Sonic Drive-In

45231 Hayes Rd, Shelby
(586) 566-4040

Recent Reviews

Sort by
313graphs

If you want your whole order wrong, slow service. This is your place!

Atmosphere: 1

Food: 1

Service: 1

Sharjil Shamim

EXTREMELY slow, expect about 10 minutes of wait per car ahead of you and 10 minutes fit for your own car, even if just one small milkshake. Writing this as I'm sitting in my car at the front of the line waiting on my milkshake

Atmosphere: 1

Food: 4

Service: 1

Jamie Powell

This place is a joke. It took us 25 minutes to get our food. We ordered two slushes and one combo meal. They are very understaffed. I felt so bad for the employees. This is not a one time occurrence. The owner of the this franchise clearly does not care about his employees. This location is intentionally understaffed all the time to save money. Owner should be embarrassed and ashamed. Treat your employees and customers with some respect.

Atmosphere: 1

Food: 1

Service: 1

gerald cavanaugh

These Google sponsored searches are getting ridiculous. Your establishment is 30 minutes away from me, yet thanks to it being sponsored, you're the first one to show up.

Savannah McClelland

Didn’t have half of what I wanted to order. Wait time was ridiculous for fast food.

Atmosphere: 2

Food: 2

Service: 2

Chris burrell

I don't know if the fries are supposed to always be that hard but like the food quality is like really going down stopped at the one on groesbeck and just like it was horrible I live by the one on Hall road it's okay but it's just like the quality to taste is not what it used to be

Atmosphere: 4

Service: 4

Austin Nash

The girl at the window with the short hair is not very attentive and she has a very poor attitude I repeated my order 3 times to her and she still got our drinks wrong and tried to argue with us!!!!! . 3 drinks and a footlong took them 50 minutes!!!! Insane!!!!! Avoid this location at all costs!

Atmosphere: 1

Food: 2

Service: 1

Rebecca Gardiner

I may have waited like 3 weeks to put this review but I have to say that I don’t recommend this location. My boyfriend and I went through the drive through and it wasn’t the best experience. For starters it was about a 20-30 minute wait and it looked like the girls working there were messing around. Then when I finally got the food we looked at the sandwich and found a piece of hair or an eyelash on the burger. I also order fries but got totes instead.

Atmosphere: 1

Food: 1

Service: 3

Vince Orsetto

This place is honestly a joke. I ordered on the app. It took over 20 mins to get my food. My kid was sick in the back so I was trying to get her home as soon as possible. I drove off not thinking that my order would be wrong. They forgot 4 items and gave me 2 other wrong items. I came back. Sat at the speaker for a good 10 minutes before I was helped. Told him everything that was forgotten. He said pull up. I’ve now been in line for over 20 mins again with 3 cars still ahead of me. This place has become the biggest joke. It’s sad.

Atmosphere: 1

Food: 2

Service: 1

Robert Skinner

Been sitting here at the drive through for over 20 minutes with three other cars. The sign says they’re open until midnight. It’s only 9 o’clock what gives?

Service: 1

Grant Skinner

I ordered from this establishment on DoorDash at 10:15 PM. DoorDash dispatched four separate drivers to the location, but the establishment was closed. However, they have since informed me that they are open until midnight. Consequently, I am now faced with a potential wait of seven to ten days for a refund. This situation is unacceptable and requires immediate attention. The establishment should either update its operating hours or hire additional staff to ensure that the premises remain open during peak hours.

Atmosphere: 1

Food: 1

Service: 1

Taylor Jones

Visiting from Canada. Thought we would try something we don’t have there. Waited 20 minutes to order, then waited 40 minutes for food. Ordered at the bay and tried ordering at the window because of the time it took. The person who took our order did not sound friendly at all. Will never be visiting this location again. Waited forever for mediocre food. Just go to McDonald’s it will be way cheaper and faster.

Atmosphere: 1

Food: 2

Service: 1

Elizabeth Rinke

Visited 1st time today. Got here at 930 pm. Drive thru was moving. I decided to park. Waited about 15 min before I got a "hello." So we ordered 20.00 of food nothing special. Did not get our food until 10:45 pm. Like Imma be patient but this is crazy

Atmosphere: 4

Food: 4

Service: 2

Jonathan Ayers

Ordered on the app, spent 45 mins waiting for our food, food was fine but the fact that it took so damn long is seriously irresponsible, no franchise info or manager info on doors to contact management directly if you can't staff a store properly then maybe the location shouldn't be open

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Sandwich, Tots, Fries

Anita Lawhead

Pre ordered food and Still waited in lined 45 min

Loading...