Good variety and selection of cakes, doughnuts and breads today
Racheal Roberts
I ordered a cake and 60 cupcakes in person with the bakery manager 1.5 weeks in advance. I went to pick up the order and it was never completed. I was told by the store manager that she confirmed with the bakery manager that someone would be in at 7am the next day to complete my order. I called at 9 when the bakery opened to see if it was being done and I was told no one came in and they don’t have a cake decorator today so my order can’t be completed today. I would give this zero stars if I could. Terrible customer service! Now I have nothing for my child’s birthday party today.
Victoria G.
Won't be returning came 2 days in a row before 4pm and deli closed both days made sure to call before I came and they said deli closed at 7 so I wonder why they are closed at 4 I ask for manager and they get all scared and don't bring me a manager so I leave will never come back
Clifton M.
I was followed around this store by a private security guard. I guess he assumed that I was going to steal something out of the store. I told the store manager about it. She was in total denial about it. I was so ticked off by this that I called Kroger's customer service number regarding this store. To complain about how I was unfairly treated.
Jay H.
I am a very simple person. I shop like everyone else. But as soon as I lose a receipt than that's when all hell breaks lose. I tried to return two items that came up to about $14-$15, but I told the woman I lost my receipt even though I was going to shop anyways. She gave me a nasty look and pretty much made up rules to where I couldn't return my items. I understand me not having the receipt but for the nasty looks and remarks I felt profiled and less than. She returned a fellow patrons items without a receipt with no problem (who was a white woman) who came with me just to make sure. I felt racially profiled and Michelle and Heather made me feel super uncomfortable
Alisha Ann
Not this location! They need to clean and Remodel badly! They also need more employees who care about the customers enough to help them.
Lulu B.
If y'all don't like the damn store don't shop. Coming from an employee we are doing the best we can with short staff and the very few people that we do have. If y'all don't like the long lines or how things are ran, then shop somewhere else or apply for a job here. We are doing what we can with who we got as employees. This Kroger all around together is like a family. We work with each other and do what we can to provide you the customers. We work hard and long exhausting hours to just serve you the public, so bare with us when we're short staffed or when the service desk is closed we're doing what we can. Don't like it apply for a job to help the short staffed or shop elsewhere tired of you lazy a** people not wanting yo work but yet feel "entitled" to complain and be a "Karen". Be grateful that we're here to serve you the public or shop elsewhere. Thank you for coming to my review! I love this store, the employees are amazing and everyone is just so nice! Love this Kroger!
Kassandra Renee
I always receive great service from this location but yesterday they made my day. After a horrible mishap with Meijer bakery for my son's birthday party I in a last ditch effort called this Kroger and asked if they had any lime green cupcakes and explained that or if they could frost some for me. Cindy (or Cydney I know I asked and my brain is just mush) at the bakery was so sweet and told me she could have them done for me in an hour. She absolutely 100% did not have to go out of her way to frost 48 cupcakes for me last second. I appreciate that so much. You made my little man's day!
Shawne Simone
they are so most amazing people and the cleanest store
Didn't know Kroger turned into a Ger store. I was in search of some spicy snacks after eating some sushi or at least something interesting or tantalizing to snack on after rolls. The desert section is pudding. They have a decent flower assortment and produce, but a half section aisle of chips and snacks. They didn't have the flamin hot cheese puffs I was craving after a cream filled sushi night.
Danielle Clowney Pincheck
Lines down the isle ways.. Many lanes closed.. Slow service..
David H.
Big store well stocked but an absolute b#@# at the self checkout lane. While waiting for her to finish helping a customer, she screams at me then at another customer that"she's only one person and I have to be patient". Made the mistake of buying a bottle of wine. Nobody said a word..obviously it's busy, 2 days before Christmas. And it's obvious that both myself and the other guy are wayyyyy over the legal age of 21. Yet got an attitude cuz I didn't have my i.d. out. Heard her ragging at the other guy ,too for the same offense. I work at a bar, if i told a customer that, I would be out on my but. And did I mention she had a Jesus head band on? A hippocrit to boot.
Dave W.
To say the check our ladies I went to, to inquire about cigars were acting rude to me is a very weak way to describe how badly I was treated... First off I go to the tobacco counter just to be told by the cashier and even the customer in front of me that she was closed (and that man, who was last to be politely waited on by her, goes jeering that he wanted a star for that) but I told her I was interested in seeing and pricing the cigars back there and I'd have one if her fellow workers help me, seeing as how she couldn't... Of which I step over to the self check out to find the lady there was just as antsy and impatient with me as there were no other customers to wait on, and the machines weren't busy, but she had a hard time locating what I was trying to point her way to even screaming at me as I merely wanted to quickly point out the cigar I was interested in while maintaining my social distance... In short, I hope my future visits to this store, as I have made many, not to mention actual PURCHASES that I have made in the past, will go more smoothly! -- Dave
Taylor S.
