Placed an order online @5:54. Arrived @6:07, waited at the drive through until my order was done @6:20. No comment, besides the fact that my coke was half filled and my order messed up. DONT GO HERE
Ezreal The Shiba Inu
I was on my way home from work So I made a pick up order for two Number 17 with extra bacon and extra mayonnaise On the sandwich and extra on the side. I picked up my food and went home only to find that they messed up my order I had to drive back An extra 20 minutes.
When I arrived, they told me that they can make me two new orders and keep the mistake. At that point, I was thinking OK I accept this. But then, right after someone else told me that they’re just gonna put the bacon in my order. And I also accept this because it was clearly their mistake, I didn’t need to and shouldn’t have to drive the extra 20 minutes. I just won’t be coming back anymore.
I would recommend you to check your order before you leave
Rob B
I’m accustomed to JJ’s being fast and efficient. The food has always been good, not great. However, it was always their consistency in preparation, quality and service that set them apart.
This JJ’s just plain stinks! The sandwiches are slopped together, they are slow and seemingly incompetent.
Compared to every other JJ’s I have ever been to across multiple states, this is by far the worst. I personally have never had a single complaint about JJ’s until now.
This location I have tried 3 times as they are now my local JJ’s. No more! Train your people and/or put someone responsible in charge.
Bunnie
Smells like pee and they want $10 for a tiny crappy sandwich, I walked out without ordering anything
Andria Angott
The bread was so hard for multiple sandwiches that it hurt our jaw and teeth. We even called to let them know and they said we were wrong. Never going back
VaS
Delivery time is super slow. Waited about an hour for my food to be delivered when I’m working not even a minute down the road.
Atmosphere: 1
Food: 1
Service: 1
Tim Brown
Can't get a sandwich correct as ordered.
Food: 1
Robert Koh
No greeting or nothing, chairs are up like they’re closed, asked for no cheese and got cheese
Colin Odonnell
I tried a roast beef cheddar at my first time at Jimmy johns in Niles Michigan and it was very good. I brought my friend here because he was willing to try Jimmy johns and they don't even have the roast beef cheddar... The food here is assembled incorrectly, meat piling halfway out of the sandwich on a bed of lettuce. Didn't offer to toast it. Didn't offer me a drink or combo. My friends order looked just as terrible. Thanks for making me look like a fool with your soul less untoasted sandwiches. Also the mumbler at the register fought me every step of the way. Training or not, speak up and enunciate! Eye contact!
Atmosphere: 1
Food: 1
Service: 1
Nick Young
South Lyon location staff hangs up on you rude workers they need to review their workers and hire again
I usually love Jimmy Johns. I usually walk into a welcoming and friendly environment. Most Jimmy John’s stores are usually clean. My order is usually out pretty quick. However, this location is the complete opposite.
I recently moved to the area, so I had never tried this location before. I was tired, I had been at work all day, and I didn’t feel like cooking anything for dinner. Additionally, I knew I had a bunch of college coursework to complete so I decided that I would grab my favorite sandwich from one of my favorite sub shop chains on my way home from work.
From the moment I walked in, I should have honestly just walked out. When I walked in, there were several boys working behind the counter that immediately made it very obvious that I was an inconvenience walking in to them. They didn’t have good attitudes, and you could tell that they definitely didn’t want to be there. The smell was also completely awful in there - completely unsanitary. When I finally got my sandwich, it was both sloppily made and wrapped with no effort. I will not be returning to this location again. To be honest, I will not even be eating the sandwich because of the attitude and sanitary conditions at this establishment - which is honestly such a shame and such a waste. But I can’t risk my health for that.
The attitudes? Honestly, I could understand IF I walked in 10 minutes before closed. But I walked in just under an hour before close. Before I walked in, I saw them all standing behind the counter chit chatting, so I knew I wasn’t disrupting any nightly closing duties in that moment. I get it, some people have bad days, especially working in customer service, but this was completely unprofessional in every way possible.
Atmosphere: 1
Food: 1
Service: 1
JENNIFER DIMARCO
Poor customer service policies. I did not receive my order when a colleague picked up several orders. The only option given to me was to come back and get it. When I told them that wasn’t possible and asked for a refund, I was refused. I will no longer give my business to a chain with such poor service policies.
Boyd Bossler
People working were very rude.. Jimmy Johns .. By reading these reviews maybe you need to evaluate your employees
Atmosphere: 1
Food: 1
Service: 1
Isadora Lewis
Disgustingly rude, waited an hour and a half for the food to be made and delivered, and was never delivered, not only was it taking extremely long for a few subs but when politely asked for it to be remade so that it wouldn't be soggy/cold by the time it got to us (mind you this is $70 worth of food) they told us flat out no. Not professionally, not understandably, just flat out no and how it would be our problem. Once going in there in person to maybe get a different response and possibly a fresh order they decided to laugh in my bf's father's face telling him and I quote to "Get a job" (as if he doesn't have one already and makes more than what a joke of minimum wage employees behind a sub counter make from 9-5) and told him if he wanted the food to then rebuy it, not a fresh order once again but the one that at this rate has been nearly sitting up cold for 2 hours.
Unprofessional, rude, and extremely arrogant as if they make enough to do so. Will say this place is completely crossed off the list and to not waste your time nor money, you have a better chance at Subway at this rate.
Atmosphere: 1
Food: 1
Service: 1
Kyle
Laughing at my family and trying to serve us soggy food after a hour and a half waiting for delivery? Telling my father to get a job? What kind of service is this?
