Food is good, but every time it takes forever for order, while everyone working in back are playing around. 45 plus minutes and every other order went out before us? Then to see the people that are supposed to be preparing the food screwing around does not equal good experience.
Brittany A. Knox
Do yourself a favor and stay far away from this Wing Stop or any Wing Stop. The company is not reputable! I was visiting Myrtle Beach for my birthday back in January and stopped in Publix for supplies for the rental property we were staying in. Saw Wing Stop from the parking lot and decided it would be a good and quick dinner idea! BIG MISTAKE! I placed an order online totaling roughly $55, finished shopping at Publix- about 20-25 minutes, and headed over to Wing Stop where I was told by employee, NOAH that they were short staffed and it would be AT LEAST ANOTHER HOUR before they were able to complete my order! I told him I wasn’t waiting that long and that I would just take a refund. He explained to me that he was unable to provide a refund as I placed an online order but told me that he would pass my information along to the GM who would process my refund for me. It should go without saying that no one ever reached out to me and instead I began the grueling task of tracking down a number that actually allowed me to speak with a person. The representative took down my name and contact information and assured me that someone from the Myrtle Beach location would call me back within 24-48 hours. The GM, DAVINA (980-234-9301) did call back and requested the total amount of my purchase, the time and date that I placed the order and told me that she would pass this information along to another manager who handles refunds. Long story short, I never received my refund! I called the customer service number and called the number DAVINA called me from leaving my contact information and voicemails on multiple occasions to no avail. I even tried to dispute the charge with my bank but was unable to obtain documentation from Wing Stop proving that I never received my order. Sadly, I, like so many other reviews that I’ve read am out of money so it goes without saying that I will NEVER patron another Wing Stop again! SLOW SERVICE. POOR CUSTOMER SERVICE. UNRESPONSIVE. ZERO STARS. WOULD NOT RECOMMEND!
Chuck Hodge
Long story short: JUST DON’T GO THERE
My first experience, I got home and found out my order was incomplete. No big deal it happens.
My second trip there, A few weeks later I got home and found out that my order was incomplete.
3ed visit Ordered on line, I was to pick it up at 5:30 and it was not ready until 5:55. They assured me that I had everything but when I got home, you guessed it I had nothing for the grand children.
At this point I had not left a review but I did contact the corporate office. They offered to replace my order.
The next week, the day that they were to replace my order I received an email from corporate assuring me that my order would be ready at 5:00pm. I called at 4:10 “yes we have your order and it will be ready”.
I entered the restaurant 5 minutes early and they had no idea what was going on. So once again I get home to my family of 13, this time with nothing.
I contacted corporate again. They offered to replace the order and have it delivered to my home today. I was not at all surprised today when I received an email today telling me that they CANNOT fulfill my order at this time.
I have eaten at hundred’s of restaurants in my life and I have never experienced one like this. The food, well it’s chicken wings how bad or how good can it really be? The customer service is beyond unsatisfactory, it is horrible.
Do yourself a favor and go somewhere’s else.
To WS restaurant and corporate office, you should be ashamed of yourself for the lack of customer service and attention to details.
Cindy Gray
They could not give me cold wings and cold fries plus my drink was nasty
Ryan Smith
Hello and welcome to another Hungry Guy in a Wheelchair restaurant review.. Today’s review is Wingstop in Manchester, NH… If you’re rolling in hungry and craving some solid wings, WingStop has got you covered. Let’s break it down: Getting in was smooth. The parking lot had reasonable wheelchair-accessible spaces, and the entrance didn’t give me any trouble. Inside tho the curb cut was way off on the other side of the lot, the layout was open enough to navigate without playing bumper cars with tables 😂. The place has a casual, clean vibe with an open kitchen, so you can see your food being made. Staff were friendly and quick to help if needed. Now for the food and they give you 3 choices of sauces—honey mustard, ranch, and blue cheese. We all went for the 3 piece wings with a side of spicy fries too shares my friend Anna Costa-Turner went with the original hot flavor . I went with the Atomic flavor (hottest they have and it did its job well), if you ever wonder why it’s called Atomic you’ll see why. My mom went for chicken tenders with the mild.. Big portions, fair prices. Everything came in takeout containers with plastic utensils, which actually made life easier when it was time to pack up leftovers. Good food, good service, and easy access—what more could a hungry guy in a wheelchair ask for? If you’re in the area and craving wings, this spot’s worth the stop. I give this spot an overall rating of 9.1/10.
