Little Caesars Pizza

This is the second time in a row that we ordered from there and it's slightly undercooked and the cutting was so bad you could not pick it up. Holes through the dough and the crust fell off the pizza . Just a bad experience two times now.

Atmosphere: 5

Food: 3

Service: 5

Recommended dishes: Stuffed Crust Pizza

To the Management and Franchise Owner
Little Caesars Pizza
Second Line West
Sault Ste. Marie, Ontario

Subject: Disappointment in Franchise Practices Regarding Food Donation and Community Responsibility

Dear Management Team,

I am writing this letter as a First Nations homeless survivor from a lineage that has faced three generations of systemic poverty and neglect. Having lived in cities like Ottawa, Toronto, London, Guelph, Oshawa, and now Sault Ste. Marie, I have always relied on the humanity of certain industries, particularly those in the food sector, to alleviate the immediate and painful reality of hunger.

Little Caesars, as a globally recognized brand, has long been associated with the practice of donating leftover food to those in need—a policy echoed by many of your peers in the industry. Companies like Panera Bread, Domino’s (in certain locations), and Krispy Kreme actively donate their unsold food at the end of the day to reduce waste and address food insecurity. Your own CEO has previously expressed a commitment to community welfare and support, which makes my recent experience with your Sault Ste. Marie location deeply disheartening.

On a recent evening, I approached your store at closing time, requesting food that would otherwise be discarded. To my astonishment, I was told that all remaining food was being saved to be donated to the Salvation Army the following day. While donating food to charities is admirable, the idea of withholding perfectly good food from someone actively starving that very moment—only to give it away cold and possibly less edible the next day—seems to contradict the spirit of such a policy.

This practice creates a harmful contradiction:
1. Franchise Responsibility: As a franchise operating under the Little Caesars name, your store benefits from the reputation and goodwill established by the brand. By refusing immediate aid to a starving individual, your actions undermine the company’s image as one that supports local communities.
2. Corporate Mission vs. Practice: If the brand’s intention is to address food waste and assist the hungry, then denying immediate relief to a person in need cannot align with that purpose. Feeding the Salvation Army the next day should not come at the expense of ignoring urgent, immediate needs.
3. Missed Opportunity for Humanity: Businesses like yours are often the first line of defense against hunger in communities where shelters and food banks are overwhelmed. Your refusal not only deprives an individual of sustenance but also reinforces the systemic barriers that perpetuate homelessness and malnutrition.

As someone who has fought through unimaginable challenges to survive, it is devastating to encounter a lack of compassion from a business that could have made a small yet meaningful difference. I urge you to reconsider your policies and practices, ensuring that your staff are empowered to provide assistance when someone in need approaches.

Moreover, I suggest that Little Caesars corporate leadership reaffirms and clarifies its policy on food donations for all franchises to prevent further harm. Should your corporate team mandate food sharing practices, I would expect all franchises, including your own, to align with that mission rather than create barriers through rigid or bureaucratic rules.

I will also be leaving a review on your website and social platforms, not out of malice, but in the hope that public accountability will inspire a more empathetic approach in the future. Food insecurity is a pressing issue in Canada, and businesses like yours have the power to lead with generosity and integrity.

Please reconsider how you handle food donations, particularly in moments where lives are immediately at risk. I look forward to hearing how you will address this matter.

Aaron O’Neil

They need to learn how to cut a pizza accurately and evenly not one slice 5x the size as the other. I go here weekly and thinking about stopping because they can't cut a pizza evenly

Atmosphere: 3

Food: 1

Service: 3

Recommended dishes: Stuffed Crust Pizza

Got a deep dish and the dough was raw they couldn’t do anything to help me ???????

Atmosphere: 5

Food: 1

Service: 5

Careful when paying by debit or credit. Only CASH transactions are to be rounded up from penny transactions, but I've been overcharged at this location more than once using debit. Yes, it's only pennies but it's called skimming and it's illegal. Contacting anyone at head office to let them know has done nothing, kept going back for convenience & hoping they'd rectify this skimming issue to no avail. Will not go back unless owner responds to this review to confirm that this activity has been addressed. Food is average, could stand to have the crazy bread heated up better, bag was almost cold when handed to me last time I got them.

Food: 3

Service: 1

Careful when paying by debit or credit. Only CASH transactions are to be rounded up from penny transactions, but I've been overcharged at this location more than once using debit. Yes, it's only pennies but it's called skimming and it's illegal. Contacting anyone at head office to let them know has done nothing, kept going back for convenience & hoping they'd rectify this skimming issue to no avail. Will not go back unless owner responds to this review to confirm that this activity has been addressed. Food is average, could stand to have the crazy bread heated up better, bag was almost cold when handed to me last time I got them.

Food: 3

Service: 1

Kid-friendliness: Kids love it

Pizza was cooked. Breadsticks were dough. Actual uncooked dough.Girl at counter rolled her eyes when we said we needed a minute and went to the

Atmosphere: 1

Food: 2

Service: 1

Great food friendly staff everything perfect.

Atmosphere: 5

Food: 5

Service: 5

The food is great and same with the service

Atmosphere: 5

Food: 5

Service: 5

Not as convenient as the other location but every time I have been here ( about 8 times) they had a classic pepperoni ready for pick up each time. The staff are quick and polite.

Parking: Shared parking lot with Metro grocery store with over 200 parking spots.

Wheelchair accessibility: The floor of this establishment is at grade with the parking lot outside and with no significant obstructions around the entrance.

Atmosphere: 4

Food: 5

Service: 5

Friendly accommodating staff

The box would taste better. I won't go back and waste my money. If i wanted a garbage pizza, i would have ordered from toppers

Amazing pizza and cinnamon buns

Cheapest pizza around town. Not bad tastings.