Subway

8465 Algoma Ave NE, Rockford
(616) 866-8693

Recent Reviews

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Amanda Bassett

Rude, no customer service what's so ever!! My 4th time at this location and they have screwed up my order 3 out of 4 times. I never get a "oh, sorry", "thank you have a nice day" NOTHING!! tonight I waited around trying to get the attention if a worker through d.t. they didn't give me a bag of chips that went with my order. When I finally got someone who gave me the chips but said nothing. I simply said "thank you, and this is the part where you say thank you have a nice day" she verbally attacked me saying I was the one coming at her being rude. I just want the world where we have customer service again and common curtesy. I am tired of paying $20 - $30 for a meal for 2 and getting small amounts for my money and rude ass treatment from someone who expects $15 / hour and a tip. I am done with subway! That was my last draw.

Food: 2

Service: 1

Courtney North

Never coming back was waiting for pick up in the drive thru for 16 mins no answer finally just walked inside had to wait another 6 mins and then when she handed me my order she forgot my chips hate this place

Atmosphere: 1

Food: 1

Service: 1

Cj Allers

Never had an issue!

Atmosphere: 5

Food: 5

Service: 5

Matt thomas

Girls that work here always do an amazing job and are super friendly

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Auntie Anne's Footlong Pretzel, Subway Club, Subway Footlong Cookie, Cold Cut Combo, Black Forest Ham

Hey Bob

on the expensive side..food is fast and very good. use the mobile app and watch for specials like BOGO and 20% off. join the rewards program to collect points. Also you should try the meatball sub it’s very yummy and best part it is one of the less expensive items! Save time and order pay ahead just walk in and out because your order will be waiting on the express service shelf!

Vegetarian options: just order the sub that has no meat

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Turkey Bacon Avocado, Black Forest Ham Egg & Cheese Wrap, The Monster, Honey Mustard Chicken

Vickey Cochran

Always fresh

Food: 5

Service: 5

Paul Twyman

Always enjoy Subway.

Atmosphere: 4

Food: 5

Service: 5

Gretchen Griffith

This is the most convenient Subway location for me for the last decade & I have given this particular franchise it's last chance. The employees are rude, the drive thru is a joke & my order is consistently wrong. I like to support locally owned businesses, but this place doesn't deserve my business. This is a summary of my visit tonight: pulled up to the drive thru to pick up my online oder & the greeting I received was " it'll be at least 3 minutes". I politely informed her that I had an online order (placed 30 minutes earlier) she replied, "yeah, I'm still workingon it" & was instructed to pull ahead. After waiting a decent amount of time, I was thrusted my subs out the window with a snarl. I ordered meals & didn't receive the sides or drinks. Upon request for said pre-paid items, I got a sigh & eye roll.THIS is why I don't tip beforehand. This is also an example of hoping to do right by giving several chances, but not getting a decent return on investment. I'll buy a $15 subpar sandwich ANYWHERE else.

Atmosphere: 1

Food: 1

Service: 1

William Baucom

Not sure what happened to this location, but it’s gone from good to I’m not going back. I was really sorry to ruin your day by walking in at 2pm, and pay 20 dollars for 2 subs, Rude employees, subpar food. That sandwich artists thing got thrown out the window.

Atmosphere: 1

Food: 2

Service: 1

Madalyn Crawford

My sub was basically soup and drenched in salt. Order notes consisted of LESS honey mustard and LESS salt. It was so salty and soupy I didn't even finish it.

Atmosphere: 3

Food: 1

Service: 3

Tyler Nicoli

Don't hand me your gross credit card machine through the window that everybody has touched asking for a tip it's drive-thru your job is to make the sandwich. On top of that the cashier dropped the machine and it Hit my car on the way down. A little erked

L D

whole staff braindead

Rob Despres

One if the nicer subways.

John Sredersas

New sandwiches are really good

Mary Keeler

Great food good price

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