BIGGBY COFFEE
2745 10 Mile Rd NE, Rockford
(616) 866-8820
Recent Reviews
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Was sitting in drive thru and an employee was on a smoke break and arguing on her Bluetooth . Flung her cigarette towards the cars waiting when done.... I immediately left to get Starbucks instead. Horribly unprofessional atmosphere.
bagel barely toasted
Atmosphere: 2
Food: 2
Service: 2
Fast drive thru, friendly personable staff, and coffee that’s on point! Can’t go wrong with this little treat just off the highway!!!
Atmosphere: 5
Food: 5
Service: 5
I went to go get some coffee and I completely left my wallet at home. I let the lady know to cancel my order and she gave me the beverage for free and said it would be her free shift beverage and I was very touched by that especially since I newly pregnant. I was blown away by the kind gesture highly recommend this place!
Atmosphere: 5
Food: 5
Service: 5
I only go to drive through but everything is good and hot and the staff are always friendly.
Food: 5
Service: 5
One of the slowest drive-thrus I've ever experienced.
Also, $7.50 for a standard 20oz drink is wild.
Food: 4
Service: 1
I go here twice a week to meet with clients for coffee. The staff are amazing they always remember my name they are always friendly and go out of their way to help you out and that is why I always go to this big bees and no other which I drive 40 minutes out of my way just to go to this one.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Butter Bear, Teddy Bear
Fast an easy drive-thru. Friendly service!
Atmosphere: 5
Service: 5
Recommended dishes: Caramel Marvel, Butter Bear, Teddy Bear
Really nice place great bagels and hot chocolate
Vegetarian options: Coffee is vegan so go there
Parking: Kinda hard to find parking
Kid-friendliness: It's a coffee shop kids can go there I guess
Wheelchair accessibility: Easy for wheelchairs to get there
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ham & Cheese Bragel, Bagel, Butter Bear
This was the worst experience that I have had at a biggby and we frequent them often. We were at this location for over 30 minutes to get 5 drinks. They lost our ticket twice and then 2 out of the 5 drinks did not have any flavors in them. Highly disappointed when I spent over $30 on coffee drinks and to have it take this long and be this bad. I will avoid this location in the future.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
Slowest BiggBy EVER!! Took 25
Mins for my drink
Atmosphere: 2
Service: 1
Went through the drive thru, put my order in then paid, no reciept given. Someone else gave me my drink and sat waiting so parked and went inside due to not getting the muffin I ordered. She stated she didn't hear me. If a reciept was given I could have easily seen this.
Atmosphere: 1
Food: 4
Service: 1
Service was terrible. More concerned about drie through customers than those waiting in store. Got my bragel but forgot to make my drink.
Atmosphere: 1
Food: 3
Service: 1
Ordered the new boba drink, proceeded to charge my card then tell me they didn’t have the stuff for the drink.
The young, beautiful baristas at this location are so sweet.
Never a bad experience.
Atmosphere: 5
Service: 5
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