The Walmart of all Krogers. Seriously. Avoid. We placed a pickup order yesterday around noon (almost 9 months pregnant with a cold in the middle of COVID and no food in the house, so no I couldn't have just gone in myself, otherwise I definitely would have!) and received a pickup time of 6:00 P.M. Around 5:45 as we were getting ready to leave I got a call from the store saying that they were understaffed and hadn't even started our order, so I would have to wait until tomorrow. It was a little annoying that they waited so late to let us know but I just said thank you and brushed it off. No big deal. The next day rolls around and I gave them some extra time in case they were understaffed again. Checked the app for a substitution alert and saw nothing, so that was good. Around 2:30 I let them know I was on my way and headed over. When I got there I found that a small part of the parking lot was absolutely packed because apparently they were having the lines on the other end of the parking lot redone and had that entire section completely blocked off. At the other end of it was the pickup area. Since it was inaccessible and there were no signs, I parked and called the store. The woman who picked up the phone let me know that I had to do a turnaround to get out onto gratiot again, go past 13, do another turnaround, and get onto 13 so that I could go in their back entrance and that the girl who called yesterday should have told me that. Again, annoying but no big deal. I did what I had to do and finally parked. When the girl came out with my items and I rolled my window down, I didn't get a "Hi how are you today?" I got "God Im so sick of going back and forth for this. Did you see your substitutions?" In a very irritated voice. Everyone has bad days at work of course, and as I had been told yesterday they were understaffed. But I personally could not imagine saying this to a customer myself. Taken aback I told her that no, I had not. They were not sent to me. She proceeded to hand me a page and a half long list of substitutions that made absolutely no sense. Instead of tamales they gave me a can of chili, instead of french bread pizzas I got a bag of mozzarella cheese. Instead of sour cream I got cream cheese (a second one, as I had ordered one already). I mean come on now. They also were completely out of basic things of which there were multiple brands and didn't substitute, like honey wheat bread, diced tomatoes, tomato paste, and shredded carrots. I told her what substitutions would not work and she sighed and took them out. I left and went home, and when I unloaded what I DID get I found 3 bruised bananas all separate in different bags, tomatoes with spots so soft my finger went through them, and cracked eggs. Yeah. Not happy.
Good variety and selection of cakes, doughnuts and breads today
I ordered a cake and 60 cupcakes in person with the bakery manager 1.5 weeks in advance. I went to pick up the order and it was never completed. I was told by the store manager that she confirmed with the bakery manager that someone would be in at 7am the next day to complete my order. I called at 9 when the bakery opened to see if it was being done and I was told no one came in and they don’t have a cake decorator today so my order can’t be completed today. I would give this zero stars if I could. Terrible customer service! Now I have nothing for my child’s birthday party today.
Won't be returning came 2 days in a row before 4pm and deli closed both days made sure to call before I came and they said deli closed at 7 so I wonder why they are closed at 4 I ask for manager and they get all scared and don't bring me a manager so I leave will never come back
I was followed around this store by a private security guard. I guess he assumed that I was going to steal something out of the store. I told the store manager about it. She was in total denial about it. I was so ticked off by this that I called Kroger's customer service number regarding this store. To complain about how I was unfairly treated.
I am a very simple person. I shop like everyone else. But as soon as I lose a receipt than that's when all hell breaks lose. I tried to return two items that came up to about $14-$15, but I told the woman I lost my receipt even though I was going to shop anyways. She gave me a nasty look and pretty much made up rules to where I couldn't return my items. I understand me not having the receipt but for the nasty looks and remarks I felt profiled and less than. She returned a fellow patrons items without a receipt with no problem (who was a white woman) who came with me just to make sure. I felt racially profiled and Michelle and Heather made me feel super uncomfortable
Not this location! They need to clean and Remodel badly! They also need more employees who care about the customers enough to help them.
If y'all don't like the damn store don't shop. Coming from an employee we are doing the best we can with short staff and the very few people that we do have. If y'all don't like the long lines or how things are ran, then shop somewhere else or apply for a job here. We are doing what we can with who we got as employees. This Kroger all around together is like a family. We work with each other and do what we can to provide you the customers. We work hard and long exhausting hours to just serve you the public, so bare with us when we're short staffed or when the service desk is closed we're doing what we can. Don't like it apply for a job to help the short staffed or shop elsewhere tired of you lazy a** people not wanting yo work but yet feel "entitled" to complain and be a "Karen". Be grateful that we're here to serve you the public or shop elsewhere. Thank you for coming to my review! I love this store, the employees are amazing and everyone is just so nice! Love this Kroger!
