? Ugh! 😑
I pull over, because now it really doesn’t make any sense,

Not one, but TWO orders of Fries. The “deluxe” gooped up version of the sandwich …with no bacon, much less extra up-charged bacon. (sigh) No wonder the total was so much!

I am sitting there thinking, I should turn around and drive back to the store - but, if I do that I will be an hour late by the time I get all the way to PA. So I don’t.

I relate the story to my friend who tells me, “you need to give them at least the opportunity to correct the issue.”

Wrong soda/size.
Wrong sandwich, and made incorrectly
Over charged / duplicated an item on the Oder

Beyond belief, the entire order in one aspect or another was messed up.

(Also, the sandwich had raw tomato on it - which I am sensitive too, which could have caused my lips and tongue to swell. Yeah, when you are preparing people’s food, you do need to be careful.)

Call the store, explain everything in detail. Manager treated the situation as if it was no big deal, and that I was complaining about nothing. It was very much a ‘so what’ conversation. Offered to give the manager the order information so that she could see what was ordered. No interest. So what if you were over charged and did not receive the correct items. I was put in the ‘book’ for replacement items.

I had such a negative experience, I just do not need to go back.

It is a week later: Same friend, you have to give them a chance to make it right. (sigh)

Fine, I will get the same order, except for the duplicated fries 🍟 - I will just get another item that is the same price. I will go when they are not busy, and I will be completely reasonable. I will give them a chance to make a correction.

Yeahhhh….they will replace the “sandwich” because even though they over charged me by duplicating the fries in the transaction …that does not require any correction. Spoke to the same manager …(sigh) …did not seem to understand that if the entire order was messed up, then the entire order should be replaced.

Maybe it is some cost savings technique, I do not know. It is hard to believe that the manager willfully chose to misunderstand the situation.

The sad thing is, McDonald could have just replaced the order - and, both of us could have chalked it up to experience. But, nope. 👎

Atmosphere: 1

Food: 1

Service: 1

GokulaKrishnan Boopathy

Big mac must try.

Atmosphere: 5

Food: 5

Service: 5

Speco Spec

They got your boy Justin working the night shift. Cant figure out how to take orders on a different lane. Refused to take my order at the window unless it was just a drink and a small fry. What a joker haha

Atmosphere: 1

Food: 1

Service: 1

Dania Hernandez

I have gotten sick twice from eating at this location. Service is also terrible. Never coming back again.

Atmosphere: 1

Food: 1

Service: 1

A. Rognlie

Upcharged on milk with a kids meal. Was told it's a franchise location. If its not pop it will cost extra, even tho kids meal always gives the option of milk, juice, or water. This location sets their own prices.
Unfortunate for customers.

Spencer Wesch

awful service got the wrong order they wouldn't fix it had people who spoke Spanish and gave alot of attitude for simply bring it up do not recommend coming here

Atmosphere: 1

Food: 2

Service: 1

Keith Stafford

Came through the drive through late last night. Food was so exceptional I had to go back around. Everything was fresh and service was great. Shout out to Justin who was in the window. I lost my receipt to fill out so I hope this review is enough.

Atmosphere: 5

Food: 5

Service: 5

Steven Garner

Usual suspects having attitude towards customers. What’s new?

Atmosphere: 1

Food: 5

Service: 1

Mandy A

Can you please put salt on the fries :(

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