This place was terrible! Very pushy server, terrible attitudes, rude owner, and had to wait forever to place out order. Not to mention that its VERY over priced! Nobody knew what they were doing, beers on taps were empty, complete chaos!
Gaylene Schwalen
Food was excellent BUT the amount of staff was not enough for the customers there. I heard some staff member had a family emergency SO THE MANAGER SHOULD OF FILLED IN. But we didn't ever see them. Bad choice on their part
pete beesley
Very disappointed.
Tina Petrick
Very disappointed by the rude service here. We sat at the bar, but didn't get so much as a hello, smile, or a menu from the bartender. There was only one other table seated in the whole place. Instead, the bartender spent her time complaining to another wait staff about what beer they were out of. Our first interaction with her was her abruptly barking ‘we're out of X beer & y beer'; still no ‘hi' or ‘how are you.' When we left she said ‘good', she was busy enough with the one table. We took our money across the street.
Anthony Reyes
The prices and the food are very reasonable. I had the jalapeí±o poppers, angus melt and gumbo. Everything was delicious and very satisfying. The view and restaurants decor is that of a high end restaurant. The only thing I would recommend is the service and wait to be improved. If I wasn't in a rush and and wasn't planning on a few drinks. I would said the wait times were horrible. When I first enter the restaurant as a first time guest I did not know where to go. So I followed the stairs up and ended up between the bar and restaurant area. There was no greeter or hostess and walked around confused. No sign to say to wait for service or anything to guide me. Besides that I was very happy with the food, service and view once everything got going.
Christopher Byrnes
Waited 15 mins. for a beer while there were only about 5 seated tables. Food took a while and the Green Chile Chicken Grinder was sub par- good flavor, tiny portion for $10.99. Kids were going nuts cause of the delays. Wife said burger was good. Nothing special.
Daisy Mckechnie
Good food....okay prices and decent service
B Sifers
Had the French dip it was great the fries are amazing
Debbie Graham
Chief could not even cook a baked potato! Terrible meal
Lynn H.
What a view! Captain's Pub & Grill is set up to afford diners a spectacular view of the St. Mary's River just below the Soo Locks. The view alone makes it worth a visit. Service... not so much. Hubby and I walked into the restaurant at 11:55am, right past a sign that said breakfast was served until 1:00pm. We were seated by our server and handed only a lunch menu. Upon inquiry, we were told we were "too late" because it was past noon (it wasn't). As we began to question this, the server heaved a big sigh and said she "guessed" we could have breakfast menus because, "you know... um... it's not too busy." So gracious. And she maintained her barely cordial attitude throughout the meal. Food... rivals the view. At least the menu item we both ordered does. Both hubby and I indulged in the sausage and biscuit supreme. And supreme it was! The two biscuits were so fluffy they were trying to float off the plate. Luckily, they were held down by sweet and salty pan-fried ham, which was covered by divinely creamy sausage gravy, interspersed with sizeable chunks of peppery sausage. On top, two eggs crowned the huge plate of nom-nom-nom-nom. My eggs were over easy, hubby chose scrambled and topped with cheese. Nutshell: if you're in Sault Ste. Marie, this is a place you must visit for the view and the breakfast.
Great atmosphere and service. Daily drink specials.
Cathy H.
I really want to like the Captain's Grill. There's a fire place...and a pool table...and a decent view. So every year we end up there, hoping something has changed; sadly, if it changes it is only for the worse. The service is acceptable at best. Unattentive and lacking are typically more accurate descriptions. On Saturday we decided to have a snack while having a couple beers, and opted for the Ultimate Grande Nachos. For $13.99 I expected real food, or at the least, highly disguised canned/premade items. We received a 9" plate with liquid gold, gas station cheese over chips and topped with the most questionable "beef" I have ever seen. (Seriously, Taco Bells nachos are better and a fraction of the price.) There was also something akin to salty snot that we were told was guacomole. I wasn't disappointed, I was angry...mostly at myself for being duped by a menu that offers "hand stretched tortillas". For a restaurant masquerading itself as "cuisine", I expected so much more than fast food on a ceramic plate.
John T.
As a foodie I committed the cardinal sin and take full responsibility for coming here. If you are the owner or know the owner of this restaurant, please come and see what is going on here or get a manager here. Your staff is not putting a good face in for you. The menu is old and antiquated, the decor is lacking, the waitresses are walking around complaining about everything and then there is the food. The gumbo is average at best and the chicken sandwich that was recommended was tasteless. Please don't let the chains kick your butt, get in and fix this place. Nice view of the locks and parks. Please get help!!!