I always receive great service from this location but yesterday they made my day. After a horrible mishap with Meijer bakery for my son's birthday party I in a last ditch effort called this Kroger and asked if they had any lime green cupcakes and explained that or if they could frost some for me. Cindy (or Cydney I know I asked and my brain is just mush) at the bakery was so sweet and told me she could have them done for me in an hour. She absolutely 100% did not have to go out of her way to frost 48 cupcakes for me last second. I appreciate that so much. You made my little man's day!
they are so most amazing people and the cleanest store
great shopping groceries
Restaurantji Recommends
Didn't know Kroger turned into a Ger store. I was in search of some spicy snacks after eating some sushi or at least something interesting or tantalizing to snack on after rolls. The desert section is pudding. They have a decent flower assortment and produce, but a half section aisle of chips and snacks. They didn't have the flamin hot cheese puffs I was craving after a cream filled sushi night.
Lines down the isle ways.. Many lanes closed.. Slow service..
Big store well stocked but an absolute b#@# at the self checkout lane. While waiting for her to finish helping a customer, she screams at me then at another customer that"she's only one person and I have to be patient". Made the mistake of buying a bottle of wine. Nobody said a word..obviously it's busy, 2 days before Christmas. And it's obvious that both myself and the other guy are wayyyyy over the legal age of 21. Yet got an attitude cuz I didn't have my i.d. out. Heard her ragging at the other guy ,too for the same offense. I work at a bar, if i told a customer that, I would be out on my but. And did I mention she had a Jesus head band on? A hippocrit to boot.
To say the check our ladies I went to, to inquire about cigars were acting rude to me is a very weak way to describe how badly I was treated... First off I go to the tobacco counter just to be told by the cashier and even the customer in front of me that she was closed (and that man, who was last to be politely waited on by her, goes jeering that he wanted a star for that) but I told her I was interested in seeing and pricing the cigars back there and I'd have one if her fellow workers help me, seeing as how she couldn't... Of which I step over to the self check out to find the lady there was just as antsy and impatient with me as there were no other customers to wait on, and the machines weren't busy, but she had a hard time locating what I was trying to point her way to even screaming at me as I merely wanted to quickly point out the cigar I was interested in while maintaining my social distance... In short, I hope my future visits to this store, as I have made many, not to mention actual PURCHASES that I have made in the past, will go more smoothly! -- Dave
The Walmart of all Krogers. Seriously. Avoid. We placed a pickup order yesterday around noon (almost 9 months pregnant with a cold in the middle of COVID and no food in the house, so no I couldn't have just gone in myself, otherwise I definitely would have!) and received a pickup time of 6:00 P.M. Around 5:45 as we were getting ready to leave I got a call from the store saying that they were understaffed and hadn't even started our order, so I would have to wait until tomorrow. It was a little annoying that they waited so late to let us know but I just said thank you and brushed it off. No big deal. The next day rolls around and I gave them some extra time in case they were understaffed again. Checked the app for a substitution alert and saw nothing, so that was good. Around 2:30 I let them know I was on my way and headed over. When I got there I found that a small part of the parking lot was absolutely packed because apparently they were having the lines on the other end of the parking lot redone and had that entire section completely blocked off. At the other end of it was the pickup area. Since it was inaccessible and there were no signs, I parked and called the store. The woman who picked up the phone let me know that I had to do a turnaround to get out onto gratiot again, go past 13, do another turnaround, and get onto 13 so that I could go in their back entrance and that the girl who called yesterday should have told me that. Again, annoying but no big deal. I did what I had to do and finally parked. When the girl came out with my items and I rolled my window down, I didn't get a "Hi how are you today?" I got "God Im so sick of going back and forth for this. Did you see your substitutions?" In a very irritated voice. Everyone has bad days at work of course, and as I had been told yesterday they were understaffed. But I personally could not imagine saying this to a customer myself. Taken aback I told her that no, I had not. They were not sent to me. She proceeded to hand me a page and a half long list of substitutions that made absolutely no sense. Instead of tamales they gave me a can of chili, instead of french bread pizzas I got a bag of mozzarella cheese. Instead of sour cream I got cream cheese (a second one, as I had ordered one already). I mean come on now. They also were completely out of basic things of which there were multiple brands and didn't substitute, like honey wheat bread, diced tomatoes, tomato paste, and shredded carrots. I told her what substitutions would not work and she sighed and took them out. I left and went home, and when I unloaded what I DID get I found 3 bruised bananas all separate in different bags, tomatoes with spots so soft my finger went through them, and cracked eggs. Yeah. Not happy.