Enjoyable bit pricey also kinda annoying ever time you order they ask about tips I get need to make a liveing but don't they make hrly wage?
Atmosphere: 4
Food: 4
Service: 3
Colleen Sparks
Nice employees and pleasant surroundings to have coffee and a bagel ? ?
Atmosphere: 5
Food: 5
Service: 5
RUSSELL HENNINGER SR
Had a breakfast sandwich and coffee.
Atmosphere: 5
Food: 5
Service: 5
Kelley Churchill
Nice well taken care of and clean. Pleasant baristas
Atmosphere: 5
Food: 5
Service: 5
Thomas Jones
Girl at counter acted like we were inconveniencing her. Them my drink was made wrong and then I couldn't taste the chai at all. Wife's drink was correct.
Atmosphere: 3
Food: 3
Service: 2
James Feil
After a bad incident on my Birthday the girls and the manager were exceptionally great. Definitely a place to get some coffee or a latte. They actually know how to make a correct latte. Manager was very pleasing to speak with along with the women working while I waited. Everyone agreed that Bigby is all about customer service done the right way. Today that was shown greatly. Thanks again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BYO Mocktail with Strawberry and Raspberry Syrup and Lemon Slices
Kate
Starbucks is faster than them
Atmosphere: 2
Food: 3
Service: 1
Donna Gage
The best Iced coffee ever!!! ??
Atmosphere: 5
Service: 5
tracey barba
What a pleasant drive thru experience. That lady at the window was pure morning magic. Was there an hour ago and still smiling ?
Atmosphere: 5
Food: 5
Service: 5
J. L.
My sister and I came across from Sault, Ontario just to grab a coffee and a bagel. We had just discovered Bigby’s a few weeks ago and were blown away by the warm & friendly service our first time going. The menu was new to us and our barista was so helpful & kind. Unfortunately our experience today (June 14th around 12pm) was much different. My sister and I agreed this was without a doubt the most atrocious service we had ever received. Our barista initially failed to greet us, wouldn’t look at us and barely acknowledged us as we gave our orders. It made me immediately uncomfortable as I wasn’t even sure if she was ready to take my order because she just stood behind the till silently with her arms crossed and looking away. She didn’t even ask us how we were paying, just set the credit machine up and walked away. She then began working on our orders and as the items were ready she simply placed them on the counter, far enough away that we had to reach for them without again acknowledging us or telling us who’s items were who’s. After the last item was placed on the counter, she again walked away without looking at us or speaking to us. It truly was astonishing, awkward, and bizarre. I have never been treated with such a cold and disrespectful demeanour at a place of business. The coffee and food was amazing but the horrendous service ruined the whole experience and left us speechless. This barista wasn’t wearing a name tag but surely needs a crash course on customer service and basic social skills.
Absolutely ridiculous. Sat in drive thru for 20 min to get 2 drinks. 6 staff members and two cars ahead of us. Absurd service
Atmosphere: 1
Food: 1
Service: 1
R Llehcs
I get the same drink every time. Sometimes its $7 sometimes its $8 this leads me to believe certain employees are automatically adding a 1 dollar tip for themselves.The quality of said drink also varies on who is making it.Certain employees are very friendly, others barely acknowledge you. The bogo coupons are honestly why I keep going here.When you get one of the good employees the place is great, if they got rid of the bad ones the place would be much better.
Atmosphere: 4
Food: 4
Service: 3
Kay Merch
I didn’t mean to become a regular but whoops! Love this place though, the staff is amazing and certainly not paid enough. Love the atmosphere and the coffee recommendations are always great. Thanks Biggby folks!!!
Atmosphere: 5
Food: 5
Service: 5
Laurie Smith
I used to love this place but unfortunately I am about sick and tired of being hounded for tips. You put a cup under a machine and push a button and hand me my drink. Since when is it protocol to tip some who is getting paid to do their job? I Will no longer be going here the tip thing is just ridiculous !
Service: 1
Julie Sears
Delicious coffee and breakfast sandwiches! A couple delightful Biggby employees brought complimentary coffee to our place e of business which was a wonderful and much appreciated surprise. Always great quality coffee and friendly cheerful faces at the Sault Sainte Marie Biggby!! Thank you!