Rebecca Sphar
I loved Wingstop. I keep going back expecting better. I’ve gone to multiple locations around St.Louis. I guess I’m finally done, I’m tired is being disappointed. They give you options for well done and extra seasoning. It is never well done and very rarely do you get extra seasoning. Just sell me the lemon pepper seasoning and fries seasoning. It’s not worth the money to have your order wrong every time.
Morning Star
Every table was dirty. The pop machine wasn't makin good drinks. Like it needed 2 b changed. The corn on the cob was good. The tenders were dry and cold. I was very surprised for this Location 2 b so horribly managed.
Atmosphere: 1
Food: 3
Service: 1
Abigail Lee
Only gave me a five piece corn when I asked for 10 and gave me like the smallest amount of fries.
Atmosphere: 2
Food: 3
Service: 5
Richard George
I eat at Wingstops all over the country because I love there wings and fries. Unfortunately this location which is close to my house has gone fíen hill fast. Do not judge Wingstop by this franchise. It is dirty, slow, non- responsive and the food is not up to the standard of the chain. Very disappointed that my home store is so bad lately. 3 bad experiences in a row with now response to survey feedback.
Atmosphere: 2
Food: 2
Service: 1
Timothy Ross
The place is disgusting. Trash is all over the counter and tables were not clean. There was no trash can and soda machine wasn’t working properly. The fries were either super thick or super thin and crispy and uneatable. The boys working were eating and wiping their noses and touching the food without washing hands. Overall the worst wingstop I’ve encountered. Save your money and go to a different location.
From the moment I walked in I was thinking it was a mistake. The place was dirty and the guy behind the counter didn't even take his eyes off of his phone until I asked him to take my order. He shouted to the back asking if they would even be able to take my order. Very disinterested in anything remotely resembling customer service. His co-worker came up to the counter and took my order. She was more friendly but my impression was already tainted. After placing my order, I went to the self-service beverage area. It was covered in garbage and sticky. I had to hunt for an actual garbage can to throw away my straw wrapper. I then sat at the closest table that was also sticky and just plain dirty. Bad experience!
Now, the food was ok but they failed to include the extra sauce I requested. Not usually a big deal, but with all the other failures, it was enough for me to write this review.
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: 4 Crispy Tenders
Jordin Nichols
They do not answer the phone & when they do they are disrespectful & don’t get your order right. Do not go here.
Atmosphere: 1
Food: 1
Service: 1
Ron
3 tries. It got worse each time. You know it's bad when your teenager says she can't eat there anymore. Raw fries. Old cold chicken and endlessly wrong orders. How does one order 2 types of chicken and receive 4 types only 1 being what we ordered?
Food: 1
Service: 1
Sam Jarbo
I will never come back here again. A employee literally pajama pants on. Other employees were wearing saggy pants and hoodies. What in the world.
Atmosphere: 1
Food: 1
Service: 1
Knicole Hrywnak
Made a mobile order as I always do show up there at quarter to close they tell me the order is not on their screen OK so I go back to my car and get my phone in the snowstorm last night go back and show them the order number the confirmation that it was taken out of my bank account. It’s no longer in my pending transactions. It’s in my actual purchases and what I ordered and they refused to make it so they didn’t get the order through the computer so they couldn’t do anything about it so you’re telling me you can’t give me a refund. You can’t give me food. You’re just sending me on my way hungry what if that was my last $18? What if I literally had no money for anything else and that was all I had to feed myself and my children last night Not to mention it was midnight so the only thing open at that point is Taco Bell no open stores. Then I called this morning driest manager in the world yup sorry about that. Name ok I’ll have it refunded today. Have a good day….. I miss when people actually cared about their jobs and the customers. ( I work a service job no need for any of that to happen)
Food is good, but every time it takes forever for order, while everyone working in back are playing around. 45 plus minutes and every other order went out before us? Then to see the people that are supposed to be preparing the food screwing around does not equal good experience.
