Usually I'm disappointed in McDonald's but I haven't had any bad experiences with the one in St Charles. They have never gotten my order wrong and I have been occasionally going there now for almost 4 years. The food isn't that great but I think that's just a McDonald's thing and doesn't have anything to do with the specific location.
Atmosphere: 5
Food: 3
Service: 5
Alex
There was nobody there when I went through drive thru, nobody was responding. I ended up pulling into a parking spot to wait for a snackwrap and happy meal. It took them 15 minutes. I got home to eat the food and it was absolutely horrible. I pulled the fries out and they were brown, not even a little warm and super soggy. The snack wrap was so tough the chicken wouldn’t pull apart, it was like eating rubber. The chicken was dry and the wrap had no ranch. It seemed really old. It was so gross. I have no idea what I waited for… prices are irrelevant but especially with what they want to charge it’s absurd. I didn’t eat any of my food.
Atmosphere: 1
Food: 1
Service: 1
Nolan Karklin
This McDonald’s needs to be shut down immediately I am very upset and this McDonald’s is very unprofessional I ordered a bacon egg and cheese bagel meal and a sausage egg and cheese mc muffin meal and a 5 sausage burritos and a sausage mc muffin I only got the 5 burritos and sausage McMuffin. They won’t even refund me I’m am so beyond pissed with mc Donald’s and door dash.
Atmosphere: 1
Food: 1
Service: 1
Randy Beyersdorf
Love their coffee.
Michelle Eickholt
How can they screw up an order of fries? The grease tasted like its been in the fryer since last year. COULD NOT EAT! the after taste and residue was disgusting!
Ryan Bailey
This visit was very very what you would expect. It’s McDonald’s. The food is never great and it’s usually not terrible. You always regret it after you eat it but you keep coming back because it’s convenient and sometimes the only option. Other than it being a little more expensive just like everything nowadays I have no complaints. Reluctantly, I’ll be back probably again this week.
Atmosphere: 5
Food: 5
Service: 5
Tristan Hanson
Had to pull off to wait for our food after pre ordering We didn't order a whole lot. Bite into something hard in a chicken nugget. Doing something like that makes you want to vomit, not knowing what I was eating.
Atmosphere: 1
Food: 1
Service: 2
mark bissett
I went through the drive thru sometime the ppl are a lil sharp there
Kyle Garcia
Usually they are alright for fast food, but lately they have been going down the drain, big example being yesterday and today. Yesterday I ordered a spicy mccrispy sandwhich, got home which is less than 5 minutes away, it was cold sauce only in the corner of the sandwhich with the pickles, and no sauce on the bottom bun, I went back and the guy took the sandwhich back and I asked him to look at it to see im not just complaining he looks inside the bag and is like oh yeah I see it, and I was like no take it and actually look at it and he's like no it's okay and just gave the new one that was done right. Today I ordered the spicy mccrispy deluxe sandwhich with extra sauce and extra pickles, it was light sauce with one pickle, 2 tomatoes which one looked rotten, and no lettuce at all, so I went all the way back, one guy was in front of me and he complained about his order I don't know what it was about but when the guy went to leave a mcdonalds employee made it a point to stick his head out of the window and yell have a great day sir to the guy in the truck which made the guy slow his truck back down and start yelling again, antagonizing for no reason. Then I get up there for my new sandwhich and I go to give them the old one and she's like we can't take that back, I was like you guys did yesterday and she said we can't do that and gave me my new one, I said can you atleast look at this one to see what the issue is and she said no we made a new one, you're good to go, and I was like oh okay then. The new one was made right. Also on top of it I feel like lately their fries haven't been fresh I keep getting brown old tasting or crispy fries and today and they just switched to lunch 5 minutes prior. I don't know what happened that caused them to go down hill, but with the ways things are going I'm just going to make the drive to chesaning mcdonalds instead.
