I ordered two 20 piece deals, they forgot one of my fries that was buffalo ranch, mixed up all the orders and some of the chicken pieces were small tiny bite sized
Atmosphere: 1
Food: 2
Service: 1
Chris Aschenbrenner
The wingstop manager in Hewitt TX is absolutely dreadful with how she treats people. She screamed at me and kicked me out of the store when I was there to pick up an order for a customer. I didn't do anything wrong. Shame on you Wingstop for putting such an abusive person in a leadership role. Her conduct reflects on your reputation.
Liv Bunda
Usually I have zero complaints about this wing stop. However, today I ordered a 6 piece and 10 piece boneless, fries and two drinks. First “issue” was I got extra wings (10 each to be specific) which I won’t super complain about. The real problem was the sauce was wrong on both. I didn’t have time to wait for them to be remade. I kindly asked the cashier justice (who was very sweet) for a refund. Then the supposed general manager, Daniel come over and asked what the issue was. I told him that the order was made incorrectly and I wanted a refund. He paused, looked at the food and said “no that’s bbq and Korean, I didn’t make it wrong.” I then asked for him to just give me a refund. He then got an attitude, turned around and said “yea I’ll give you a refund it will take 3-5 business days” I asked for a receipt showing my refund and he told me he was unable to. I cannot comprehend why he felt the need to be combative and defensive. This was absolutely horrible and unprofessional behavior, especially coming from a general manager. The management staff needs to be reevaluated.
Atmosphere: 3
Food: 2
Service: 1
Bridgett D Jones
it the one in belleville il for some reason they always be missing food or it dont be cooked,and they have no working phone number.
Dan Fletcher
One of the main reasons I went to wing stop is the real French Fries, well now they are apparently frozen and while no terrible they are no very good, certainly a huge let down, see ya later!!!!
Omar Mansour
Don’t waste your money!!
Atmosphere: 1
Food: 2
Service: 1
Faith
This has to be the worst wingstop ever. chicken taste like it jus sits out all day. First they forgot my corn with my order then when i finally got my reorder, my 10 piece had 7 pieces of corn. And it was nasty. I never tasted a wing stop this bad.
Atmosphere: 1
Food: 1
Service: 1
Erica Smith
Restaurant was filthy! Almost slipped in the store from the grease on the floor in the lobby. Prep area had a bowl with reaidue just sitting on a counter, floor dirty. I was there to pick up a doordash and the food was just being startes when i got there. Looked like it was just a crew of two. They definitely needs some help! Would not eat here!
Atmosphere: 1
Service: 1
Brenda Dungee Boyd
Food is good, but every time it takes forever for order, while everyone working in back are playing around. 45 plus minutes and every other order went out before us? Then to see the people that are supposed to be preparing the food screwing around does not equal good experience.
Do yourself a favor and stay far away from this Wing Stop or any Wing Stop. The company is not reputable! I was visiting Myrtle Beach for my birthday back in January and stopped in Publix for supplies for the rental property we were staying in. Saw Wing Stop from the parking lot and decided it would be a good and quick dinner idea! BIG MISTAKE! I placed an order online totaling roughly $55, finished shopping at Publix- about 20-25 minutes, and headed over to Wing Stop where I was told by employee, NOAH that they were short staffed and it would be AT LEAST ANOTHER HOUR before they were able to complete my order! I told him I wasn’t waiting that long and that I would just take a refund. He explained to me that he was unable to provide a refund as I placed an online order but told me that he would pass my information along to the GM who would process my refund for me. It should go without saying that no one ever reached out to me and instead I began the grueling task of tracking down a number that actually allowed me to speak with a person. The representative took down my name and contact information and assured me that someone from the Myrtle Beach location would call me back within 24-48 hours. The GM, DAVINA (980-234-9301) did call back and requested the total amount of my purchase, the time and date that I placed the order and told me that she would pass this information along to another manager who handles refunds. Long story short, I never received my refund! I called the customer service number and called the number DAVINA called me from leaving my contact information and voicemails on multiple occasions to no avail. I even tried to dispute the charge with my bank but was unable to obtain documentation from Wing Stop proving that I never received my order. Sadly, I, like so many other reviews that I’ve read am out of money so it goes without saying that I will NEVER patron another Wing Stop again! SLOW SERVICE. POOR CUSTOMER SERVICE. UNRESPONSIVE. ZERO STARS. WOULD NOT RECOMMEND!
