Ordered on the app. Picked up. Ready no problem! Deal! Loved the deal!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook 'N Ladder Sub
de davis
I got a hook and ladder medium sub and I found a seed in my seedless olives and when I brought the seed back up to them they accused me of lying and threatened to call the police on me after ASHLEY the manager got loud with me. Bad service I wouldn’t go back for free.
Atmosphere: 1
Service: 1
Amanda Smith
They do something really weird with their hours. They continually put up that they close at 9 pm but they don't, they close at 8. Last year I dealt with them being really snippy and rude when I showed up at 8 to pick up my food because they claimed they close at 8 and the only reason it says 9 online is because even though they keep attempting to change it with Google Google won't change it. So I of course apologized and even put in an hours change request for them with Google and it changed to 8 instead of 9 to reflect what the employees say are the actual hours.But after about a month I noticed it had changed back to 9 online. I called and spoke to an employee who said no they close at 8. I was a bit annoyed but forgot about it until I checked their location again today and noticed it said closing at 9 still. I like Firehouse (even though they don't have fries like at Penn Station they are still good - their hours just suck) so I called and waited to speak to an employee who once again said they close at 8. Why do they keep changing their online hours to be inaccurate?
Atmosphere: 3
Food: 3
Service: 3
Mina Moore
Placed my order Online, Thursday Feb,29 at 7:18pm. I was having difficulty with the system. We were unable to select our bread type, which we were trying to select gluten-free for one of the subs. Also, somehow the system added two of the same subs when they were supposed to be different (We had an order of 3 subs total) I noticed the mistake upon looking at my receipt, as I store all of my receipt my phone. I called the location immediately after the order was placed to let them know what happened. They placed a young lady on the phone who said she was the manager.I explained the situation to her. Her response was that the subs were already made. Really? It was literally within 2 minutes in which I called the store and that they have nothing to do with the online system, and if I wanted the correct sub, I would have to pay for another one. Mind you, the subs were made with white bread. I have a sensitivity to gluten. I asked for the managers name, which she did not provide. She said that she didn't understand why she should give me her name. I said because I'm a customer with a complaint. Her response was that I was busy making orders and hung up.Fast forward my son picking the order up bringing home...I'm beyond disappointed even though I can't even eat because of the bread. The sandwiches are dry with little sauce on the parmesean, barely any mayo on the cheese steak. What a disappointment ? My son really wanted Jersey Mike's. I should have listened to him. I will be calling Corporate first thing in the morning.I love firehouse, and this was by far the worst experience I've ever had.
Service: 1
Tim Hader
Best food and great hospitality!!!! 10/10 would eat here again
Lauren
Always fast and good ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook 'N Ladder Sub
Scott Riney
So this Firehouse Subs told me that they're not allowed to do fundraisers and corporate will not allow that well I just got off the phone with corporate and they said no stores are encouraged to do fundraisers and to give back to the community I asked the owner of this location if he could do something for the band program at Roseville Middle School and he told me no that he has plenty of customers and plenty of business and does not need to give back so why are we supporting a business that does not support the community I will not be going back to this location after tonight I will take my business to Hall Road and Hayes if I want to eat Firehouse again
Angel P
I went into firehouse subs today and was accused of cutting the line just because the person who wasn’t working the register didn’t hear the couple in front of me say we could get in front of them. She took it upon herself to ask them if they were ready because she didn’t want to take our order if they were ready to order. I told her that they told us to get in front of them and she proceeded to say that she “didn’t hear them”. I’m really confused on why she needed to hear them when she wasn’t the one at the register. It made for an extremely uncomfortable situation and I won’t be going back and I’ll be telling my friends and family not to go to that location. You can’t just assume someone would jump in front of people just because.
Atmosphere: 1
Food: 1
Service: 1
David Myers
I had the hook and ladder turkey sandwich. It was ordinary.
Food: 4
Recommended dishes: Hook 'N Ladder Sub
Luffy Joyboy
These subs are next level, just don't get them on white bread(in my opinion) EPIC. I don't eat raw onions or tomatoes (, not all of the tomatoes only because I knew they were there after eating so much lol) but I ate them because the food was so good.
Terry runs an amazing shop.
Emily on Sunday was a phenomenal representation. 5 stars
This is a great sub restaurant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook and ladder and N.Y Steamer
Fast Toys
Sure, could you please provide some details about your experience at Firehouse Subs Roseville? Things like the quality of the food, service, ambiance, and any specific highlights or areas of improvement would be helpful.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Hook 'N Ladder Sub
Dale Lightfoot
There service was great a very good atmosphere when you go into their sub shop and their subs are
Atmosphere: 5
Food: 5
Service: 5
Tobey Rhodeo
I was okay, I just wanted to try it to see what they had and what there subs were like not something that I would get all the time. So that was just a one time try it and that's it. Will I go back mabe but no time soon only because it's not on my favorites list.Vegetarian options: Not many optionsParking: Small space parking lot limited parking spaces
Atmosphere: 4
Food: 4
Service: 4
Kenneth Sandford
They are rude plus they false advertise, first of all t mobile Tuesday’s said on their site free hook and ladder but when you get there it’s not even honoring it tell you one thing on app until you get there will not be going back to this one.
