This evening I was excited to go to Olga's for date night in a different location then my regular Olgas. I am very unhappy all the way around with the Royal Oak location. I walk in, to someone at the register on her cell phone not acknowledging im standing right in front of her while she continues texting and laughing on her phone. I say excuse me, do we seat ourselves. She informs me I need to place my order there at the counter before I find my seat. I ask for a menu. She didnt know where one was, rolled her eyes, then tossed one to me across the counter. I place my order and ask why it costs more then my usual Olgas. She doesnt know & someone else steps in and finishes taking my credit card. On the credit card machine it asks for a tip. I state to the woman why do I give a tip before I get my food, I dont know how well the waitress will be. Id like to leave it at the end (she has no answer) so I leave the tip. She then hands me the receipt and sits us at a table. I realize she has charged me for 2 olgas instead of one, the reason I thought the final price was high is now realized. I take it to the counter she explains its my fault for asking for an Olga and make it larger. She charged me for one of each initially. Smh! So, I get that taken care of and my dates entire order came out 5 minutes before mine. When mine arrives, I ordered the snacker..the fries are extremely hard and ice cold and the chicken was wrongly seasoned. I take the plate to the counter and as im walking the girl smirks. I explain my fries are cold and im unhappy. I asked for a refund. I said my date has finished eating by this time, and I dont want to eat. She didnt give me a refund. Said she could offer me hot fries. I stated that doesnt justify bringing me cold fries when my date has already finished eating, my fries should have been fresh and hot from the start. She didnt give me a refund still. Brings the fries over finally and asks if there is anything she can do to make me enjoy my experience. I said no. You have already given me poor service from the time I walked in and now my food has arrived cold, not to mention, you just told me it was my fault for charging me for 2 of the same sandwiches when I ordered one. So no. I will never step foot in this restaurant location again as I had already explained I eat at Olgas in my local city a minimum of 2x a week. The Royal Oak location had the music blaring, hard to have a conversation, you place your order off a small black and white menu, tip before they even give you service and do not provide friendly, inviting, customer satisfaction. The food was ice cold. Horrible front staff at Royal Oak.
Atmosphere: 1
Food: 1
Service: 1
Ali Alogaili
Everything's sooo good about this restaurant food so delicious and staff was so nice and respectful thank you olga's on the way to the TOP keep good work up!!!
Atmosphere: 5
Food: 5
Service: 5
Gloria Arra
Quality food!!
Atmosphere: 5
Food: 5
Service: 5
Bryan Patton
Good food
T Gray
The food was great and the service was good. I will definitely visit again. The outdoor patio was a plus. The only thing is the outside outlets were not working. Possibly needed to be manually turned on. Overall great establishment.
MrLucidreem
The food was pretty good.
Atmosphere: 4
Food: 4
Service: 3
Mike O
The only thing I didn't care for was that you have to order everything at the counter first. I prefer the traditional way of having a waiter/waitress come up & check on you, then get a bill, & pay tip. Also, their AC was too cold. They eventually turned it off though. My friend got the chicken Olga, Mac & cheese, & fries. It was her first time there & she enjoyed it. I got the all you can eat soup, salad, & snackers which was very reasonably priced. Soup choices were white bean chili, broccoli cheddar, & peasant soup... all 3 were great. Food was hot & perfect. We will definitely be back again!
Atmosphere: 4
Food: 5
Service: 5
Justin Monroe
They have never gotten a single order right. Not a single one. For example I got a BBQ salad and this is what they gave me. Plain salad with ranch. I genuinely don’t know how a place can mess up every order. It’s wild.
1. How hard is it to read a receipt and match the receipt to the order? 2. The manager doesn’t even care to make things right. Team Schostak Family should do a complete overhaul of who works there. Hope they see this.
Atmosphere: 1
Food: 1
Service: 1
Kirk Hunter
We were there again today and again the service and food was fantastic! (can’t say enough good things about the nice people that work here)
Atmosphere: 5
Food: 5
Service: 5
Chris Ott
Lived in Royal oak for 12 years. Worst chicken shawarma sandwich I’ve ever had. So bad it wasn’t even worth telling the staff in the moment; just threw it in the trash and walked out. Chewy undercooked chicken, really disgraceful and dangerous
Clean restaurant. I went in for a carry out about 25 mins before close and received great fresh made to order requested food items.
Atmosphere: 5
Food: 5
Service: 5
Nick Nightmare
Been coming to this location since it opened. Always top-notch service, great food, and a reasonable price. To say nothing of Olgas being a homegrown success story.
What more could you want?
Mark Thomas
Been to several Olga's so I wasn't going to review this one. But it is so different from the rest I've been to it seems necessary. First, it's loud. Music is loud, all the other conversations add to it, plus sounds from the kitchen. Needs sound deadening materials now! I can only imagine the headaches the staff get daily. The layout is odd. You order at a short counter with the menu displayed on screens above, they give you a number, you fill your cup at the fountain dispenser, grab some napkins & utensils then you pick a seat. Sounds like those golden arches places, right? So far, yes, sadly. The staff is nicer, though. The food a higher quality. Menu is significantly shorter, though. There is outdoor seating, as well, on the north side.
Atmosphere: 1
Food: 4
Service: 4
Dawn Clemoens
The Peacan salad was super fresh and good. Also my Original Olga plus super cheese was scrumptious!
