This coffee tastes like someone took a mug of hot water and splashed some milk in it, and then brewed coffee on the other side of the room.
Food: 1
Sharn Dhanoya
Today, I ordered a cilantro veggie wrap and a coffee in second line Tim hortons and my experience was very disappointed with what I received. The wrap was extremely watery, the rice inside was hard and difficult to chew (almost raw/stale), and the portion size was much smaller than usual. Even the flour wrap was sticked paper as you can see everything in the pictures i shared with you. Overall quality of veggie wrap was poor and not worth it. I usually get fresh and delicious wrap from other Tim hortons but today it was not good. Even when i called them and informed i got this kind of wrap, they said talk to manager. Do we need to come specifically for this? Although I usually enjoy Tim Hortons, this experience was extremely unsatisfying. I hope if you care more in food preparation and portioning so customers can receive fresh and properly cooked meals, also nobody can deal with this kind of food. only this Tim Horton’s service is slow and terrible. Even i saw one day two of their employees were fighting and she was abusing in front of me and other customers to her other member. I do not know literally, is this a way to give best service to customer?
Atmosphere: 2
Food: 1
Service: 1
Lucee “666” Furr
This place has got to be the worst Timmies to go to at night. The service is horrible. They are rude, they never maje anything right. The worst thing to order at night has got to be an IceCapp.. for the price they charge .. its disgusting. They over blend it so its runny and never tastes like it should. They need to get experienced employees not newbies who dont know what they are doing. I will not be going to this store anymore. Ill drive to another store. Even during the day. 4th IcedCapp that couldn't consume in the past few weeks. Total BULLSHIT. $20 in total that I lost . Guess thats how they treat their customers at the establishment. DISGUSTING FOOD/DRINKS!!!.. RUDE EMPLOYEES!!! This store at Second Line & Farwell Terr is giving the TIM HORTON franchise a bad reputation!!!
Atmosphere: 1
Food: 1
Service: 1
Frosty_Drop47
Extremely disappointed with the customer service here. I went in to sort out an issue with a messed-up order, and while one of the male staff members was helpful and took my name down for follow-up, things went downhill fast the next day. When I returned, the two female employees at the front (both wearing glasses) were incredibly rude and dismissive when I explained the situation. They gave me unnecessary attitude simply because my name wasn’t in the log — even though another male staff member later confirmed I had been there the day before and had spoken to someone.
There was absolutely no reason for the disrespect or tone I received while calmly trying to resolve their mistake. Based on this experience, I’d strongly recommend going elsewhere. And frankly, those two employees should not be working front-of-house with that kind of attitude toward customers.
Food: 2
Service: 2
Sarah Psutka
1: The phone goes right to busy whenever I try to call. This goes on every time. Apparently it is set up this way so they don’t have to deal with people.
2. I just got a caramel latte and at least 1/4 of it is foam. I did not ask for any and I ordered a large. So I paid for a bunch of air. This is unacceptable and ridiculous.
Time Hortons can do better and should do better instead of ripping people off especially with higher priced drinks. Disgusting.
Ayhem
Not Clean whatsoever, just saw worker dumping a brewed coffee bucket in the machine, it literally washed their bare hands in the way and they acted like its normal.
Atmosphere: 3
Food: 1
Service: 3
Surinder Dusanjh
Hy if u can watch your store front delivery desk camers u can find how they treated us we explained them but they lie on our face time around 4pm
G D
Too many staff and big Zero activities .
Atmosphere: 1
Food: 4
Service: 1
Amy M
Once again hot chocolate machine was out of hot chocolate and still served it. You can clearly see it was not correct and still handed it out.
Food: 2
Service: 2
Chelsea C
This Tim Hortons is so slow! Wait time is ridiculous in the drive thu and inside. Service is slow and you can't understand anyone at cash half the time. Honestly probably better if they found better management that actually made the workers work. Stop trying to be a restaurant when your a coffee shop!
Much friendlier staff than my last visit. The cleathinest has improved over my last visit. it may just have been a bad day on my previous stop at this business.
Atmosphere: 4
Food: 4
Service: 4
Amber Schopp
Very slow, whats the point of mobile ordering ahead, if you still have to wait 20 min for your order
Atmosphere: 3
Food: 3
Service: 2
Jerma 985
2 of your employees like to make fun of the costumers in the stores and I caught them pointing and laughing at me and kept side eyeing eachother, both at LEAST in their mid 30s with tattoos. too grown to be making fun of elders and teenagers, they work almost every day and CONSTANTLY talk bad about daily customers and act unprofessional, I'm not greeted with friendly smiles I'm greeted knowing they'll be making fun of me as soon as I walk out, unless you want GROWN ADULTS talking about you behind your back no matter how nice you are too them I suggest you don't come here, I wont be.
Atmosphere: 1
Food: 3
Service: 1
Annastasia Dee
Its concerning that there is more negative reviews then postive at this location, seems like many customers have posted there concerns and complaints about this location more then any other location in the Soo, that's concerning. No one should have to deal with poor customer service, especially in a food services restaurant,seems all employees including management could use a refresher in customer service and if they are miserable and dont like there job ...maybe find a new one instead of making the whole team and establishment look bad.
