Giving a 3 because this location is super hit or miss with having online orders ready at the stated time the website claims. Any time I order the website states the order will be ready in 10-15 minutes. I typically give more time, 25-30 minutes because many time the smoothie is not ready in 10-15 minutes. Even times I allow 30 minutes I have been waiting another 10-15 minutes, even when the store is not busy.
I hate to give a lower rating but reading these reviews it seems this is a common problem. It seems the website needs to update the expectation of when smoothies will be ready to be more realistic.
Atmosphere: 5
Food: 5
Service: 3
CBRINA STAR
Smoothie King has the best desserts. The fruit is so good and fresh too. I would recommend trying it. It’s so good.
Atmosphere: 5
Food: 5
Service: 5
marlon mcdowell
They close 8:45pm early when it clearly says 9pm. Then get rude when you ask why. They are the ridiculously if their manager aren’t there.
Atmosphere: 1
Food: 1
Service: 1
India Foster
Every time I come here the staff is polite and t smoothie tastes great.
Atmosphere: 5
Food: 5
Service: 5
Rachael Redmond
Super kind and quick! Great morning choice for a healthy pick me up instead of coffee.
Food: 5
Service: 5
Elaine Wang
Placed a drive through order 15 mins prior. Waited at the window for 15+ mins. No service. Just pure waiting. Ridiculous. Would not return for how slow they are.
Of note, they did apologize for how slow things are. But I ordered drive through ahead of time to save time and not to waste time.
Atmosphere: 3
Food: 3
Service: 1
Heavenly delusion
man Lawrence was so great the way he was just so talkative and calm and collected
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mangofest
Shaun Sanders
Lawrence here at the Royal Oak, Mi location is absolutely fabulous, very customer oriented and goes above and beyond to make sure the customer is satisfied in their service. In this day and time unfortunately that service is becoming a lost art so I highly recommend this location and to have interaction with Lawerence. I give him 5 stars, Across the board.
Atmosphere: 5
Food: 5
Service: 5
Melody Herron
Thank you again guys!
Atmosphere: 5
Food: 5
Service: 5
Jean-Yves Azar
Employees are polite, service is fast and smoothies are good!
The customer service here is always a battle, you always have to wait 10 mins to order and then greeted with hostility or animosity when placing orders.
Tip is thrown out the window
Atmosphere: 4
Food: 3
Service: 2
Lisa Argo
People are great and the smoothies are terrific
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Daily Warrior
Jessica Hardeman
Lawrence was absolutely AMAZING!! He was very kind, personable, professional and knowledgeable. We will definitely be returning.
Atmosphere: 5
Food: 5
Service: 5
Miss W
I returned to this location just to get a banana boat with vanilla protein. The cashier Sam was rushing and very impatient. They did not have anyone in line and we wanted to make sure review the menu. It was up size Friday and we still were charged for a 32 ounce without the promotion. Also, they put fatburner in my smoothie! I am highly upset. I instantly was sick and almost passed out. I have never had this before. I did not ask for it as all. I went into a panic attack and was very hot. I would not recommend this location at all. I tried to call to advise the manager but the voicemail is full and no one answers. The employee must be very careful. I am still having heartburn due to this.
Atmosphere: 1
Food: 1
Service: 1
robert jackson
This location is messed up my order many times as well as they are very slow in their response and their timing. These people are very rude and unprofessional and management needs to reconsider everybody that works at this location. These people close up earlier than expected and exited time at least 15 minutes early. This is the worst crew I’ve ever seen work at any smoothie king
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Gut Health Greek Yogurt Strawberry Blueberry
Giving a 3 because this location is super hit or miss with having online orders ready at the stated time the website claims. Any time I order the website states the order will be ready in 10-15 minutes. I typically give more time, 25-30 minutes because many time the smoothie is not ready in 10-15 minutes. Even times I allow 30 minutes I have been waiting another 10-15 minutes, even when the store is not busy.
I hate to give a lower rating but reading these reviews it seems this is a common problem. It seems the website needs to update the expectation of when smoothies will be ready to be more realistic.
Atmosphere: 5
Food: 5
Service: 3
Smoothie King has the best desserts. The fruit is so good and fresh too. I would recommend trying it. It’s so good.
Atmosphere: 5
Food: 5
Service: 5
They close 8:45pm early when it clearly says 9pm. Then get rude when you ask why. They are the ridiculously if their manager aren’t there.
Atmosphere: 1
Food: 1
Service: 1
Every time I come here the staff is polite and t smoothie tastes great.
Atmosphere: 5
Food: 5
Service: 5
Super kind and quick! Great morning choice for a healthy pick me up instead of coffee.
Food: 5
Service: 5
Placed a drive through order 15 mins prior. Waited at the window for 15+ mins. No service. Just pure waiting. Ridiculous. Would not return for how slow they are.
Of note, they did apologize for how slow things are. But I ordered drive through ahead of time to save time and not to waste time.
Atmosphere: 3
Food: 3
Service: 1
man Lawrence was so great the way he was just so talkative and calm and collected
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mangofest
Lawrence here at the Royal Oak, Mi location is absolutely fabulous, very customer oriented and goes above and beyond to make sure the customer is satisfied in their service. In this day and time unfortunately that service is becoming a lost art so I highly recommend this location and to have interaction with Lawerence. I give him 5 stars, Across the board.
Atmosphere: 5
Food: 5
Service: 5
Thank you again guys!
Atmosphere: 5
Food: 5
Service: 5
Employees are polite, service is fast and smoothies are good!
Food: 5
Service: 5
Restaurantji Recommends
The customer service here is always a battle, you always have to wait 10 mins to order and then greeted with hostility or animosity when placing orders.
Tip is thrown out the window
Atmosphere: 4
Food: 3
Service: 2
People are great and the smoothies are terrific
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Daily Warrior
Lawrence was absolutely AMAZING!! He was very kind, personable, professional and knowledgeable. We will definitely be returning.
Atmosphere: 5
Food: 5
Service: 5
I returned to this location just to get a banana boat with vanilla protein. The cashier Sam was rushing and very impatient. They did not have anyone in line and we wanted to make sure review the menu. It was up size Friday and we still were charged for a 32 ounce without the promotion. Also, they put fatburner in my smoothie! I am highly upset. I instantly was sick and almost passed out. I have never had this before. I did not ask for it as all. I went into a panic attack and was very hot. I would not recommend this location at all. I tried to call to advise the manager but the voicemail is full and no one answers. The employee must be very careful. I am still having heartburn due to this.
Atmosphere: 1
Food: 1
Service: 1
This location is messed up my order many times as well as they are very slow in their response and their timing. These people are very rude and unprofessional and management needs to reconsider everybody that works at this location. These people close up earlier than expected and exited time at least 15 minutes early. This is the worst crew I’ve ever seen work at any smoothie king
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Gut Health Greek Yogurt Strawberry Blueberry
Loading...