Do yourself a favor and stay far away from this Wing Stop or any Wing Stop. The company is not reputable! I was visiting Myrtle Beach for my birthday back in January and stopped in Publix for supplies for the rental property we were staying in. Saw Wing Stop from the parking lot and decided it would be a good and quick dinner idea! BIG MISTAKE! I placed an order online totaling roughly $55, finished shopping at Publix- about 20-25 minutes, and headed over to Wing Stop where I was told by employee, NOAH that they were short staffed and it would be AT LEAST ANOTHER HOUR before they were able to complete my order! I told him I wasn’t waiting that long and that I would just take a refund. He explained to me that he was unable to provide a refund as I placed an online order but told me that he would pass my information along to the GM who would process my refund for me. It should go without saying that no one ever reached out to me and instead I began the grueling task of tracking down a number that actually allowed me to speak with a person. The representative took down my name and contact information and assured me that someone from the Myrtle Beach location would call me back within 24-48 hours. The GM, DAVINA (980-234-9301) did call back and requested the total amount of my purchase, the time and date that I placed the order and told me that she would pass this information along to another manager who handles refunds. Long story short, I never received my refund! I called the customer service number and called the number DAVINA called me from leaving my contact information and voicemails on multiple occasions to no avail. I even tried to dispute the charge with my bank but was unable to obtain documentation from Wing Stop proving that I never received my order. Sadly, I, like so many other reviews that I’ve read am out of money so it goes without saying that I will NEVER patron another Wing Stop again! SLOW SERVICE. POOR CUSTOMER SERVICE. UNRESPONSIVE. ZERO STARS. WOULD NOT RECOMMEND!
Long story short: JUST DON’T GO THERE My first experience, I got home and found out my order was incomplete. No big deal it happens. My second trip there, A few weeks later I got home and found out that my order was incomplete. 3ed visit Ordered on line, I was to pick it up at 5:30 and it was not ready until 5:55. They assured me that I had everything but when I got home, you guessed it I had nothing for the grand children. At this point I had not left a review but I did contact the corporate office. They offered to replace my order. The next week, the day that they were to replace my order I received an email from corporate assuring me that my order would be ready at 5:00pm. I called at 4:10 “yes we have your order and it will be ready”. I entered the restaurant 5 minutes early and they had no idea what was going on. So once again I get home to my family of 13, this time with nothing. I contacted corporate again. They offered to replace the order and have it delivered to my home today. I was not at all surprised today when I received an email today telling me that they CANNOT fulfill my order at this time. I have eaten at hundred’s of restaurants in my life and I have never experienced one like this. The food, well it’s chicken wings how bad or how good can it really be? The customer service is beyond unsatisfactory, it is horrible. Do yourself a favor and go somewhere’s else. To WS restaurant and corporate office, you should be ashamed of yourself for the lack of customer service and attention to details.
They could not give me cold wings and cold fries plus my drink was nasty
Hello and welcome to another Hungry Guy in a Wheelchair restaurant review.. Today’s review is Wingstop in Manchester, NH… If you’re rolling in hungry and craving some solid wings, WingStop has got you covered. Let’s break it down: Getting in was smooth. The parking lot had reasonable wheelchair-accessible spaces, and the entrance didn’t give me any trouble. Inside tho the curb cut was way off on the other side of the lot, the layout was open enough to navigate without playing bumper cars with tables 😂. The place has a casual, clean vibe with an open kitchen, so you can see your food being made. Staff were friendly and quick to help if needed. Now for the food and they give you 3 choices of sauces—honey mustard, ranch, and blue cheese. We all went for the 3 piece wings with a side of spicy fries too shares my friend Anna Costa-Turner went with the original hot flavor . I went with the Atomic flavor (hottest they have and it did its job well), if you ever wonder why it’s called Atomic you’ll see why. My mom went for chicken tenders with the mild.. Big portions, fair prices. Everything came in takeout containers with plastic utensils, which actually made life easier when it was time to pack up leftovers. Good food, good service, and easy access—what more could a hungry guy in a wheelchair ask for? If you’re in the area and craving wings, this spot’s worth the stop. I give this spot an overall rating of 9.1/10.
