Just stood here for 10 minutes without being acknowledged. 3 people working and I was the only person in the store. The only person actually working was the girl with red hair. At one point she asked her co-worker “Kylie” for help dressing sandwiches and she told her no and continued to do nothing. I felt bad for her. Don’t waste your time here.
Anna Z
This used to be my favorite place for subs...I just got a chicken salad sub, with tons of brown wilted lettuce on it which turned me off, I threw most of it away. I don't mind the price hikes but come on with some quality food for the high cost.
Atmosphere: 2
Food: 2
Service: 2
Kurt Penrose
Perfection.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Nay B
Terrible management. Food and atmosphere are cool. They treat their employees like trash so I would expect it to show in the service and food.
Atmosphere: 4
Food: 3
Service: 3
Lady Victoria
The eggnog shake is delicious ? too bad it doesn't come in a larger size. My husband said the chicken pot pie soup was good as well.
Atmosphere: 5
Food: 4
Service: 4
H J
Extremely slow and the employees need in depth customer service classes. Won’t eat here.
Atmosphere: 1
Food: 1
Service: 1
Mark Thomas
Another "first time in".I truly appreciate the listing of calories along with the ingredients for the various items. Makes keeping track of the intake so much easier.Had a skinny (small) chicken Mediterranean toasted on multigrain bread. The bread has some actual flavor of its own - unlike Subway - and went well with the tasty bits ensconced within.The young women working were in a good mood and very friendly. Order placed quickly and delivered the same.The music, once it got turned on, was a bit loud. Probably due to the people working in a noisier spot.I like a good sandwich place and, at first taste, this seems like one I'll return to even if it is a chain.Dietary restrictions: Calories and ingredients are listedParking: It's a strip mall, there's plentyKid-friendliness: Plenty if choices for the wee ones.Wheelchair accessibility: Lots of room, floor is concrete, doors are wide.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Mediterranean
Riva Wright
I place catering orders often at this location. My deliveries are always extremely late. The person on the phone is always extremely rude and I am never offered any type of discount or anything for my orders just met with bad attitudes.
Service: 1
Shannan Pruett
Woodward location. Can not get an order right, no matter what. Staff was horrible..
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
Jalen Mitchell
I recently had an incredibly disappointing experience at the Potbelly Sandwich Works location near me. The customer service was abysmal, and the employees, particularly the girls working (with glasses and new balance brand shoes and other with black glasses), made me feel like a burden throughout my visit.It was my first time ever at Potbelly and instead of receiving assistance in navigating the menu, the staff seemed disinterested and simply pointed at the items, assuming I would magically understand their offerings. When I sought clarification on certain options, they responded with indifference, making me feel like I was bothering them.The most frustrating part was when I asked them to make my sandwich a certain way. Rather than accommodating my request, they carried out the task with visible annoyance, as if it was a tremendous inconvenience. Their lack of courtesy and basic customer service skills left me feeling unwelcome.To add insult to injury, when I decided to purchase an additional bag of chips, the employees acted as though I was disrupting their day. Their attitude suggested that my patronage was an inconvenience rather than an opportunity for them to provide a positive experience.In summary, my visit to this Potbelly Sandwich Works location was marred by terrible customer service, unhelpful and disinterested staff, and an overall lack of professionalism. I hope the management addresses these issues promptly to prevent other customers from enduring a similarly unpleasant experience.I am the executive chef at my place of work and if my staff were to ever make a customer feel how I just felt they would be reprimanded immediately without write up. The food was not terrible I can honestly say that but with the experience I just received I will never eat here again even if this location offered me free sandwiches for the rest of 2023
recently ordered a sandwich via Door dash, my order was accepted so there was no chance to cancel yet upon arriving they had decided to close early due to staffing shortages. I love potbelly but I would have loved getting my sandwich even more. I'm aware that this isn't all the workers faults but it is still odd to accept an order and then close up shop (when i arrived my order was ready)
Food: 5
Recommended dishes: Sandwich
Maddy B.
I have always done pickup orders at this place. Every time I've ordered from here, I arrive at least 5 minutes after it says the order is completed. Every time, I have to wait in the restaurant for 10 minutes. They don't utilize the pickup order window. It's almost always ready just sitting there and you have to wait for someone to acknowledge that you're standing there to give the food. The workers are lazy and clearly don't care about efficiency. I'm done with this place. 1 star because the food slaps
Alex W.
terrible service the employees wear big over the ear headphones while they take your order don't look you in the eyes mumble and my sandwich was a sloppy mess. terrible. never coming back.
Ashanti Williams
Order online for 12:13PM pickup time. It's 12:35pm and my order nor any other online order is sitting in the online order pickup location. Nor have I been acknowledged. I asked for my sandwich and they brought it to me. It is much easier to just sit it in the pickup area. Or call the names of the online orders if you're going to hold them behind the counter. Although I'm providing a bad review it's not for rudeness. Every one is pleasant once you FINALLY make contact with themParking: Need to have order pickup parking
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Sandwich
Zakia S.
