Potbelly

31991 Woodward Ave, Royal Oak
(248) 549-9565

Recent Reviews

Sort by
Mike Kanan II

The service here is so bad. The girl in particular with the butterfly and 827 tattoos is so rude. Asking her for anything is met with total disdain. The staff seems miserable, her in particular. Definitely makes me not want to come back again

Hannah Flaugher

i checked the reviews before coming in because sometimes chains can be iffy and i wanted to see what people were saying about this location. the bad reviews here are all about the employees being rude but honestly everyone here was so laid back and chill and super nice while serving me.

so take these other reviews with a grain of salt because it’s usually negative people that take time to post negative reviews. 4 stars because service was great- food is mid, but i didn’t come in for 5-star food lol.

Yousef Hamo

So there are five employees sitting having a conversation and at the same time they tell us that they we need to place the order online and they cannot take any walk-in orders at the time there is not even one customer inside

Michael Paul Kanan II

Workers were super rude, in particular one young lady. She was super rude to my wife.

matt ebaugh

The girl working there is very rude, I didn’t finish saying what topping I wanted and she opened my sub back up and threw them back on it, the guy working was very nice and gave me a coupon but the way she handled it was uncalled for and she needs to be fired

Brooke Peyerk

Absolute horrible service. We walked in and up to the register and the lady was shaking her head and being very short with us while we were ordering, purposely showing she was annoyed.

They must’ve had a big order they were putting together but that is no excuse to treat your customers in a rude manner. We walked out and the guy at the front said bye in a rude way.

I am unbelievably shocked at the way were just treated!!!

Lilly Bowman

Literally the worst sub I've ever gotten from any sub shop lol. It's not even worth calling about to get a replacement because I don't want one. There's plenty of other places to get a sandwich, don't waste your money.

Mumu Sony

Bad Customer Service. 02/9/25 11:30 Am. The Lady is not friendly and too rude and attitude.

ViciouS InK

It was pretty good. I will be back. The chill they had was hearty and did not taste like canned beans.

I also want to add that they remade my good for me without me asking. My wife and I had a baby and I ordered the food and 4 hours later I went to get it. The remade it without my ask or hesitation. Strong leadership and a team that just knows how to take care of people. I had to add this part because that is the reason I made the review but the chill was so damn good I kinda did what I did above lol.

Josi Esker

Incredibly rude woman took my order. Rolled her eyes at me when I said good morning. When I asked a question about the type of sandwich I was purchasing, she responded with the most attitude I’ve ever seen in my life. I walked out before completing my order.

Service: 1

V A

Ordered via the app and to my suprise I arrive and there are no pickup orders in the cubbies. I tell the guy my name after not being greeted..so I sat down..the guy asked my name...then looked around and didn't say anything with a clueless look on his face 6 minutes go by and guess what it was on the counter cold! Even worse it was for my wife so not only was it a waste of a drive in snowy conditions but knowing your employees could care less is the big reason for the 1 star he knew it was cold when he gave it to me! And it's gonna say I picked it up at 7:30 not 7:23 when I got there. Check the camera he was ignoring the fact he forget my order til I sat there for something that the app said was to be done at 7:20... My wife gets take out the one in Bloomfield hills at lunch time which is really busy and she said in her 10 minute drive to her office they are always hot or at least warm...

Atmosphere: 1

Food: 1

Service: 1

Christine

The female cashier was incredibly RUDE!!

Service: 1

Ariana Griffin

the people who work here are amazing and always make you smile which is an added bonus to how amazing they always do with their sandwhiches.

Atmosphere: 5

Food: 5

Service: 5

Shelby Akers

Great sandwiches, delicious cookies, and friendly staff!

Atmosphere: 5

Food: 5

Service: 5

ken moses

This was the 2nd time I had lunch there, I had forgotten how cold it is 65° totally unacceptable, i went to my car and got my temperature gun , I'm a landlord that's why I happen to have one in my car.
A lot of people came from Verizon yesterday to eat because the Verizon towers were all down, and some ordered sat down, then left ..

Atmosphere: 1

Food: 3

Service: 4

Recommended dishes: Sandwich

Loading...