Enjoyable bit pricey also kinda annoying ever time you order they ask about tips I get need to make a liveing but don't they make hrly wage?
Atmosphere: 4
Food: 4
Service: 3
Nice employees and pleasant surroundings to have coffee and a bagel ? ?
Atmosphere: 5
Food: 5
Service: 5
Had a breakfast sandwich and coffee.
Atmosphere: 5
Food: 5
Service: 5
Nice well taken care of and clean. Pleasant baristas
Atmosphere: 5
Food: 5
Service: 5
Girl at counter acted like we were inconveniencing her. Them my drink was made wrong and then I couldn't taste the chai at all. Wife's drink was correct.
Atmosphere: 3
Food: 3
Service: 2
After a bad incident on my Birthday the girls and the manager were exceptionally great. Definitely a place to get some coffee or a latte. They actually know how to make a correct latte. Manager was very pleasing to speak with along with the women working while I waited. Everyone agreed that Bigby is all about customer service done the right way. Today that was shown greatly. Thanks again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BYO Mocktail with Strawberry and Raspberry Syrup and Lemon Slices
Starbucks is faster than them
Atmosphere: 2
Food: 3
Service: 1
The best Iced coffee ever!!! ??
Atmosphere: 5
Service: 5
What a pleasant drive thru experience. That lady at the window was pure morning magic.
Was there an hour ago and still smiling ?
Atmosphere: 5
Food: 5
Service: 5
My sister and I came across from Sault, Ontario just to grab a coffee and a bagel. We had just discovered Bigby’s a few weeks ago and were blown away by the warm & friendly service our first time going. The menu was new to us and our barista was so helpful & kind. Unfortunately our experience today (June 14th around 12pm) was much different. My sister and I agreed this was without a doubt the most atrocious service we had ever received. Our barista initially failed to greet us, wouldn’t look at us and barely acknowledged us as we gave our orders. It made me immediately uncomfortable as I wasn’t even sure if she was ready to take my order because she just stood behind the till silently with her arms crossed and looking away. She didn’t even ask us how we were paying, just set the credit machine up and walked away. She then began working on our orders and as the items were ready she simply placed them on the counter, far enough away that we had to reach for them without again acknowledging us or telling us who’s items were who’s. After the last item was placed on the counter, she again walked away without looking at us or speaking to us. It truly was astonishing, awkward, and bizarre. I have never been treated with such a cold and disrespectful demeanour at a place of business. The coffee and food was amazing but the horrendous service ruined the whole experience and left us speechless. This barista wasn’t wearing a name tag but surely needs a crash course on customer service and basic social skills.
Atmosphere: 3
Food: 5
Service: 1
Restaurantji Recommends
Absolutely ridiculous. Sat in drive thru for 20 min to get 2 drinks. 6 staff members and two cars ahead of us. Absurd service
Atmosphere: 1
Food: 1
Service: 1
I get the same drink every time. Sometimes its $7 sometimes its $8 this leads me to believe certain employees are automatically adding a 1 dollar tip for themselves.The quality of said drink also varies on who is making it.Certain employees are very friendly, others barely acknowledge you. The bogo coupons are honestly why I keep going here.When you get one of the good employees the place is great, if they got rid of the bad ones the place would be much better.
Atmosphere: 4
Food: 4
Service: 3
I didn’t mean to become a regular but whoops! Love this place though, the staff is amazing and certainly not paid enough. Love the atmosphere and the coffee recommendations are always great. Thanks Biggby folks!!!
Atmosphere: 5
Food: 5
Service: 5
I used to love this place but unfortunately I am about sick and tired of being hounded for tips. You put a cup under a machine and push a button and hand me my drink. Since when is it protocol to tip some who is getting paid to do their job? I Will no longer be going here the tip thing is just ridiculous !
Service: 1
Delicious coffee and breakfast sandwiches! A couple delightful Biggby employees brought complimentary coffee to our place e of business which was a wonderful and much appreciated surprise. Always great quality coffee and friendly cheerful faces at the Sault Sainte Marie Biggby!! Thank you!
Atmosphere: 5
Food: 5
Service: 5
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