Chuck Hodge
Long story short: JUST DON’T GO THERE
My first experience, I got home and found out my order was incomplete. No big deal it happens.
My second trip there, A few weeks later I got home and found out that my order was incomplete.
3ed visit Ordered on line, I was to pick it up at 5:30 and it was not ready until 5:55. They assured me that I had everything but when I got home, you guessed it I had nothing for the grand children.
At this point I had not left a review but I did contact the corporate office. They offered to replace my order.
The next week, the day that they were to replace my order I received an email from corporate assuring me that my order would be ready at 5:00pm. I called at 4:10 “yes we have your order and it will be ready”.
I entered the restaurant 5 minutes early and they had no idea what was going on. So once again I get home to my family of 13, this time with nothing.
I contacted corporate again. They offered to replace the order and have it delivered to my home today. I was not at all surprised today when I received an email today telling me that they CANNOT fulfill my order at this time.
I have eaten at hundred’s of restaurants in my life and I have never experienced one like this. The food, well it’s chicken wings how bad or how good can it really be? The customer service is beyond unsatisfactory, it is horrible.
Do yourself a favor and go somewhere’s else.
To WS restaurant and corporate office, you should be ashamed of yourself for the lack of customer service and attention to details.
Ashley Hall
Will not rectify issues. Says to contact door dash, but doordash will only show Wingstop's information. Compared to my old location in Waterford, this location does not have the customer at heart. Will not be getting my business again. And after eating the actual food part, the flavorings were off! Do better!
Atmosphere: 1
Food: 1
Service: 1
Nick Mattei
It's wingstop. Find a better value for the flavor, you won't. This is and always will be my gameday go-to.
Atmosphere: 3
Food: 5
Service: 5
Christina Poljanac
We ordered boneless wings and it came with fries. When I got home, I literally stuck everything in the air fryer because our wings were warm and the fries were cooler than warm. It was our first time here. Pretty disappointed and so were my two teenage daughters. Also, I’m just going to add that the whole area they were cooking in was very messy and the floor was very dirty.
Amazing wings bro holy
Atmosphere: 5
Food: 5
Service: 5
I ordered two 20 piece deals, they forgot one of my fries that was buffalo ranch, mixed up all the orders and some of the chicken pieces were small tiny bite sized
Atmosphere: 1
Food: 2
Service: 1
The wingstop manager in Hewitt TX is absolutely dreadful with how she treats people. She screamed at me and kicked me out of the store when I was there to pick up an order for a customer. I didn't do anything wrong. Shame on you Wingstop for putting such an abusive person in a leadership role. Her conduct reflects on your reputation.
Usually I have zero complaints about this wing stop. However, today I ordered a 6 piece and 10 piece boneless, fries and two drinks. First “issue” was I got extra wings (10 each to be specific) which I won’t super complain about. The real problem was the sauce was wrong on both. I didn’t have time to wait for them to be remade. I kindly asked the cashier justice (who was very sweet) for a refund. Then the supposed general manager, Daniel come over and asked what the issue was. I told him that the order was made incorrectly and I wanted a refund. He paused, looked at the food and said “no that’s bbq and Korean, I didn’t make it wrong.” I then asked for him to just give me a refund. He then got an attitude, turned around and said “yea I’ll give you a refund it will take 3-5 business days” I asked for a receipt showing my refund and he told me he was unable to. I cannot comprehend why he felt the need to be combative and defensive. This was absolutely horrible and unprofessional behavior, especially coming from a general manager. The management staff needs to be reevaluated.
Atmosphere: 3
Food: 2
Service: 1
it the one in belleville il for some reason they always be missing food or it dont be cooked,and they have no working phone number.
One of the main reasons I went to wing stop is the real French Fries, well now they are apparently frozen and while no terrible they are no very good, certainly a huge let down, see ya later!!!!
Don’t waste your money!!
Atmosphere: 1
Food: 2
Service: 1
This has to be the worst wingstop ever. chicken taste like it jus sits out all day. First they forgot my corn with my order then when i finally got my reorder, my 10 piece had 7 pieces of corn. And it was nasty. I never tasted a wing stop this bad.