Food: 4
Service: 4
Janice Walsh
Unplanned stop but food was fresh and there is nothing as delicious as an Olga salad and sandwich.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: The Olga Salad, The Original Olga
This evening I was excited to go to Olga's for date night in a different location then my regular Olgas. I am very unhappy all the way around with the Royal Oak location. I walk in, to someone at the register on her cell phone not acknowledging im standing right in front of her while she continues texting and laughing on her phone. I say excuse me, do we seat ourselves. She informs me I need to place my order there at the counter before I find my seat. I ask for a menu. She didnt know where one was, rolled her eyes, then tossed one to me across the counter. I place my order and ask why it costs more then my usual Olgas. She doesnt know & someone else steps in and finishes taking my credit card. On the credit card machine it asks for a tip. I state to the woman why do I give a tip before I get my food, I dont know how well the waitress will be. Id like to leave it at the end (she has no answer) so I leave the tip. She then hands me the receipt and sits us at a table. I realize she has charged me for 2 olgas instead of one, the reason I thought the final price was high is now realized. I take it to the counter she explains its my fault for asking for an Olga and make it larger. She charged me for one of each initially. Smh! So, I get that taken care of and my dates entire order came out 5 minutes before mine. When mine arrives, I ordered the snacker..the fries are extremely hard and ice cold and the chicken was wrongly seasoned. I take the plate to the counter and as im walking the girl smirks. I explain my fries are cold and im unhappy. I asked for a refund. I said my date has finished eating by this time, and I dont want to eat. She didnt give me a refund. Said she could offer me hot fries. I stated that doesnt justify bringing me cold fries when my date has already finished eating, my fries should have been fresh and hot from the start. She didnt give me a refund still. Brings the fries over finally and asks if there is anything she can do to make me enjoy my experience. I said no. You have already given me poor service from the time I walked in and now my food has arrived cold, not to mention, you just told me it was my fault for charging me for 2 of the same sandwiches when I ordered one. So no. I will never step foot in this restaurant location again as I had already explained I eat at Olgas in my local city a minimum of 2x a week. The Royal Oak location had the music blaring, hard to have a conversation, you place your order off a small black and white menu, tip before they even give you service and do not provide friendly, inviting, customer satisfaction. The food was ice cold. Horrible front staff at Royal Oak.
Atmosphere: 1
Food: 1
Service: 1
Everything's sooo good about this restaurant food so delicious and staff was so nice and respectful thank you olga's on the way to the TOP keep good work up!!!
Atmosphere: 5
Food: 5
Service: 5
Quality food!!
Atmosphere: 5
Food: 5
Service: 5
Good food
The food was great and the service was good. I will definitely visit again. The outdoor patio was a plus. The only thing is the outside outlets were not working. Possibly needed to be manually turned on. Overall great establishment.
The food was pretty good.
Atmosphere: 4
Food: 4
Service: 3
The only thing I didn't care for was that you have to order everything at the counter first. I prefer the traditional way of having a waiter/waitress come up & check on you, then get a bill, & pay tip. Also, their AC was too cold. They eventually turned it off though. My friend got the chicken Olga, Mac & cheese, & fries. It was her first time there & she enjoyed it. I got the all you can eat soup, salad, & snackers which was very reasonably priced. Soup choices were white bean chili, broccoli cheddar, & peasant soup... all 3 were great. Food was hot & perfect. We will definitely be back again!
Atmosphere: 4
Food: 5
Service: 5
They have never gotten a single order right. Not a single one. For example I got a BBQ salad and this is what they gave me. Plain salad with ranch. I genuinely don’t know how a place can mess up every order. It’s wild.
1. How hard is it to read a receipt and match the receipt to the order? 2. The manager doesn’t even care to make things right. Team Schostak Family should do a complete overhaul of who works there. Hope they see this.
Atmosphere: 1
Food: 1
Service: 1
We were there again today and again the service and food was fantastic!
(can’t say enough good things about the nice people that work here)
Atmosphere: 5
Food: 5
Service: 5
Lived in Royal oak for 12 years. Worst chicken shawarma sandwich I’ve ever had. So bad it wasn’t even worth telling the staff in the moment; just threw it in the trash and walked out. Chewy undercooked chicken, really disgraceful and dangerous
Do NOT take the risk 8/12/25 1230pm
Restaurantji Recommends
Clean restaurant. I went in for a carry out about 25 mins before close and received great fresh made to order requested food items.
Atmosphere: 5
Food: 5
Service: 5
Been coming to this location since it opened. Always top-notch service, great food, and a reasonable price. To say nothing of Olgas being a homegrown success story.
What more could you want?
Been to several Olga's so I wasn't going to review this one. But it is so different from the rest I've been to it seems necessary.
First, it's loud. Music is loud, all the other conversations add to it, plus sounds from the kitchen. Needs sound deadening materials now! I can only imagine the headaches the staff get daily.
The layout is odd. You order at a short counter with the menu displayed on screens above, they give you a number, you fill your cup at the fountain dispenser, grab some napkins & utensils then you pick a seat. Sounds like those golden arches places, right? So far, yes, sadly.
The staff is nicer, though. The food a higher quality. Menu is significantly shorter, though.
There is outdoor seating, as well, on the north side.
Atmosphere: 1
Food: 4
Service: 4
The Peacan salad was super fresh and good. Also my Original Olga plus super cheese was scrumptious!
Food: 4
Service: 4
Unplanned stop but food was fresh and there is nothing as delicious as an Olga salad and sandwich.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: The Olga Salad, The Original Olga
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