Shelby
They Couldn’t remember if they gave me my drink or not. Told them yes they did. They then threw my order to me and shut the window and ran away as I told them they forgot the ranch. They want to charge you for ranch but can’t remember EVER, for the life of them, to give it to you. And then ignore you and flat out not offer to help
Ordered a flavored ice coffee with 3 Xtra shots of flavor for an Xtra $2.40 Left drive thru and tasted it and it was obvious no Xtra flavor was added. Got back in drive thru line which was now very busy. Finally got to the speaker and explained. Pulled up and first window said that I needed to give back first drink. Fine. Did that. Gave it back and moved to second window. Male worker at window held my new drink while literally bitching at me loudly and lecturing me saying "if you want Xtra flavor then order extra flavor. You need to order it that way. Next time order it that way" Pulled away and tasted my new drink and it tasted the way it should have in the first place. I was absolutely livid. He was Unbelievably rude and nasty because of his mistake. Not to mention the fact that they took my first drink back into the store again which is illegal. Apparently they thought I was trying to scam them for another drink. I really do have much better things to do than wait in line for another 15 minutes just to get a free four dollar drink. I wouldn't have returned or bothered except for the fact that I paid $2.40 extra for the extra flavor, and I didn't like the way it tasted without the Xtra flavor added. I am not made of money and am on a very fixed income. I've never had a worse experience at any restaurant, let alone at a McDonald's. Incredibly upset, mad and disappointed.
Atmosphere: 1
Food: 2
Service: 1
Ryan
Only been to this location a few times but super friendly staff every time I've there.
Atmosphere: 4
Food: 4
Service: 5
George Triantafillou
Terrible attitude. They don't give out water free. They tried charging me a dollar plus. Very rude.
Atmosphere: 1
Food: 1
Service: 1
Everette Charles
For being lunchtime the fries and the nuggets sure were old and cold and then when I order extra pickles they gave me two extra pickles and charged me $0.40 very unhappy with the food lunch time and everything was old and cold
Atmosphere: 1
Food: 1
Service: 3
RellogettingGuap
I came through ordered 4 meal deals and 2 smoothies and the worker asked me if I wanted to replace the meal drinks with my smoothies I said no but then we didn’t get our drinks but we’re charged for them singularly and the smoothies, and then I got a 5 dollar for 20 nugget deal and they charged me 10 dollars and they want to do nothing to compensate or reimburse me for there scamming, they are inconsiderate over there and frankly just bad at there jobs and then they don’t want to do nothing to help you
Usually I'm disappointed in McDonald's but I haven't had any bad experiences with the one in St Charles. They have never gotten my order wrong and I have been occasionally going there now for almost 4 years. The food isn't that great but I think that's just a McDonald's thing and doesn't have anything to do with the specific location.
Atmosphere: 5
Food: 3
Service: 5
There was nobody there when I went through drive thru, nobody was responding. I ended up pulling into a parking spot to wait for a snackwrap and happy meal. It took them 15 minutes. I got home to eat the food and it was absolutely horrible. I pulled the fries out and they were brown, not even a little warm and super soggy. The snack wrap was so tough the chicken wouldn’t pull apart, it was like eating rubber. The chicken was dry and the wrap had no ranch. It seemed really old. It was so gross. I have no idea what I waited for… prices are irrelevant but especially with what they want to charge it’s absurd. I didn’t eat any of my food.
Atmosphere: 1
Food: 1
Service: 1
This McDonald’s needs to be shut down immediately I am very upset and this McDonald’s is very unprofessional I ordered a bacon egg and cheese bagel meal and a sausage egg and cheese mc muffin meal and a 5 sausage burritos and a sausage mc muffin I only got the 5 burritos and sausage McMuffin. They won’t even refund me I’m am so beyond pissed with mc Donald’s and door dash.
Atmosphere: 1
Food: 1
Service: 1
Love their coffee.
How can they screw up an order of fries? The grease tasted like its been in the fryer since last year. COULD NOT EAT! the after taste and residue was disgusting!
This visit was very very what you would expect. It’s McDonald’s. The food is never great and it’s usually not terrible. You always regret it after you eat it but you keep coming back because it’s convenient and sometimes the only option. Other than it being a little more expensive just like everything nowadays I have no complaints. Reluctantly, I’ll be back probably again this week.
Atmosphere: 5
Food: 5
Service: 5
Had to pull off to wait for our food after pre ordering We didn't order a whole lot. Bite into something hard in a chicken nugget. Doing something like that makes you want to vomit, not knowing what I was eating.