Chef Anthony
Nice view of the Locks. Many varieties of beer available.
This place was terrible! Very pushy server, terrible attitudes, rude owner, and had to wait forever to place out order. Not to mention that its VERY over priced! Nobody knew what they were doing, beers on taps were empty, complete chaos!
Food was excellent BUT the amount of staff was not enough for the customers there. I heard some staff member had a family emergency SO THE MANAGER SHOULD OF FILLED IN. But we didn't ever see them. Bad choice on their part
Very disappointed.
Very disappointed by the rude service here. We sat at the bar, but didn't get so much as a hello, smile, or a menu from the bartender. There was only one other table seated in the whole place. Instead, the bartender spent her time complaining to another wait staff about what beer they were out of. Our first interaction with her was her abruptly barking ‘we're out of X beer & y beer'; still no ‘hi' or ‘how are you.' When we left she said ‘good', she was busy enough with the one table. We took our money across the street.
The prices and the food are very reasonable. I had the jalapeí±o poppers, angus melt and gumbo. Everything was delicious and very satisfying. The view and restaurants decor is that of a high end restaurant. The only thing I would recommend is the service and wait to be improved. If I wasn't in a rush and and wasn't planning on a few drinks. I would said the wait times were horrible. When I first enter the restaurant as a first time guest I did not know where to go. So I followed the stairs up and ended up between the bar and restaurant area. There was no greeter or hostess and walked around confused. No sign to say to wait for service or anything to guide me. Besides that I was very happy with the food, service and view once everything got going.
Waited 15 mins. for a beer while there were only about 5 seated tables. Food took a while and the Green Chile Chicken Grinder was sub par- good flavor, tiny portion for $10.99. Kids were going nuts cause of the delays. Wife said burger was good. Nothing special.
Good food....okay prices and decent service
Had the French dip it was great the fries are amazing
Chief could not even cook a baked potato! Terrible meal
What a view! Captain's Pub & Grill is set up to afford diners a spectacular view of the St. Mary's River just below the Soo Locks. The view alone makes it worth a visit. Service... not so much. Hubby and I walked into the restaurant at 11:55am, right past a sign that said breakfast was served until 1:00pm. We were seated by our server and handed only a lunch menu. Upon inquiry, we were told we were "too late" because it was past noon (it wasn't). As we began to question this, the server heaved a big sigh and said she "guessed" we could have breakfast menus because, "you know... um... it's not too busy." So gracious. And she maintained her barely cordial attitude throughout the meal. Food... rivals the view. At least the menu item we both ordered does. Both hubby and I indulged in the sausage and biscuit supreme. And supreme it was! The two biscuits were so fluffy they were trying to float off the plate. Luckily, they were held down by sweet and salty pan-fried ham, which was covered by divinely creamy sausage gravy, interspersed with sizeable chunks of peppery sausage. On top, two eggs crowned the huge plate of nom-nom-nom-nom. My eggs were over easy, hubby chose scrambled and topped with cheese. Nutshell: if you're in Sault Ste. Marie, this is a place you must visit for the view and the breakfast.
Restaurantji Recommends
Great atmosphere and service. Daily drink specials.
I really want to like the Captain's Grill. There's a fire place...and a pool table...and a decent view. So every year we end up there, hoping something has changed; sadly, if it changes it is only for the worse. The service is acceptable at best. Unattentive and lacking are typically more accurate descriptions. On Saturday we decided to have a snack while having a couple beers, and opted for the Ultimate Grande Nachos. For $13.99 I expected real food, or at the least, highly disguised canned/premade items. We received a 9" plate with liquid gold, gas station cheese over chips and topped with the most questionable "beef" I have ever seen. (Seriously, Taco Bells nachos are better and a fraction of the price.) There was also something akin to salty snot that we were told was guacomole. I wasn't disappointed, I was angry...mostly at myself for being duped by a menu that offers "hand stretched tortillas". For a restaurant masquerading itself as "cuisine", I expected so much more than fast food on a ceramic plate.
As a foodie I committed the cardinal sin and take full responsibility for coming here. If you are the owner or know the owner of this restaurant, please come and see what is going on here or get a manager here. Your staff is not putting a good face in for you. The menu is old and antiquated, the decor is lacking, the waitresses are walking around complaining about everything and then there is the food. The gumbo is average at best and the chicken sandwich that was recommended was tasteless. Please don't let the chains kick your butt, get in and fix this place. Nice view of the locks and parks. Please get help!!!
Nice view of the Locks. Many varieties of beer available.