Tim Hortons

542 Bay St, Sault Ste. Marie
(705) 253-1200

Recent Reviews

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Douglas “Dejay” Hynds

By far worse customer service I ever had ever experienced at Tim Hortons.

Atmosphere: 1

Food: 1

Service: 1

Barbara Zyma

Bathroom was clean and coffee great. Great quick pee break place and refueling for me.

Atmosphere: 5

Food: 5

Service: 5

Alexander McKenna

A usual pit stop when traveling in and out of this area, convenient location. Though the bathrooms are not always in the best state. That said, the food is acceptable 90% of the time, hence the 4 stars.

Atmosphere: 4

Food: 4

Service: 4

Ang

I love Tim Hortons, This one Is my normal everyday stop, Customer service is Awesome! I have to say that staff are Amazing ,very polite And always get that nice Welcome. Now I won't lie 🤥 Everyone has there days where we might think as customers that just by the sound of someone's voice going through drive-thru I've heard of people say going through many drive-thrus. Oh my god. Did you hear how she talked but working with all those other people around with a smile on your face I give them a 10/10 AWESOME 👍😎

Atmosphere: 5

Food: 5

Service: 5

Andrew Overman

Excellent and quick service this morning

Atmosphere: 4

Food: 4

Service: 5

Madison

Good food and staff. Quick to take orders

Ali Greey

Lovely staff. Friendly customers. Great location beside a park and with a view of the bridge.

Atmosphere: 5

Food: 5

Service: 5

Amanda Lamb

Terrible experience. Waited for 30 min for a fountain drink and a mug but turns out they didn’t have mugs so we had to get a refund however they didn’t have enough Canadian currency to fully refund us so we got $5 less than we paid.

Atmosphere: 1

Service: 1

john nawrot

Funny place doesn't allow you to use the washroom in the morning the door is locked and they will not allow me in to the washroom and I am a paying customer

Atmosphere: 1

Food: 1

Service: 1

kodi devoni

Two people on the entire staff know what they're doing. Slowest tim hortons in town be prepared to wait 15 minutes to receive the wrong order 9 times out of 10 also the most rude staff I've ever come across or maybe im the rude one for wanting what I payed for.. try to avoid this location at alll costs

Atmosphere: 1

Food: 1

Service: 1

Charlotte

everyone is so kind and hardworking

Karen Ladd

Wasn't happy with the Long John donut. Was just a chocolate covered donut. If I wanted a chocolate covered donut I wouldn't have ordered a long John.

Atmosphere: 3

Food: 1

Service: 4

Vince Muñoz

Horrible, absolutely terrible customer service.

Atmosphere: 2

Food: 1

Service: 1

Ronit Chaudhary

Good place to hangout with good drinks and good crew members

Atmosphere: 5

Food: 4

Service: 4

Ellen Doran

I've had a few bad experiences at this location, and my latest visit was no exception. I went through the drive-thru and ordered a coffee and flatbread. Even though I was the only customer, the staff seemed disorganized. When I got to the payment window, they just shoved the interact at me through the window without telling me the total. When I tried to figure it out, the staff member got annoyed and told me the tap function wasn't working. I just wanted to see the total since she hadn't given it to me.
After I paid, she handed me my coffee and told me to pull around to the side for my flatbread. There was no one behind me in line so I just waited for a bit, and when she noticed i was still there, she seemed put off that I hadn't moved my car. I explained there was no one behind me, but she said with serious attitude that I had to leave the drive-thru because of timing issues. it didn't matter that no one was behind me and that I would have to pull around because they wouldn't bring my flatbread back to the window. In the end, I had to wait 10 minutes for my flatbread, and it was cold and undercooked. Needless to say, I'm not going back.

Atmosphere: 2

Food: 1

Service: 1

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