Policy or not... telling a 13 year old girl she cannot use the restroom without a purchase is horrible. Sunday evening and the place is empty. I doubt I'll ever visit another Starbucks because of this.
Kaylah Simmons
Went here yesterday and ordered a sausage egg cheese sandwich it was undercooked and I had a bad experience. 🤢🥚🍳 I dont feel so well. 🤢
Atmosphere: 5
Food: 2
Service: 5
Glassiqé by Alice \u0026 Co.
Rude customer service as always
MC
Great experience at 6:30am. I ordered 3 red cups and he was just as excited as I was to get them. The man at window was happy, positive, and great at his job. You made my day! I thanked him for starting my day off right. 5 stars to Starbucks location for hiring positivity. Customers need that more than ever.
Atmosphere: 5
Food: 5
Service: 5
Kiah Hurd (LadyVitK)
I was in the drive thru for 35min. With only 6 cars in the drive thru. I only ordered a iced mocha latte. Tell me why it tastes like Carmel? I don't have time to go back, not to mention I am late for work. I don't come here often, now I remember why.
Atmosphere: 1
Food: 1
Service: 1
Shelly L
COLD NASTY DRINK FLIES IN DRINK FLIES ON PASTRIES STAY AWAY DO NOT GET NO FOOD NOR DRINKS FROM THIS LOCATION
Cayla Cook
I wasn’t even going to complain till the barista at the window was rude as hell after explaining my drink had been incorrectly made last time I was here and I just wanted it right this time , this is the worst starbucks around truly I wish I didn’t have to drive so much further for better service :(
Food: 5
Service: 1
Alicia seigneurie
I visited the Starbucks at 12 Mile and Gratiot and was really disappointed with the service. I waited about 10 minutes in the drive through with only four cars ahead of me. When I finally got to the window the first thing I was asked was if I wanted to leave a tip. I have worked in the service industry my entire life and I live off tips, making five dollars an hour or less plus gratuity. I understand what it means to earn tips, but when someone is already making twelve to fifteen dollars an hour to work a drive through I do not think it is appropriate to ask customers to tip, especially before they even receive their food or drinks. It is not only rude, it just feels silly. After paying I had to wait another five minutes before someone even came back to the window only to ask me what I had ordered because they forgot. When I finally received my order I did not get any napkins and there was no apology for the long wait or the mix up. Between the 15 minute wait, the forgotten order, and the lack of basic items like napkins this location really missed the mark. Definitely not the kind of service that makes me want to leave a tip before I even know how the experience will be. I think I’ll drive-through need to reconsider asking for tips Altogether or if possible at minimumbefore customers receive their food.
Atmosphere: 1
Food: 5
Service: 1
Alex Thaens
Came in on a Sunday morning around 10:00. Lobby wasn't packed but seemed a decent drive through line. I walked in placed order and waited. No one was calling out names or orders just setting them down, I wasn't asked for a name for the order either. I got my coffee in about 5 mins which was fine but I continued to wait for my sandwich for another 10-15 mins. Someone asked what I was waiting for and I told them and they said it wasn't up yet then someone else about 5 mins later asked and couldn't find the order in the system, it was never made. Finally that lady got me my sandwich and I left, once home I realized it was not the sandwich I ordered, pesto and egg with mozzarella. The sandwich had no egg, and added spinach and tomato... Speak up and call out orders
Great place
Atmosphere: 5
Food: 5
Service: 5
Policy or not... telling a 13 year old girl she cannot use the restroom without a purchase is horrible. Sunday evening and the place is empty. I doubt I'll ever visit another Starbucks because of this.
Went here yesterday and ordered a sausage egg cheese sandwich it was undercooked and I had a bad experience. 🤢🥚🍳 I dont feel so well. 🤢
Atmosphere: 5
Food: 2
Service: 5
Rude customer service as always
Great experience at 6:30am. I ordered 3 red cups and he was just as excited as I was to get them. The man at window was happy, positive, and great at his job. You made my day! I thanked him for starting my day off right. 5 stars to Starbucks location for hiring positivity. Customers need that more than ever.
Atmosphere: 5
Food: 5
Service: 5
I was in the drive thru for 35min. With only 6 cars in the drive thru. I only ordered a iced mocha latte. Tell me why it tastes like Carmel? I don't have time to go back, not to mention I am late for work. I don't come here often, now I remember why.
Atmosphere: 1
Food: 1
Service: 1
COLD NASTY DRINK FLIES IN DRINK FLIES ON PASTRIES STAY AWAY DO NOT GET NO FOOD NOR DRINKS FROM THIS LOCATION
I wasn’t even going to complain till the barista at the window was rude as hell after explaining my drink had been incorrectly made last time I was here and I just wanted it right this time , this is the worst starbucks around truly I wish I didn’t have to drive so much further for better service :(
Food: 5
Service: 1
I visited the Starbucks at 12 Mile and Gratiot and was really disappointed with the service. I waited about 10 minutes in the drive through with only four cars ahead of me. When I finally got to the window the first thing I was asked was if I wanted to leave a tip. I have worked in the service industry my entire life and I live off tips, making five dollars an hour or less plus gratuity. I understand what it means to earn tips, but when someone is already making twelve to fifteen dollars an hour to work a drive through I do not think it is appropriate to ask customers to tip, especially before they even receive their food or drinks. It is not only rude, it just feels silly.
After paying I had to wait another five minutes before someone even came back to the window only to ask me what I had ordered because they forgot. When I finally received my order I did not get any napkins and there was no apology for the long wait or the mix up.
Between the 15 minute wait, the forgotten order, and the lack of basic items like napkins this location really missed the mark. Definitely not the kind of service that makes me want to leave a tip before I even know how the experience will be. I think I’ll drive-through need to reconsider asking for tips Altogether or if possible at minimumbefore customers receive their food.
Atmosphere: 1
Food: 5
Service: 1
Came in on a Sunday morning around 10:00. Lobby wasn't packed but seemed a decent drive through line. I walked in placed order and waited. No one was calling out names or orders just setting them down, I wasn't asked for a name for the order either. I got my coffee in about 5 mins which was fine but I continued to wait for my sandwich for another 10-15 mins. Someone asked what I was waiting for and I told them and they said it wasn't up yet then someone else about 5 mins later asked and couldn't find the order in the system, it was never made. Finally that lady got me my sandwich and I left, once home I realized it was not the sandwich I ordered, pesto and egg with mozzarella. The sandwich had no egg, and added spinach and tomato... Speak up and call out orders
Atmosphere: 4
Food: 3
Service: 2
Restaurantji Recommends
Love Starbucks. Love coffee
Service: 5
All the workers deserve a raise. My coffee or drinks always come out delicious and also the food is always warm and perfect. 💕
Atmosphere: 5
Food: 5
Service: 5
Never disappointed here my drink is always the same and never taste different. The staff is on top of there game and very polite.
Atmosphere: 5
Food: 5
Service: 5
Sam is THE BEST. Don’t put anyone else on the window cashier. Only Sam. Friendliest, most fun, most professional.
Atmosphere: 5
Service: 5
I love Starbucks
Atmosphere: 5
Food: 5
Service: 5
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