Tropical Smoothie Cafe

I had a terrible experience with ordering on the app and being delivered by DoorDash. Long story short, the staff at the royal oak location went above and beyond to get me my food! They offered to refund me and remake my food, but the manager Kurtis was exceptional and offered to personally deliver my food to me while working at the hospital! He did not have to do that, he wouldn’t even accept a tip! They remade my food and smoothie to ensure it was fresh! It wasn’t their fault at all that DoorDash dropped the ball. The consumer service here was Amazing! Elliot was patient and kind and very helpful as well!

Food: 5

Service: 5

Our food was hot and just as we ordered. Smoothies were made quickly for our large group and we had plenty of space to sit that was clean.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Santa Fe Chicken Quesadilla, Acai Bowl

There was a time that you would expect a fresh smoothie or a bowl when you went to a TFS restaurant, but in an effort to save time on bowls they’re apparently freezing them. I was surprised by how gas it came out, but not as surprised that when I dug into my Açaí bowl in the restaurant it was frozen solid. The fruit on top was fresh though. I told them about it and they took it back to try to defrost it. It came back to me frozen again. I didn’t feel like breaking my plastic spoon on it and asked for a smoothie instead. They asked for mor money and I got a bit upset. The detox island green I eventually received, which cost $2 less, was good. And, my wife’s sandwich was good, but there’s more smoothie places around. I’d go back to this one, but I’d request any bowl to not use pre-mixed and frozen smoothie as the base. Maybe understandable when they’re busy, but not so much when you’re the only ones in there in December and dining in.

Atmosphere: 5

Food: 2

Service: 2

Recommended dishes: Chicken Pesto, Island Green

Super helpful staff! Top notch!

Atmosphere: 5

Food: 5

Service: 5

Terrible service, waited 30 minutes for a smoothie and a sandwich.

The staff here is friendly and quick!

Atmosphere: 5

Food: 5

Service: 5

Everything is consistently good.

Atmosphere: 4

Food: 4

Service: 4

Got a wrap and only had rice, beans and lettuce. No topping or sauce. I feel sick after eating it as well.

Atmosphere: 4

Food: 1

Service: 1

Once you find your favorite drink and food from here. It's hard to change your order. If it seems like it could be good, get it! I have yet to get ao.wthing not good from this chain. Doesn't take much to fill you up.

Atmosphere: 5

Food: 5

Service: 5

I'm a vegetarian so I ordered a breakfast wrap without chicken. They put chicken on it. Normally, it wouldn't be a big deal, mistakes happen. But this ALWAYS happens at Tropical Smoothie. The last four times I've ordered this, they have only made it correctly once. I have had this issue at both this location and the one in Clawson. I'm over it. I will never spend my money at Tropical Smoothie again.

Just took forever. They need more help asap

Atmosphere: 4

Food: 4

Service: 1

Very prompt and courteous staff this evening.

Little unorganized at tomes but overall good service.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Cheese 'Dilla, All American Wrap

No napkins in containers. No effort to refill them. Too busy sitting in the back on their phones.

Atmosphere: 3

Food: 4

Service: 2

Very quick, friendly staff this evening. I only ordered a smoothie excluding one ingredient due to an allergy.After ordering, I was distracted in an email and may have missed my order being called out for pick up but they walked my smoothie directly to me with a straw and all. No attitude, just friendly. Maybe that's their usual level of service but since there seemed to be a steady stream of business at the time, I was pleasantly surprised.Besides that, the best part is there was no deafening blender noise echoing throughout the store. They really can cause permanent hearing loss without using those quiet-covers to muffle noise, especially for the employees.

Parking: Easy, free parking lot behind and spaces in front of the building. Watch out for those typical Michigan potholes throughout the shared parking lot.

Atmosphere: 4

Food: 4

Service: 5