Matt's Lake Street Grill & Pizzeria

Excellent experience eating here, will come again.

Atmosphere: 5

Food: 4

Service: 5

Great service and food 👌

Atmosphere: 5

Food: 5

Service: 5

Always good food and service.

Atmosphere: 5

Food: 5

Service: 5

Best pizza in town

Atmosphere: 5

Food: 5

Service: 5

Best pizza in town but a little thick and doughy, sauce cheese and toppings awesome

Atmosphere: 4

Food: 4

Service: 4

It truly pains me to write this, especially since this has been my go-to spot for the last 4 years that I’ve lived in Roscommon, but after the past few visits I feel I must do my due diligence and share my frustrations.

The last few times I’ve ordered from Matt’s, (via the Local by Toast app) it almost always tells me a half hour before my food will be ready. I could almost always set my watch to it, shown up, and low and behold my food is ready. And the last few times it’s taken far longer than what the app has estimated.

For clarity, it’s in no way lost on me that the summer months are always busier. Please keep in mind I’ve been ordering from here for 4 years, so I’ve gotten used to the ebb and flow of how this establishment operates.

But tonight was disappointing to say the least. I ordered my food prior to leaving work and couldn’t help but notice it was a 40 minute wait this time. No worries, I think to myself. Plenty of time to coordinate my plans. So I show promptly 40 minutes later and am not only not greeted, but I wasn’t even acknowledged until I approached the front desk (minutes later) to ask if my order was ready.

I gave them my name, after which the young lady kindly went into the back to check on my order. She then emerged a couple of minutes later… and never acknowledged me again. Taken aback by this, minutes later I ask another server if she could check on my order and let me know how long it will be. (At this point it’s past 6 o’clock and my order was supposed to be ready by 5:40 according to the app). The 2nd server promptly disappears into the back to check on my order, reappears a couple of minutes later, and also doesn’t even acknowledge me.

For context, I will confidently say I was in no way rude nor short with anyone on staff. Not from the minute I walked in, to the point when my food was finally handed to me, as I’m sure the camera footage can attest to.

When I got the food home, I was also disappointed to find the pizza was over cooked, which I’ll say has never been an issue. I don’t know if there’s new staff, cooks, etc. or what the issue may be. But what disappoints me is that now I’ll be second-guessing ordering from Matt’s due to the last few experiences I’ve had.

Food: 3

Service: 1

I can’t figure this place out you’ll order a pizza or breakfast pizza and it’s loaded and you know you got your value and then you’ll order a Italian sub and you feel like you got ripped off…

Atmosphere: 3

Food: 2

Service: 3

Excellent breakfast.

Atmosphere: 5

Food: 5

Service: 5

I love Matt’s. The food is excellent and the servers are attentive and friendly. I am a regular for breakfasts. But any time of day you can get a great meal there.

Atmosphere: 5

Food: 5

Service: 5

Ma and the kids stopped in on way to Roscommon Zoo. Good food, nice friendly folks. Definitely recommended

Atmosphere: 5

Food: 5

Service: 5

If I could leave 0 stars for the service I would.. One of the worst customer service i’ve had to endure. Nobody welcomed us in, no welcome or goodbye. Very few words said to us by our waitress and the hostess there. Our waitress was rude and not consistent and mostly staff gave dirty looks when asked for something. NEVER will come here again.

Atmosphere: 1

Food: 2

Service: 1

Great breakfast

Atmosphere: 5

Food: 5

Service: 5

burnt my food

Atmosphere: 5

Food: 2

Service: 5

Garlic bites are the best. Tried the hot honey pizza for the 1st time...delicious.

Atmosphere: 5

Food: 5

Service: 5

First time here as we're from out of town. Wonderful service and food, such a great spot! We'll be back next time we're in town!

Atmosphere: 5

Food: 5

Service: 5