I have to give a humongous & warm thank you Biggby Coffee in Shelby Township. The staff here is absolutely fantastic—they are so great and friendly every single time I visit. I'm one of those customers with a pretty complicated order, and they always handle it with a smile and get it exactly right. What I love most is the consistency. No matter what drink I order, it always tastes exactly like it's supposed to. Whether it's a hot latte or a cold brew, the quality is always perfect. It's the only coffee shop where I know I'll get a great drink and an awesome experience every time. This location is a perfect example of great coffee and wonderful service. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Amy AD
Instead of a hot, freshly brewed coffee, I got a barely warm one. It took forever to make — and I was the only customer there! The place was dirty and had a musty smell🤮. Very disappointing.
Atmosphere: 1
Food: 1
Service: 1
Hoss
Not sure what’s going on at that place, but selling coffee is secondary to a political agenda. Servers lack emotion/personality/service enthusiasm. Won’t be going back until I see the nonsense settle down
Atmosphere: 1
Food: 4
Service: 3
rashawn fiorelli
Friendly staff
mark weglarz
I’ve never been so disgusted by the service I got at this place .. nasty , rude staff .. overheard them making fun of all the customers that were leaving and people in the parking lot , last time I came to this place they gave me re-fills on my coffee no questions asked , I asked for a refill and the staff were extremely rude and nasty about it and wanted to charge me full price, staff gave me some sort of attitude about it , hilarious .. my friend came up not even 5 minutes later and asked if he could get a re-fill on a hot coffee if he ordered one and they told him they could .. complete joke .. I confronted the manager about it and he said he could give me one .. makes zero sense , then they all acted like I did something wrong on top of it all .. DO NOT GO HERE …!!!!
B
just had the worst experience with the one girl employee & owner! they didn’t have all the ingredients for the drink i ordered. i asked at the window for the topping(Orange Sugar sprinkles) that is supposed to be on this speciality drink (Game Day Latte). the guy gets me the wrong topping(Rainbow Wax sprinkles) so i go inside. asked about the topping girl says we’re all out! first off that should have been told me to the second i ordered the drink. second she was completely rude then laughing at me when i wanted a refund and no one would help me! supppper unprofessional work place and they treat customers poorly.
Kathleen Monroe
Drive thru staff is always pleasant and helpful. Still the best sugar free drink anywhere
Liam Joiner
I often come in to this location multiple times a week, since I work in the area. Everyone is always friendly and attentive. Very quick to receive order and it’s always correct. I recently changed from Tim hortons to Biggby and I am so glad I did. Way better quality food and drinks, and the customer service is great. Everyone here is extremely friendly
Atmosphere: 5
Food: 5
Service: 5
Dockter Peroxide
12/09/2024, between 1:45PM-2:00PM Not a shred of basic human decency or politeness. I walk in, no other customers, just the cashier standing at the register. Doesn't say hello or anything, just "What can I do for you?". So I say "hello, how are you?" (like a non-psychopath). She mumbles "good" and repeats "what can I do for you". I proceed to order and say thank you very much, to which I unsurprisingly get absolutely no response. As I'm waiting for my order I'm observing all the signs everywhere about love so I give it one more shot when I get my order and say thank you very much and have a nice day to wish I literally get absolutely zero response. ABSOLUTELY PATHETIC!!! The three employees were chatting perfectly normally to each other so I know it's a conscious choice to ignore me and treat me like I'm less than human. On top of all that, the Frozen latte was the equivalent of getting an iced coffee with all the ice already melted in it. Not frozen at all just the consistency of water from the second they handed it to me. But forget the quality of food. Avoid this place on principle alone. ...I blame their parents.
Atmosphere: 1
Food: 1
Service: 1
Kelley VanDamme
I got a Bigby coffee with French vanilla. Not what I'm used to as far as flavor. I drank it but wasn't a huge fan. I'm used to more french vanilla flavor.
Absolutely love their coffee but this particular location had their lobby closed extremely early, making both drive through lines very very long. Didn't love that part
Dietary restrictions: Lactose intolerant friendly
Atmosphere: 3
Food: 5
Service: 3
Thomas Jones
Have been to BIGGBY COFFEE shops from St Saint Marie down to Toledo Ohio this one top notch very friendly and great service.
Atmosphere: 5
Food: 5
Service: 5
Antonina Strazimiri
Recommend the following lattes: spotted owl, nutty squirrel, and butter bear.
I always feel welcomed here!