Atmosphere: 1
Food: 1
Service: 2
I went through the drive thru sometime the ppl are a lil sharp there
Usually they are alright for fast food, but lately they have been going down the drain, big example being yesterday and today. Yesterday I ordered a spicy mccrispy sandwhich, got home which is less than 5 minutes away, it was cold sauce only in the corner of the sandwhich with the pickles, and no sauce on the bottom bun, I went back and the guy took the sandwhich back and I asked him to look at it to see im not just complaining he looks inside the bag and is like oh yeah I see it, and I was like no take it and actually look at it and he's like no it's okay and just gave the new one that was done right. Today I ordered the spicy mccrispy deluxe sandwhich with extra sauce and extra pickles, it was light sauce with one pickle, 2 tomatoes which one looked rotten, and no lettuce at all, so I went all the way back, one guy was in front of me and he complained about his order I don't know what it was about but when the guy went to leave a mcdonalds employee made it a point to stick his head out of the window and yell have a great day sir to the guy in the truck which made the guy slow his truck back down and start yelling again, antagonizing for no reason. Then I get up there for my new sandwhich and I go to give them the old one and she's like we can't take that back, I was like you guys did yesterday and she said we can't do that and gave me my new one, I said can you atleast look at this one to see what the issue is and she said no we made a new one, you're good to go, and I was like oh okay then. The new one was made right. Also on top of it I feel like lately their fries haven't been fresh I keep getting brown old tasting or crispy fries and today and they just switched to lunch 5 minutes prior. I don't know what happened that caused them to go down hill, but with the ways things are going I'm just going to make the drive to chesaning mcdonalds instead.
They Couldn’t remember if they gave me my drink or not. Told them yes they did. They then threw my order to me and shut the window and ran away as I told them they forgot the ranch. They want to charge you for ranch but can’t remember EVER, for the life of them, to give it to you. And then ignore you and flat out not offer to help
Restaurantji Recommends
Ordered a flavored ice coffee with 3 Xtra shots of flavor for an Xtra $2.40
Left drive thru and tasted it and it was obvious no Xtra flavor was added. Got back in drive thru line which was now very busy. Finally got to the speaker and explained. Pulled up and first window said that I needed to give back first drink. Fine. Did that. Gave it back and moved to second window. Male worker at window held my new drink while literally bitching at me loudly and lecturing me saying "if you want Xtra flavor then order extra flavor. You need to order it that way. Next time order it that way"
Pulled away and tasted my new drink and it tasted the way it should have in the first place. I was absolutely livid. He was Unbelievably rude and nasty because of his mistake.
Not to mention the fact that they took my first drink back into the store again which is illegal. Apparently they thought I was trying to scam them for another drink. I really do have much better things to do than wait in line for another 15 minutes just to get a free four dollar drink. I wouldn't have returned or bothered except for the fact that I paid $2.40 extra for the extra flavor, and I didn't like the way it tasted without the Xtra flavor added. I am not made of money and am on a very fixed income. I've never had a worse experience at any restaurant, let alone at a McDonald's. Incredibly upset, mad and disappointed.
Atmosphere: 1
Food: 2
Service: 1
Only been to this location a few times but super friendly staff every time I've there.
Atmosphere: 4
Food: 4
Service: 5
Terrible attitude. They don't give out water free. They tried charging me a dollar plus. Very rude.
Atmosphere: 1
Food: 1
Service: 1
For being lunchtime the fries and the nuggets sure were old and cold and then when I order extra pickles they gave me two extra pickles and charged me $0.40 very unhappy with the food lunch time and everything was old and cold
Atmosphere: 1
Food: 1
Service: 3
I came through ordered 4 meal deals and 2 smoothies and the worker asked me if I wanted to replace the meal drinks with my smoothies I said no but then we didn’t get our drinks but we’re charged for them singularly and the smoothies, and then I got a 5 dollar for 20 nugget deal and they charged me 10 dollars and they want to do nothing to compensate or reimburse me for there scamming, they are inconsiderate over there and frankly just bad at there jobs and then they don’t want to do nothing to help you
Atmosphere: 4
Food: 3
Service: 1
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