I don’t know how a place can mess up orders this consistently, but this Panera Bread somehow manages to do it every single time. I order here 2–3 times a week for the past couple of YEARS, and I order the SAME exact thing. You’d think by now they’d get it right. Nope.
They forget items from my order constantly, give me the wrong sandwich, or just decide not to include things at all—without telling me it’s sold out. No call. No heads-up. Just missing food. This has happened at least 7 times, probably more.
If you’re a regular customer spending money here multiple times a week, you’d expect even the bare minimum level of competence. Apparently that’s too much to ask. Instead, it’s a guessing game every time I open the bag to see what they forgot or replaced.
I am done with this Panera. Completely over it. I will never be coming back to this location again. Horrible service, zero accountability, and no respect for loyal customers.
Avoid this place if you actually want the food you ordered.
Atmosphere: 1
Food: 1
Service: 1
Tara Allen
I understand that sometimes things can get busy and chaotic, but don’t tell a customer their order is ready, when it definitely is not!!! I did a pick up order and when I arrived, it said it was ready. I’m standing there waiting because I didn’t see it. Finally I was about to grab the attention of a worker and she said, the soup I requested was still frozen😠. So why did you say it was READY!!! Ended up having to get a soup I didn’t want. Do better Panera
Food: 1
Service: 1
Jane Tuscany
Never have decaf coffee after 2pm. Cold and old decaf in evening. Staff told not to make decaf later. Some of us cannot drink caffeine drinks of any kind.
Atmosphere: 2
Food: 2
Service: 2
mya grisham
I don’t know what this is… but it was in my soup. Actually so disgusted.
Ronald Stevenson
Had been a hospital all day needed some thing, son ordered chicken noodle soup. It had 2 noodles 5 carrots no chicken. Think the chicken walked thru it. Shame for the price. 2nd time this has happened, once in Mi once in FL.will not try again. People do not seem to like their job.
Atmosphere: 1
Food: 1
Service: 1
miguel guglielmetti
Housekeeping needs much much attention Front and side doors full of hand prints All floor full of bread crumbs and dirty Seating chairs worn out I didn’t bother with rest room can’t imagine
Food: 3
Service: 1
Mark Isabell
Waited 20 minutes in drive through for a cup of coffee. One car ahead of me. They had three small bags and two drinks. Horrible slow service. 11am 11-29-2025.
Service: 1
Justin B.
Prices are way way way too high for what you get. 2 sandwiches, 2 soups, and 2 Mac $65. For really what small servings(sandwiches are decent size) and subpar food. I mean it’s better than fast food I guess so it gets an extra star..
The drive-through person was vary mad and had a big attitude when I asked her for the price and kept saying I had a pickup when I didn’t
Atmosphere: 1
Service: 1
Jon H
Ordered over 45$ worth of food and everyone’s sand-which was wrong. Of course they are out of avocados they are always out of something and you can bet that the price is still the same.
When I told them that my sandwiches were wrong and showed them that my receipt shows this one has no onion or basil and this other one has add cucumber they just looked puzzled and still remade it wrong.
All the workers at this location seem to hate their job. They look angry or disgusted and are always rude. Management needs to step up.
Atmosphere: 1
Food: 1
Service: 1
Shane Bostian
Generic in every aspect.
Expensive for the quality.
Atmosphere: 3
Food: 3
Service: 3
Valorie Anderson-Branch
The whole salad I ordered portion was way smaller than I am use to from other locations I go to
Atmosphere: 4
Food: 3
Service: 5
Ashley Bainbridge
Everytime I come here they screw up my order! I ordered a door dash order today and they forgot a sandwhich so I had to go pick it up and wait 25 minutes for them to make it.
Full salad has gotten smaller :-(
Atmosphere: 3
Food: 4
Service: 5
Good food and service!
Atmosphere: 5
Food: 5
Service: 5
I don’t know how a place can mess up orders this consistently, but this Panera Bread somehow manages to do it every single time. I order here 2–3 times a week for the past couple of YEARS, and I order the SAME exact thing. You’d think by now they’d get it right. Nope.
They forget items from my order constantly, give me the wrong sandwich, or just decide not to include things at all—without telling me it’s sold out. No call. No heads-up. Just missing food. This has happened at least 7 times, probably more.
If you’re a regular customer spending money here multiple times a week, you’d expect even the bare minimum level of competence. Apparently that’s too much to ask. Instead, it’s a guessing game every time I open the bag to see what they forgot or replaced.
I am done with this Panera. Completely over it. I will never be coming back to this location again. Horrible service, zero accountability, and no respect for loyal customers.
Avoid this place if you actually want the food you ordered.
Atmosphere: 1
Food: 1
Service: 1
I understand that sometimes things can get busy and chaotic, but don’t tell a customer their order is ready, when it definitely is not!!! I did a pick up order and when I arrived, it said it was ready. I’m standing there waiting because I didn’t see it. Finally I was about to grab the attention of a worker and she said, the soup I requested was still frozen😠. So why did you say it was READY!!! Ended up having to get a soup I didn’t want. Do better Panera
Food: 1
Service: 1
Never have decaf coffee after 2pm. Cold and old decaf in evening. Staff told not to make decaf later. Some of us cannot drink caffeine drinks of any kind.
Atmosphere: 2
Food: 2
Service: 2
I don’t know what this is… but it was in my soup. Actually so disgusted.
Had been a hospital all day needed some thing, son ordered chicken noodle soup. It had 2 noodles 5 carrots no chicken. Think the chicken walked thru it. Shame for the price. 2nd time this has happened, once in Mi once in FL.will not try again. People do not seem to like their job.
Atmosphere: 1
Food: 1
Service: 1
Housekeeping needs much much attention
Front and side doors full of hand prints
All floor full of bread crumbs and dirty
Seating chairs worn out
I didn’t bother with rest room can’t imagine
Food: 3
Service: 1
Waited 20 minutes in drive through for a cup of coffee. One car ahead of me. They had three small bags and two drinks. Horrible slow service. 11am 11-29-2025.
Service: 1
Prices are way way way too high for what you get. 2 sandwiches, 2 soups, and 2 Mac $65. For really what small servings(sandwiches are decent size) and subpar food. I mean it’s better than fast food I guess so it gets an extra star..
Food: 3
Restaurantji Recommends
The drive-through person was vary mad and had a big attitude when I asked her for the price and kept saying I had a pickup when I didn’t
Atmosphere: 1
Service: 1
Ordered over 45$ worth of food and everyone’s sand-which was wrong. Of course they are out of avocados they are always out of something and you can bet that the price is still the same.
When I told them that my sandwiches were wrong and showed them that my receipt shows this one has no onion or basil and this other one has add cucumber they just looked puzzled and still remade it wrong.
All the workers at this location seem to hate their job. They look angry or disgusted and are always rude. Management needs to step up.
Atmosphere: 1
Food: 1
Service: 1
Generic in every aspect.
Expensive for the quality.
Atmosphere: 3
Food: 3
Service: 3
The whole salad I ordered portion was way smaller than I am use to from other locations I go to
Atmosphere: 4
Food: 3
Service: 5
Everytime I come here they screw up my order! I ordered a door dash order today and they forgot a sandwhich so I had to go pick it up and wait 25 minutes for them to make it.
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