I have to give a humongous & warm thank you Biggby Coffee in Shelby Township. The staff here is absolutely fantastic—they are so great and friendly every single time I visit. I'm one of those customers with a pretty complicated order, and they always handle it with a smile and get it exactly right.
What I love most is the consistency. No matter what drink I order, it always tastes exactly like it's supposed to. Whether it's a hot latte or a cold brew, the quality is always perfect. It's the only coffee shop where I know I'll get a great drink and an awesome experience every time.
This location is a perfect example of great coffee and wonderful service. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Instead of a hot, freshly brewed coffee, I got a barely warm one. It took forever to make — and I was the only customer there! The place was dirty and had a musty smell🤮. Very disappointing.
Atmosphere: 1
Food: 1
Service: 1
Not sure what’s going on at that place, but selling coffee is secondary to a political agenda. Servers lack emotion/personality/service enthusiasm. Won’t be going back until I see the nonsense settle down
Atmosphere: 1
Food: 4
Service: 3
Friendly staff
I’ve never been so disgusted by the service I got at this place .. nasty , rude staff .. overheard them making fun of all the customers that were leaving and people in the parking lot , last time I came to this place they gave me re-fills on my coffee no questions asked , I asked for a refill and the staff were extremely rude and nasty about it and wanted to charge me full price, staff gave me some sort of attitude about it , hilarious .. my friend came up not even 5 minutes later and asked if he could get a re-fill on a hot coffee if he ordered one and they told him they could .. complete joke .. I confronted the manager about it and he said he could give me one .. makes zero sense , then they all acted like I did something wrong on top of it all .. DO NOT GO HERE …!!!!
just had the worst experience with the one girl employee & owner! they didn’t have all the ingredients for the drink i ordered. i asked at the window for the topping(Orange Sugar sprinkles) that is supposed to be on this speciality drink (Game Day Latte). the guy gets me the wrong topping(Rainbow Wax sprinkles) so i go inside. asked about the topping girl says we’re all out! first off that should have been told me to the second i ordered the drink. second she was completely rude then laughing at me when i wanted a refund and no one would help me! supppper unprofessional work place and they treat customers poorly.
Drive thru staff is always pleasant and helpful. Still the best sugar free drink anywhere
I often come in to this location multiple times a week, since I work in the area. Everyone is always friendly and attentive. Very quick to receive order and it’s always correct. I recently changed from Tim hortons to Biggby and I am so glad I did. Way better quality food and drinks, and the customer service is great. Everyone here is extremely friendly
Atmosphere: 5
Food: 5
Service: 5
12/09/2024, between 1:45PM-2:00PM
Not a shred of basic human decency or politeness.
I walk in, no other customers, just the cashier standing at the register. Doesn't say hello or anything, just "What can I do for you?". So I say "hello, how are you?" (like a non-psychopath). She mumbles "good" and repeats "what can I do for you". I proceed to order and say thank you very much, to which I unsurprisingly get absolutely no response. As I'm waiting for my order I'm observing all the signs everywhere about love so I give it one more shot when I get my order and say thank you very much and have a nice day to wish I literally get absolutely zero response. ABSOLUTELY PATHETIC!!! The three employees were chatting perfectly normally to each other so I know it's a conscious choice to ignore me and treat me like I'm less than human.
On top of all that, the Frozen latte was the equivalent of getting an iced coffee with all the ice already melted in it. Not frozen at all just the consistency of water from the second they handed it to me. But forget the quality of food. Avoid this place on principle alone.
...I blame their parents.
Atmosphere: 1
Food: 1
Service: 1
I got a Bigby coffee with French vanilla. Not what I'm used to as far as flavor. I drank it but wasn't a huge fan. I'm used to more french vanilla flavor.
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
Great coffee just need to know what to order exactly to get amazing espresso
Atmosphere: 4
Food: 4
Service: 3
Loved Emma as my barista; so sweet and helpful
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frozen Chai Charger, Blueberry Muffin, Bagel
Absolutely love their coffee but this particular location had their lobby closed extremely early, making both drive through lines very very long. Didn't love that part
Dietary restrictions: Lactose intolerant friendly
Atmosphere: 3
Food: 5
Service: 3
Have been to BIGGBY COFFEE shops from St Saint Marie down to Toledo Ohio this one top notch very friendly and great service.
Atmosphere: 5
Food: 5
Service: 5
Recommend the following lattes: spotted owl, nutty squirrel, and butter bear.
Atmosphere: 4
Food: 4
Service: 5
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