I loved Wingstop. I keep going back expecting better. I’ve gone to multiple locations around St.Louis. I guess I’m finally done, I’m tired is being disappointed. They give you options for well done and extra seasoning. It is never well done and very rarely do you get extra seasoning. Just sell me the lemon pepper seasoning and fries seasoning. It’s not worth the money to have your order wrong every time.
Every table was dirty. The pop machine wasn't makin good drinks. Like it needed 2 b changed. The corn on the cob was good. The tenders were dry and cold. I was very surprised for this Location 2 b so horribly managed.
Atmosphere: 1
Food: 3
Service: 1
Only gave me a five piece corn when I asked for 10 and gave me like the smallest amount of fries.
Atmosphere: 2
Food: 3
Service: 5
I eat at Wingstops all over the country because I love there wings and fries. Unfortunately this location which is close to my house has gone fíen hill fast. Do not judge Wingstop by this franchise. It is dirty, slow, non- responsive and the food is not up to the standard of the chain. Very disappointed that my home store is so bad lately. 3 bad experiences in a row with now response to survey feedback.
Atmosphere: 2
Food: 2
Service: 1
The place is disgusting. Trash is all over the counter and tables were not clean. There was no trash can and soda machine wasn’t working properly. The fries were either super thick or super thin and crispy and uneatable. The boys working were eating and wiping their noses and touching the food without washing hands. Overall the worst wingstop I’ve encountered. Save your money and go to a different location.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
From the moment I walked in I was thinking it was a mistake. The place was dirty and the guy behind the counter didn't even take his eyes off of his phone until I asked him to take my order. He shouted to the back asking if they would even be able to take my order. Very disinterested in anything remotely resembling customer service. His co-worker came up to the counter and took my order. She was more friendly but my impression was already tainted. After placing my order, I went to the self-service beverage area. It was covered in garbage and sticky. I had to hunt for an actual garbage can to throw away my straw wrapper. I then sat at the closest table that was also sticky and just plain dirty. Bad experience!
Now, the food was ok but they failed to include the extra sauce I requested. Not usually a big deal, but with all the other failures, it was enough for me to write this review.
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: 4 Crispy Tenders
They do not answer the phone & when they do they are disrespectful & don’t get your order right. Do not go here.
Atmosphere: 1
Food: 1
Service: 1
3 tries. It got worse each time. You know it's bad when your teenager says she can't eat there anymore. Raw fries. Old cold chicken and endlessly wrong orders. How does one order 2 types of chicken and receive 4 types only 1 being what we ordered?
Food: 1
Service: 1
I will never come back here again. A employee literally pajama pants on. Other employees were wearing saggy pants and hoodies. What in the world.
Atmosphere: 1
Food: 1
Service: 1
Made a mobile order as I always do show up there at quarter to close they tell me the order is not on their screen OK so I go back to my car and get my phone in the snowstorm last night go back and show them the order number the confirmation that it was taken out of my bank account. It’s no longer in my pending transactions. It’s in my actual purchases and what I ordered and they refused to make it so they didn’t get the order through the computer so they couldn’t do anything about it so you’re telling me you can’t give me a refund. You can’t give me food. You’re just sending me on my way hungry what if that was my last $18? What if I literally had no money for anything else and that was all I had to feed myself and my children last night Not to mention it was midnight so the only thing open at that point is Taco Bell no open stores. Then I called this morning driest manager in the world yup sorry about that. Name ok I’ll have it refunded today. Have a good day….. I miss when people actually cared about their jobs and the customers. ( I work a service job no need for any of that to happen)
Atmosphere: 1
Food: 5
Service: 1
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