EXCELLENT! I purchased a Philips 1200 machine from this company and I couldn't be happier. If it was refurbished, it LOOKS and runs like brand new. I received it 24 hours after I ordered it! Wally and his team are fantastic. I love it! Wally, thanks for continuing to caffeinate me!
Ebrahim Obaid
Never answer the phone
Betsy M
I was hoping to purchase an espresso machine. Went on Friday, August 2. The owner was not in as I had questions, being this would be my first purchase. I was told by his associate that he would be in on Monday August 5. I stopped in again this morning and was informed he was out again. I live a little bit of a distance and that was my last attempt to try to purchase through them. I was hoping to buy from a local business. I would say call first to ensure someone is available at this business to answer your questions.
Danette Duron-Willner
Thank you for resuscitating her! Over ten years old, and she is working like new.
Richard
These guys are awesome. Broke my Saeco PicoBaristo and they got me all fixed up. Wael is great.
Dragana Millson
Highly recommend Espresso Machine Experts!! Wael is extremely knowledgeable and wonderful to work with. We appreciate the time he took to explain the differences in each of the machines and we ended up going with one we hadn’t even considered prior to stopping at the store. It’s been a few weeks with our new Jura Ena 8 and we love it, it’s the perfect machine for us!! Thank you, Wael!!
Sarah Rutkowski
Would give 0 stars if I could. Went in there to buy an espresso machine and the employee was very dismissive
Jimmy Lapierre
My machine was sent here by Philips for warranty service. The turnaround was quick, and the machine came back working like new. They also did other maintenance tasks that were above and beyond. It was very well packaged for the return. Overall great service!
Joe Roberts
I bought my first Pico Barista from these folks a few months ago. When I had a problem with it after brewing a couple hundred cups, the owner walked me through a FaceTime effort to repair it myself. When that didn’t work I shipped it to him and he repaired under warranty as advertised. I then bought one for my daughter who loves the machine and the coffee it makes. So now I had to get one for my son, which I just did. Throughout, the owner could not have been more responsive or helpful. I would recommend these folks with no hesitation ????????????A couple of years later and I had another issue (we use it a lot, so no surprise!!). The owner again was incredibly responsive and once more helped me get it running again. Wael is the kind of guy I really appreciate doing business with. And for the record, he was too kind to point it out, but the issue was of m own making. Nothing wrong with the machine :-)
Liz B
I called Espresso Machine Experts and left a message. A few days later I called them again after not getting a call back.I asked about a manual espresso machine repair. They told me they didn't fix those. Which that is totally fine. I asked if by chance they knew anyone who did (since sometimes businesses work together and send eachother referrals). The guy on the phone literally told me "you're guess is as good as mine, I am going to just google it and you can do that too".Coming from a professional shop, that answer was probably one of the worst interactions I have ever gotten from a store before in terms of customer service. There are many nicer ways to go about telling someone that you do not know but you would recommend doing a search for XYZ.....I was floored.Anyway, if I do get an automatic machine, I will not be calling them back, ever.
Great service!! Stopped in to repair my espresso machine and they fixed it for me while I waited. The gentleman was very friendly, courteous, professional and polite. I would definitely recommend coming here to service your machine (or buy a new one)!
Brock Parker
Made a mistake earlier. The problem was and is with the loose hose for milk frothing. Been that way from the start. Hard to diagnose. Now I just push hose on the machine at the start of the day and all is well. Took over 2 years to find this...hope this helps others.
Eric C Wilhelm Realtor
Bought our machine from here and they have Great coffee at a fair price ?
Christine Bowles
My get my favorite coffee beans here and love their espresso machines!
Amy Moll
Terrific customer service. Bought refurbished machine - it works great, very timely shipping and a great price. A small plastic piece was broken when arrived (not important to function of machine) and when I sent an email, they quickly sent a replacement part.
EXCELLENT! I purchased a Philips 1200 machine from this company and I couldn't be happier. If it was refurbished, it LOOKS and runs like brand new. I received it 24 hours after I ordered it! Wally and his team are fantastic. I love it! Wally, thanks for continuing to caffeinate me!
Never answer the phone
I was hoping to purchase an espresso machine. Went on Friday, August 2. The owner was not in as I had questions, being this would be my first purchase. I was told by his associate that he would be in on Monday August 5. I stopped in again this morning and was informed he was out again. I live a little bit of a distance and that was my last attempt to try to purchase through them. I was hoping to buy from a local business. I would say call first to ensure someone is available at this business to answer your questions.
Thank you for resuscitating her! Over ten years old, and she is working like new.
These guys are awesome. Broke my Saeco PicoBaristo and they got me all fixed up. Wael is great.
Highly recommend Espresso Machine Experts!! Wael is extremely knowledgeable and wonderful to work with. We appreciate the time he took to explain the differences in each of the machines and we ended up going with one we hadn’t even considered prior to stopping at the store. It’s been a few weeks with our new Jura Ena 8 and we love it, it’s the perfect machine for us!! Thank you, Wael!!
Would give 0 stars if I could. Went in there to buy an espresso machine and the employee was very dismissive
My machine was sent here by Philips for warranty service. The turnaround was quick, and the machine came back working like new. They also did other maintenance tasks that were above and beyond. It was very well packaged for the return. Overall great service!
I bought my first Pico Barista from these folks a few months ago. When I had a problem with it after brewing a couple hundred cups, the owner walked me through a FaceTime effort to repair it myself. When that didn’t work I shipped it to him and he repaired under warranty as advertised. I then bought one for my daughter who loves the machine and the coffee it makes. So now I had to get one for my son, which I just did. Throughout, the owner could not have been more responsive or helpful. I would recommend these folks with no hesitation ????????????A couple of years later and I had another issue (we use it a lot, so no surprise!!). The owner again was incredibly responsive and once more helped me get it running again. Wael is the kind of guy I really appreciate doing business with. And for the record, he was too kind to point it out, but the issue was of m own making. Nothing wrong with the machine :-)
I called Espresso Machine Experts and left a message. A few days later I called them again after not getting a call back.I asked about a manual espresso machine repair. They told me they didn't fix those. Which that is totally fine. I asked if by chance they knew anyone who did (since sometimes businesses work together and send eachother referrals). The guy on the phone literally told me "you're guess is as good as mine, I am going to just google it and you can do that too".Coming from a professional shop, that answer was probably one of the worst interactions I have ever gotten from a store before in terms of customer service. There are many nicer ways to go about telling someone that you do not know but you would recommend doing a search for XYZ.....I was floored.Anyway, if I do get an automatic machine, I will not be calling them back, ever.
Restaurantji Recommends
Great service!! Stopped in to repair my espresso machine and they fixed it for me while I waited. The gentleman was very friendly, courteous, professional and polite. I would definitely recommend coming here to service your machine (or buy a new one)!
Made a mistake earlier.
The problem was and is with the loose hose for milk frothing.
Been that way from the start. Hard to diagnose. Now I just push hose on the machine at the start of the day and all is well. Took over 2 years to find this...hope this helps others.
Bought our machine from here and they have Great coffee at a fair price ?
My get my favorite coffee beans here and love their espresso machines!
Terrific customer service. Bought refurbished machine - it works great, very timely shipping and a great price. A small plastic piece was broken when arrived (not important to function of machine) and when I sent an email, they quickly sent a replacement part.
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