Atmosphere: 1
Food: 1
Service: 1
Restaurant was filthy! Almost slipped in the store from the grease on the floor in the lobby. Prep area had a bowl with reaidue just sitting on a counter, floor dirty. I was there to pick up a doordash and the food was just being startes when i got there. Looked like it was just a crew of two. They definitely needs some help! Would not eat here!
Atmosphere: 1
Service: 1
Food is good, but every time it takes forever for order, while everyone working in back are playing around. 45 plus minutes and every other order went out before us? Then to see the people that are supposed to be preparing the food screwing around does not equal good experience.
Restaurantji Recommends
Do yourself a favor and stay far away from this Wing Stop or any Wing Stop. The company is not reputable! I was visiting Myrtle Beach for my birthday back in January and stopped in Publix for supplies for the rental property we were staying in. Saw Wing Stop from the parking lot and decided it would be a good and quick dinner idea! BIG MISTAKE! I placed an order online totaling roughly $55, finished shopping at Publix- about 20-25 minutes, and headed over to Wing Stop where I was told by employee, NOAH that they were short staffed and it would be AT LEAST ANOTHER HOUR before they were able to complete my order! I told him I wasn’t waiting that long and that I would just take a refund. He explained to me that he was unable to provide a refund as I placed an online order but told me that he would pass my information along to the GM who would process my refund for me. It should go without saying that no one ever reached out to me and instead I began the grueling task of tracking down a number that actually allowed me to speak with a person. The representative took down my name and contact information and assured me that someone from the Myrtle Beach location would call me back within 24-48 hours. The GM, DAVINA (980-234-9301) did call back and requested the total amount of my purchase, the time and date that I placed the order and told me that she would pass this information along to another manager who handles refunds. Long story short, I never received my refund! I called the customer service number and called the number DAVINA called me from leaving my contact information and voicemails on multiple occasions to no avail. I even tried to dispute the charge with my bank but was unable to obtain documentation from Wing Stop proving that I never received my order. Sadly, I, like so many other reviews that I’ve read am out of money so it goes without saying that I will NEVER patron another Wing Stop again! SLOW SERVICE. POOR CUSTOMER SERVICE. UNRESPONSIVE. ZERO STARS. WOULD NOT RECOMMEND!
Long story short: JUST DON’T GO THERE My first experience, I got home and found out my order was incomplete. No big deal it happens. My second trip there, A few weeks later I got home and found out that my order was incomplete. 3ed visit Ordered on line, I was to pick it up at 5:30 and it was not ready until 5:55. They assured me that I had everything but when I got home, you guessed it I had nothing for the grand children. At this point I had not left a review but I did contact the corporate office. They offered to replace my order. The next week, the day that they were to replace my order I received an email from corporate assuring me that my order would be ready at 5:00pm. I called at 4:10 “yes we have your order and it will be ready”. I entered the restaurant 5 minutes early and they had no idea what was going on. So once again I get home to my family of 13, this time with nothing. I contacted corporate again. They offered to replace the order and have it delivered to my home today. I was not at all surprised today when I received an email today telling me that they CANNOT fulfill my order at this time. I have eaten at hundred’s of restaurants in my life and I have never experienced one like this. The food, well it’s chicken wings how bad or how good can it really be? The customer service is beyond unsatisfactory, it is horrible. Do yourself a favor and go somewhere’s else. To WS restaurant and corporate office, you should be ashamed of yourself for the lack of customer service and attention to details.
Will not rectify issues. Says to contact door dash, but doordash will only show Wingstop's information. Compared to my old location in Waterford, this location does not have the customer at heart. Will not be getting my business again. And after eating the actual food part, the flavorings were off! Do better!
Atmosphere: 1
Food: 1
Service: 1
It's wingstop. Find a better value for the flavor, you won't. This is and always will be my gameday go-to.
Atmosphere: 3
Food: 5
Service: 5
We ordered boneless wings and it came with fries. When I got home, I literally stuck everything in the air fryer because our wings were warm and the fries were cooler than warm. It was our first time here. Pretty disappointed and so were my two teenage daughters. Also, I’m just going to add that the whole area they were cooking in was very messy and the floor was very dirty.
Atmosphere: 2
Food: 3
Service: 3
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