Was excited to try this again as I remember my mom taking me here a lot as a kid. Unfortunately the burger just was not the same. The bun was soggy on arrival which kind of ruined the rest of the meal. On a good note, the service was still really good and the milkshake was just like I remembered it.
Mark Toma
Service itself was ok. Shake was great and fries were great.
S Hayes
Food was fun and delicious, love the atmosphere. Great big onion rings, tater tots are wonderful.
G M
a kind and tasty throwback
Dan Schoeneich
Burgers were great, and loved the shakes.
Haley Woods
I visited Red Knapps recently, and while I understand that mistakes can happen, my experience as someone with a severe gluten intolerance was deeply concerning.
When I arrived, I specifically asked if they had gluten-free options, and the staff assured me they did, including gluten-free buns for their burgers. I ordered a burger and clearly requested it to be gluten-free. When my food arrived, I did my usual check, asking the waitress to confirm it was gluten-free, and she confidently said it was.
However, halfway through my meal, I started to feel ill, which led me to double-check again. This time, after going back to the kitchen, the waitress returned, visibly apologetic, and admitted that my order had not been marked as gluten-free, meaning I had just eaten a regular gluten bun. Shortly after, I became very sick and threw up in the bathroom.
While I appreciate the waitress’s genuine apology and the gesture of comping our meal, this situation highlights a critical issue. For those of us with severe dietary restrictions, even small mistakes can have significant, immediate health consequences. I strongly encourage the staff to implement stricter procedures to ensure this kind of error doesn’t happen again.
I genuinely hope the restaurant takes this as an opportunity to improve, as it’s not just about a dietary preference but a serious health need
Julie Donn
Delicious food and super friendly employees! It's such a great treat to go there!
Ruth
I've been coming here for more than 40 years! Delicious ?
Atmosphere: 5
Food: 5
Service: 5
Jeremy Hageman
Yumm! Milkshake challenge and burgers.
Atmosphere: 5
Food: 5
Service: 5
Janet Broadwell
Very cute "50s diner" with GREAT burgers and chocolate malts. Service and atmosphere is great as well !
We love downtown Rochester and this has always been one of our favorite spots for a burger but the last few times we have been there, and we won't be back, the servings are small portions (like 6 onion rings? small amount of fries, tiny large chilis etc) and its insanely expensive and not even that good! The fries were overly greasy, the seasoned fries literally had no seasoning and the burger super dry! It honestly cant get any worse than being ripped off for subpar food. On the plus side, its cute?
Atmosphere: 2
Food: 1
Service: 1
Doug Hart
My hamburger was delicious. I like salt on my reasoned fries, but these were a little too salty. Otherwise, they were good. My milkshake was definitely worth the money. The service was outstanding. Overall, I was very happy with the restaurant, and I will definitely go back again.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Hamburger
Alexis Collis
Food was over rated and over priced. The restaurant smelled funky like they were having a sewage problem. Our server sat the entire time on her phone so I had to get up and ask the front counter for water several times along with silverware she didn’t bring. I will never return
Atmosphere: 1
Food: 1
Service: 1
Andrea DeMaggio
I remember Knapp's from when I was a kid growing up in Rochester. That was the place to go for a burger, onion rings and a shake. Last weekend I was feeling nostalgic and went back to Knapp's and the food was utterly disgusting. The burger meat was either old or freezer burned and cooked to what resembled and old shoe. I sent it back, paid my bill and left. Unfortunately, I will never go back again.
Atmosphere: 1
Food: 1
Service: 1
Diana O
The waitress was patient, welcoming, friendly, kind and fast! Now the milkshake was the best milkshake I’ve ever ever had or tasted in my life! The owner Matt as soon as we walked in he welcomed us and said sit anywhere you like which means he will knowledge the customers! My son had Chocolate Milkshake and I had Coke/Vanilla Blend Milkshake!
Kid-friendliness: They will 100% knowledge your child!
Was excited to try this again as I remember my mom taking me here a lot as a kid. Unfortunately the burger just was not the same. The bun was soggy on arrival which kind of ruined the rest of the meal. On a good note, the service was still really good and the milkshake was just like I remembered it.
Service itself was ok. Shake was great and fries were great.
Food was fun and delicious, love the atmosphere. Great big onion rings, tater tots are wonderful.
a kind and tasty throwback
Burgers were great, and loved the shakes.
I visited Red Knapps recently, and while I understand that mistakes can happen, my experience as someone with a severe gluten intolerance was deeply concerning.
When I arrived, I specifically asked if they had gluten-free options, and the staff assured me they did, including gluten-free buns for their burgers. I ordered a burger and clearly requested it to be gluten-free. When my food arrived, I did my usual check, asking the waitress to confirm it was gluten-free, and she confidently said it was.
However, halfway through my meal, I started to feel ill, which led me to double-check again. This time, after going back to the kitchen, the waitress returned, visibly apologetic, and admitted that my order had not been marked as gluten-free, meaning I had just eaten a regular gluten bun. Shortly after, I became very sick and threw up in the bathroom.
While I appreciate the waitress’s genuine apology and the gesture of comping our meal, this situation highlights a critical issue. For those of us with severe dietary restrictions, even small mistakes can have significant, immediate health consequences. I strongly encourage the staff to implement stricter procedures to ensure this kind of error doesn’t happen again.
I genuinely hope the restaurant takes this as an opportunity to improve, as it’s not just about a dietary preference but a serious health need
Delicious food and super friendly employees! It's such a great treat to go there!
I've been coming here for more than 40 years! Delicious ?
Atmosphere: 5
Food: 5
Service: 5
Yumm! Milkshake challenge and burgers.
Atmosphere: 5
Food: 5
Service: 5
Very cute "50s diner" with GREAT burgers and chocolate malts. Service and atmosphere is great as well !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Restaurantji Recommends
We love downtown Rochester and this has always been one of our favorite spots for a burger but the last few times we have been there, and we won't be back, the servings are small portions (like 6 onion rings? small amount of fries, tiny large chilis etc) and its insanely expensive and not even that good! The fries were overly greasy, the seasoned fries literally had no seasoning and the burger super dry! It honestly cant get any worse than being ripped off for subpar food. On the plus side, its cute?
Atmosphere: 2
Food: 1
Service: 1
My hamburger was delicious. I like salt on my reasoned fries, but these were a little too salty. Otherwise, they were good. My milkshake was definitely worth the money. The service was outstanding. Overall, I was very happy with the restaurant, and I will definitely go back again.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Hamburger
Food was over rated and over priced. The restaurant smelled funky like they were having a sewage problem. Our server sat the entire time on her phone so I had to get up and ask the front counter for water several times along with silverware she didn’t bring. I will never return
Atmosphere: 1
Food: 1
Service: 1
I remember Knapp's from when I was a kid growing up in Rochester. That was the place to go for a burger, onion rings and a shake. Last weekend I was feeling nostalgic and went back to Knapp's and the food was utterly disgusting. The burger meat was either old or freezer burned and cooked to what resembled and old shoe. I sent it back, paid my bill and left. Unfortunately, I will never go back again.
Atmosphere: 1
Food: 1
Service: 1
The waitress was patient, welcoming, friendly, kind and fast! Now the milkshake was the best milkshake I’ve ever ever had or tasted in my life! The owner Matt as soon as we walked in he welcomed us and said sit anywhere you like which means he will knowledge the customers! My son had Chocolate Milkshake and I had Coke/Vanilla Blend Milkshake!
Kid-friendliness: They will 100% knowledge your child!
Food: 5
Service: 5
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