Came at 8pm and it closes at 9pm and was told the lobby was closed, just made it in town from a flight. Very rude staff!'
Just stood here for 10 minutes without being acknowledged. 3 people working and I was the only person in the store. The only person actually working was the girl with red hair. At one point she asked her co-worker “Kylie” for help dressing sandwiches and she told her no and continued to do nothing. I felt bad for her. Don’t waste your time here.
This used to be my favorite place for subs...I just got a chicken salad sub, with tons of brown wilted lettuce on it which turned me off, I threw most of it away. I don't mind the price hikes but come on with some quality food for the high cost.
Atmosphere: 2
Food: 2
Service: 2
Perfection.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Terrible management. Food and atmosphere are cool. They treat their employees like trash so I would expect it to show in the service and food.
Atmosphere: 4
Food: 3
Service: 3
The eggnog shake is delicious ? too bad it doesn't come in a larger size. My husband said the chicken pot pie soup was good as well.
Atmosphere: 5
Food: 4
Service: 4
Extremely slow and the employees need in depth customer service classes. Won’t eat here.
Atmosphere: 1
Food: 1
Service: 1
Another "first time in".I truly appreciate the listing of calories along with the ingredients for the various items. Makes keeping track of the intake so much easier.Had a skinny (small) chicken Mediterranean toasted on multigrain bread. The bread has some actual flavor of its own - unlike Subway - and went well with the tasty bits ensconced within.The young women working were in a good mood and very friendly. Order placed quickly and delivered the same.The music, once it got turned on, was a bit loud. Probably due to the people working in a noisier spot.I like a good sandwich place and, at first taste, this seems like one I'll return to even if it is a chain.Dietary restrictions: Calories and ingredients are listedParking: It's a strip mall, there's plentyKid-friendliness: Plenty if choices for the wee ones.Wheelchair accessibility: Lots of room, floor is concrete, doors are wide.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Mediterranean
I place catering orders often at this location. My deliveries are always extremely late. The person on the phone is always extremely rude and I am never offered any type of discount or anything for my orders just met with bad attitudes.
Service: 1
Woodward location. Can not get an order right, no matter what. Staff was horrible..
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
I recently had an incredibly disappointing experience at the Potbelly Sandwich Works location near me. The customer service was abysmal, and the employees, particularly the girls working (with glasses and new balance brand shoes and other with black glasses), made me feel like a burden throughout my visit.It was my first time ever at Potbelly and instead of receiving assistance in navigating the menu, the staff seemed disinterested and simply pointed at the items, assuming I would magically understand their offerings. When I sought clarification on certain options, they responded with indifference, making me feel like I was bothering them.The most frustrating part was when I asked them to make my sandwich a certain way. Rather than accommodating my request, they carried out the task with visible annoyance, as if it was a tremendous inconvenience. Their lack of courtesy and basic customer service skills left me feeling unwelcome.To add insult to injury, when I decided to purchase an additional bag of chips, the employees acted as though I was disrupting their day. Their attitude suggested that my patronage was an inconvenience rather than an opportunity for them to provide a positive experience.In summary, my visit to this Potbelly Sandwich Works location was marred by terrible customer service, unhelpful and disinterested staff, and an overall lack of professionalism. I hope the management addresses these issues promptly to prevent other customers from enduring a similarly unpleasant experience.I am the executive chef at my place of work and if my staff were to ever make a customer feel how I just felt they would be reprimanded immediately without write up. The food was not terrible I can honestly say that but with the experience I just received I will never eat here again even if this location offered me free sandwiches for the rest of 2023
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
recently ordered a sandwich via Door dash, my order was accepted so there was no chance to cancel yet upon arriving they had decided to close early due to staffing shortages. I love potbelly but I would have loved getting my sandwich even more. I'm aware that this isn't all the workers faults but it is still odd to accept an order and then close up shop (when i arrived my order was ready)
Food: 5
Recommended dishes: Sandwich
I have always done pickup orders at this place. Every time I've ordered from here, I arrive at least 5 minutes after it says the order is completed. Every time, I have to wait in the restaurant for 10 minutes. They don't utilize the pickup order window. It's almost always ready just sitting there and you have to wait for someone to acknowledge that you're standing there to give the food. The workers are lazy and clearly don't care about efficiency. I'm done with this place. 1 star because the food slaps
terrible service the employees wear big over the ear headphones while they take your order don't look you in the eyes mumble and my sandwich was a sloppy mess. terrible. never coming back.
Order online for 12:13PM pickup time. It's 12:35pm and my order nor any other online order is sitting in the online order pickup location. Nor have I been acknowledged. I asked for my sandwich and they brought it to me. It is much easier to just sit it in the pickup area. Or call the names of the online orders if you're going to hold them behind the counter. Although I'm providing a bad review it's not for rudeness. Every one is pleasant once you FINALLY make contact with themParking: Need to have order pickup parking
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Sandwich
Came at 8pm and it closes at 9pm and was told the lobby was closed, just made it in town from a flight. Very rude staff!'