This coffee tastes like someone took a mug of hot water and splashed some milk in it, and then brewed coffee on the other side of the room.
Food: 1
Today, I ordered a cilantro veggie wrap and a coffee in second line Tim hortons and my experience was very disappointed with what I received. The wrap was extremely watery, the rice inside was hard and difficult to chew (almost raw/stale), and the portion size was much smaller than usual. Even the flour wrap was sticked paper as you can see everything in the pictures i shared with you. Overall quality of veggie wrap was poor and not worth it. I usually get fresh and delicious wrap from other Tim hortons but today it was not good. Even when i called them and informed i got this kind of wrap, they said talk to manager. Do we need to come specifically for this? Although I usually enjoy Tim Hortons, this experience was extremely unsatisfying. I hope if you care more in food preparation and portioning so customers can receive fresh and properly cooked meals, also nobody can deal with this kind of food. only this Tim Horton’s service is slow and terrible. Even i saw one day two of their employees were fighting and she was abusing in front of me and other customers to her other member. I do not know literally, is this a way to give best service to customer?
Atmosphere: 2
Food: 1
Service: 1
This place has got to be the worst Timmies to go to at night. The service is horrible. They are rude, they never maje anything right. The worst thing to order at night has got to be an IceCapp.. for the price they charge .. its disgusting. They over blend it so its runny and never tastes like it should. They need to get experienced employees not newbies who dont know what they are doing. I will not be going to this store anymore. Ill drive to another store. Even during the day. 4th IcedCapp that couldn't consume in the past few weeks. Total BULLSHIT. $20 in total that I lost . Guess thats how they treat their customers at the establishment. DISGUSTING FOOD/DRINKS!!!.. RUDE EMPLOYEES!!!
This store at Second Line & Farwell Terr is giving the TIM HORTON franchise a bad reputation!!!
Atmosphere: 1
Food: 1
Service: 1
Extremely disappointed with the customer service here. I went in to sort out an issue with a messed-up order, and while one of the male staff members was helpful and took my name down for follow-up, things went downhill fast the next day. When I returned, the two female employees at the front (both wearing glasses) were incredibly rude and dismissive when I explained the situation. They gave me unnecessary attitude simply because my name wasn’t in the log — even though another male staff member later confirmed I had been there the day before and had spoken to someone.
There was absolutely no reason for the disrespect or tone I received while calmly trying to resolve their mistake. Based on this experience, I’d strongly recommend going elsewhere. And frankly, those two employees should not be working front-of-house with that kind of attitude toward customers.
Food: 2
Service: 2
1: The phone goes right to busy whenever I try to call. This goes on every time. Apparently it is set up this way so they don’t have to deal with people. 2. I just got a caramel latte and at least 1/4 of it is foam. I did not ask for any and I ordered a large. So I paid for a bunch of air. This is unacceptable and ridiculous. Time Hortons can do better and should do better instead of ripping people off especially with higher priced drinks. Disgusting.
Not Clean whatsoever, just saw worker dumping a brewed coffee bucket in the machine, it literally washed their bare hands in the way and they acted like its normal.
Atmosphere: 3
Food: 1
Service: 3
Hy if u can watch your store front delivery desk camers u can find how they treated us we explained them but they lie on our face time around 4pm
Too many staff and big Zero activities .
Atmosphere: 1
Food: 4
Service: 1
Once again hot chocolate machine was out of hot chocolate and still served it. You can clearly see it was not correct and still handed it out.
Food: 2
Service: 2
This Tim Hortons is so slow! Wait time is ridiculous in the drive thu and inside. Service is slow and you can't understand anyone at cash half the time. Honestly probably better if they found better management that actually made the workers work. Stop trying to be a restaurant when your a coffee shop!
Atmosphere: 3
Food: 2
Service: 1
Restaurantji Recommends
Great service
Atmosphere: 5
Food: 5
Service: 5
Much friendlier staff than my last visit. The cleathinest has improved over my last visit. it may just have been a bad day on my previous stop at this business.
Atmosphere: 4
Food: 4
Service: 4
Very slow, whats the point of mobile ordering ahead, if you still have to wait 20 min for your order
Atmosphere: 3
Food: 3
Service: 2
2 of your employees like to make fun of the costumers in the stores and I caught them pointing and laughing at me and kept side eyeing eachother, both at LEAST in their mid 30s with tattoos. too grown to be making fun of elders and teenagers, they work almost every day and CONSTANTLY talk bad about daily customers and act unprofessional, I'm not greeted with friendly smiles I'm greeted knowing they'll be making fun of me as soon as I walk out, unless you want GROWN ADULTS talking about you behind your back no matter how nice you are too them I suggest you don't come here, I wont be.
Atmosphere: 1
Food: 3
Service: 1
Its concerning that there is more negative reviews then postive at this location, seems like many customers have posted there concerns and complaints about this location more then any other location in the Soo, that's concerning. No one should have to deal with poor customer service, especially in a food services restaurant,seems all employees including management could use a refresher in customer service and if they are miserable and dont like there job ...maybe find a new one instead of making the whole team and establishment look bad.
Atmosphere: 1
Food: 1
Service: 1
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