Placed an order online @5:54. Arrived @6:07, waited at the drive through until my order was done @6:20. No comment, besides the fact that my coke was half filled and my order messed up. DONT GO HERE
I was on my way home from work So I made a pick up order for two Number 17 with extra bacon and extra mayonnaise On the sandwich and extra on the side. I picked up my food and went home only to find that they messed up my order I had to drive back An extra 20 minutes.
When I arrived, they told me that they can make me two new orders and keep the mistake. At that point, I was thinking OK I accept this. But then, right after someone else told me that they’re just gonna put the bacon in my order. And I also accept this because it was clearly their mistake, I didn’t need to and shouldn’t have to drive the extra 20 minutes. I just won’t be coming back anymore.
I would recommend you to check your order before you leave
I’m accustomed to JJ’s being fast and efficient. The food has always been good, not great. However, it was always their consistency in preparation, quality and service that set them apart.
This JJ’s just plain stinks! The sandwiches are slopped together, they are slow and seemingly incompetent.
Compared to every other JJ’s I have ever been to across multiple states, this is by far the worst. I personally have never had a single complaint about JJ’s until now.
This location I have tried 3 times as they are now my local JJ’s. No more! Train your people and/or put someone responsible in charge.
Smells like pee and they want $10 for a tiny crappy sandwich, I walked out without ordering anything
The bread was so hard for multiple sandwiches that it hurt our jaw and teeth. We even called to let them know and they said we were wrong. Never going back
Delivery time is super slow. Waited about an hour for my food to be delivered when I’m working not even a minute down the road.
Atmosphere: 1
Food: 1
Service: 1
Can't get a sandwich correct as ordered.
Food: 1
No greeting or nothing, chairs are up like they’re closed, asked for no cheese and got cheese
I tried a roast beef cheddar at my first time at Jimmy johns in Niles Michigan and it was very good. I brought my friend here because he was willing to try Jimmy johns and they don't even have the roast beef cheddar... The food here is assembled incorrectly, meat piling halfway out of the sandwich on a bed of lettuce. Didn't offer to toast it. Didn't offer me a drink or combo. My friends order looked just as terrible. Thanks for making me look like a fool with your soul less untoasted sandwiches. Also the mumbler at the register fought me every step of the way. Training or not, speak up and enunciate! Eye contact!
Atmosphere: 1
Food: 1
Service: 1
South Lyon location staff hangs up on you rude workers they need to review their workers and hire again
Restaurantji Recommends
I usually love Jimmy Johns. I usually walk into a welcoming and friendly environment. Most Jimmy John’s stores are usually clean. My order is usually out pretty quick. However, this location is the complete opposite.
I recently moved to the area, so I had never tried this location before. I was tired, I had been at work all day, and I didn’t feel like cooking anything for dinner. Additionally, I knew I had a bunch of college coursework to complete so I decided that I would grab my favorite sandwich from one of my favorite sub shop chains on my way home from work.
From the moment I walked in, I should have honestly just walked out. When I walked in, there were several boys working behind the counter that immediately made it very obvious that I was an inconvenience walking in to them. They didn’t have good attitudes, and you could tell that they definitely didn’t want to be there. The smell was also completely awful in there - completely unsanitary. When I finally got my sandwich, it was both sloppily made and wrapped with no effort. I will not be returning to this location again. To be honest, I will not even be eating the sandwich because of the attitude and sanitary conditions at this establishment - which is honestly such a shame and such a waste. But I can’t risk my health for that.
The attitudes? Honestly, I could understand IF I walked in 10 minutes before closed. But I walked in just under an hour before close. Before I walked in, I saw them all standing behind the counter chit chatting, so I knew I wasn’t disrupting any nightly closing duties in that moment. I get it, some people have bad days, especially working in customer service, but this was completely unprofessional in every way possible.
Atmosphere: 1
Food: 1
Service: 1
Poor customer service policies. I did not receive my order when a colleague picked up several orders. The only option given to me was to come back and get it. When I told them that wasn’t possible and asked for a refund, I was refused. I will no longer give my business to a chain with such poor service policies.
People working were very rude..
Jimmy Johns .. By reading these reviews maybe you need to evaluate your employees
Atmosphere: 1
Food: 1
Service: 1
Disgustingly rude, waited an hour and a half for the food to be made and delivered, and was never delivered, not only was it taking extremely long for a few subs but when politely asked for it to be remade so that it wouldn't be soggy/cold by the time it got to us (mind you this is $70 worth of food) they told us flat out no. Not professionally, not understandably, just flat out no and how it would be our problem. Once going in there in person to maybe get a different response and possibly a fresh order they decided to laugh in my bf's father's face telling him and I quote to "Get a job" (as if he doesn't have one already and makes more than what a joke of minimum wage employees behind a sub counter make from 9-5) and told him if he wanted the food to then rebuy it, not a fresh order once again but the one that at this rate has been nearly sitting up cold for 2 hours.
Unprofessional, rude, and extremely arrogant as if they make enough to do so. Will say this place is completely crossed off the list and to not waste your time nor money, you have a better chance at Subway at this rate.
Atmosphere: 1
Food: 1
Service: 1
Laughing at my family and trying to serve us soggy food after a hour and a half waiting for delivery? Telling my father to get a job? What kind of service is this?
Atmosphere: 1
Food: 1
Service: 1
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