Ordered on the app. Picked up. Ready no problem! Deal! Loved the deal!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook 'N Ladder Sub
I got a hook and ladder medium sub and I found a seed in my seedless olives and when I brought the seed back up to them they accused me of lying and threatened to call the police on me after ASHLEY the manager got loud with me. Bad service I wouldn’t go back for free.
Atmosphere: 1
Service: 1
They do something really weird with their hours. They continually put up that they close at 9 pm but they don't, they close at 8. Last year I dealt with them being really snippy and rude when I showed up at 8 to pick up my food because they claimed they close at 8 and the only reason it says 9 online is because even though they keep attempting to change it with Google Google won't change it. So I of course apologized and even put in an hours change request for them with Google and it changed to 8 instead of 9 to reflect what the employees say are the actual hours.But after about a month I noticed it had changed back to 9 online. I called and spoke to an employee who said no they close at 8. I was a bit annoyed but forgot about it until I checked their location again today and noticed it said closing at 9 still. I like Firehouse (even though they don't have fries like at Penn Station they are still good - their hours just suck) so I called and waited to speak to an employee who once again said they close at 8. Why do they keep changing their online hours to be inaccurate?
Atmosphere: 3
Food: 3
Service: 3
Placed my order Online, Thursday Feb,29 at 7:18pm. I was having difficulty with the system. We were unable to select our bread type, which we were trying to select gluten-free for one of the subs. Also, somehow the system added two of the same subs when they were supposed to be different (We had an order of 3 subs total) I noticed the mistake upon looking at my receipt, as I store all of my receipt my phone. I called the location immediately after the order was placed to let them know what happened. They placed a young lady on the phone who said she was the manager.I explained the situation to her. Her response was that the subs were already made. Really? It was literally within 2 minutes in which I called the store and that they have nothing to do with the online system, and if I wanted the correct sub, I would have to pay for another one. Mind you, the subs were made with white bread. I have a sensitivity to gluten. I asked for the managers name, which she did not provide. She said that she didn't understand why she should give me her name. I said because I'm a customer with a complaint. Her response was that I was busy making orders and hung up.Fast forward my son picking the order up bringing home...I'm beyond disappointed even though I can't even eat because of the bread. The sandwiches are dry with little sauce on the parmesean, barely any mayo on the cheese steak. What a disappointment ? My son really wanted Jersey Mike's. I should have listened to him. I will be calling Corporate first thing in the morning.I love firehouse, and this was by far the worst experience I've ever had.
Service: 1
Best food and great hospitality!!!! 10/10 would eat here again
Always fast and good ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook 'N Ladder Sub
So this Firehouse Subs told me that they're not allowed to do fundraisers and corporate will not allow that well I just got off the phone with corporate and they said no stores are encouraged to do fundraisers and to give back to the community I asked the owner of this location if he could do something for the band program at Roseville Middle School and he told me no that he has plenty of customers and plenty of business and does not need to give back so why are we supporting a business that does not support the community I will not be going back to this location after tonight I will take my business to Hall Road and Hayes if I want to eat Firehouse again
I went into firehouse subs today and was accused of cutting the line just because the person who wasn’t working the register didn’t hear the couple in front of me say we could get in front of them. She took it upon herself to ask them if they were ready because she didn’t want to take our order if they were ready to order. I told her that they told us to get in front of them and she proceeded to say that she “didn’t hear them”. I’m really confused on why she needed to hear them when she wasn’t the one at the register. It made for an extremely uncomfortable situation and I won’t be going back and I’ll be telling my friends and family not to go to that location. You can’t just assume someone would jump in front of people just because.
Atmosphere: 1
Food: 1
Service: 1
I had the hook and ladder turkey sandwich. It was ordinary.
Food: 4
Recommended dishes: Hook 'N Ladder Sub
These subs are next level, just don't get them on white bread(in my opinion) EPIC. I don't eat raw onions or tomatoes (, not all of the tomatoes only because I knew they were there after eating so much lol) but I ate them because the food was so good.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Terry runs an amazing shop. Emily on Sunday was a phenomenal representation. 5 stars This is a great sub restaurant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook and ladder and N.Y Steamer
Sure, could you please provide some details about your experience at Firehouse Subs Roseville? Things like the quality of the food, service, ambiance, and any specific highlights or areas of improvement would be helpful.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Hook 'N Ladder Sub
There service was great a very good atmosphere when you go into their sub shop and their subs are
Atmosphere: 5
Food: 5
Service: 5
I was okay, I just wanted to try it to see what they had and what there subs were like not something that I would get all the time. So that was just a one time try it and that's it. Will I go back mabe but no time soon only because it's not on my favorites list.Vegetarian options: Not many optionsParking: Small space parking lot limited parking spaces
Atmosphere: 4
Food: 4
Service: 4
They are rude plus they false advertise, first of all t mobile Tuesday’s said on their site free hook and ladder but when you get there it’s not even honoring it tell you one thing on app until you get there will not be going back to this one.
Atmosphere: 1
Food: 3
Service: 1