I won’t be back to this location every time I come, they are always rude.
Service: 1
Nick Gatt
Checked out by Mikkialia through the drive through. Was the only car in the drive through and somehow managed to wait 15 minutes while watching Mikkialia on her phone the whole time. When asked what was taking so long she stated, “should be up soon he’s wrapping it up”. There was no guy prepping my order. She was taking some type of exam or quiz while preparing orders. Will not be coming back.
Atmosphere: 1
Food: 1
Service: 1
Sophia Gaves
This is literally the WORST location to order at. If you want to wait 30 minutes in the drive thru line, this is the place to go. Doesn’t matter if you order online ahead or order in line, you’ll be waiting for a while. Make sure you have gas in your tank, don’t come on E.
Atmosphere: 1
Food: 5
Service: 1
Mary Baumeister
I went through the drive through today around 5pm. There was a really nice gentleman who took my order and gave it to me. I wish I would have asked his name. He made my day such a blessing so much that he doesn't even know. I hope this message gets to him. Just being kind is not always something I get going through a drive through along with my order. He deserves praise for his kindness and service with a smile.
Food: 5
Service: 5
Nicole Davis
Best service every time. Staff is wonderful
Service: 5
Tia Bills
Great lunch choice!!
Atmosphere: 5
Food: 5
Service: 5
Disraeli Partridge
Great hot chocolate!
Yada Hayes
I will never go back to this location again, they sold me some undercooked bagels again, first couple time I went to this location, everything was good, but I guess it be the baker that day cause these last 2 times I went to this location, the bagels were undercooked and the employees told me there were fine, just the dough they had...and now this location in Southfield on Telegraph I will never attend again.. 10/25/25 Panara need to check there employees from this date. They're not right and I spent over $18..smh.. never again. I should call Corporate!!!😡
Atmosphere: 3
Food: 1
Service: 2
Ariane Burks
I’ve been sitting in your drive thru line for over ten minutes while your drive thru person is scrolling on her phone. This is the slowest Panera I’ve ever been to.
Service: 1
Carolyn Edwards
The variety of items was not what I was used to , lots of empty baskets coffee cake variety extremely limited
My fault to assume on a cold morning they’d give you a bagel that’s not cold! Got a cold untoasted bagel that was not fun to eat one bit. So specifically ask them to toast/ heat it if you don’t want it cold
Food: 1
Service: 3
Nick Popov
While it gets very busy during lunch (like any Panera in a business location) David and Chris did a phenomenal job maintaining composure, moving fast, and managing customers orders. Both certainly deserve recognition for handling the lunch rush with such composure (at least externally 🙂)
Atmosphere: 5
Food: 5
Service: 5
Gregory L
I will not go here again. I ordered ahead and they were still late. The last couple of times I have gone there the were very slow. Not acceptable at all this, since I ordered over 30 minutes ahead online, informed the counter that I was there early. Over 10 minutes late caused me to be behind schedule!
Atmosphere: 1
Food: 2
Service: 1
romi mendi
The Telegraph Southfield messed up my order. When I called back, I was directed to Nelson, the manager. I can’t tell how he apologized and made up for that mess up! He treated us with so much respect and said “ I got you “. Nelson , I wish there were more managers like you. Panera, PROMOTE HIM !!
Food: 5
Service: 5
Stuart Irwin
Their sip club is a nice program if you’d like to drink coffee
I won’t be back to this location every time I come, they are always rude.
Service: 1
Checked out by Mikkialia through the drive through. Was the only car in the drive through and somehow managed to wait 15 minutes while watching Mikkialia on her phone the whole time. When asked what was taking so long she stated, “should be up soon he’s wrapping it up”. There was no guy prepping my order. She was taking some type of exam or quiz while preparing orders. Will not be coming back.
Atmosphere: 1
Food: 1
Service: 1
This is literally the WORST location to order at. If you want to wait 30 minutes in the drive thru line, this is the place to go. Doesn’t matter if you order online ahead or order in line, you’ll be waiting for a while. Make sure you have gas in your tank, don’t come on E.
Atmosphere: 1
Food: 5
Service: 1
I went through the drive through today around 5pm. There was a really nice gentleman who took my order and gave it to me. I wish I would have asked his name. He made my day such a blessing so much that he doesn't even know. I hope this message gets to him. Just being kind is not always something I get going through a drive through along with my order. He deserves praise for his kindness and service with a smile.
Food: 5
Service: 5
Best service every time. Staff is wonderful
Service: 5
Great lunch choice!!
Atmosphere: 5
Food: 5
Service: 5
Great hot chocolate!
I will never go back to this location again, they sold me some undercooked bagels again, first couple time I went to this location, everything was good, but I guess it be the baker that day cause these last 2 times I went to this location, the bagels were undercooked and the employees told me there were fine, just the dough they had...and now this location in Southfield on Telegraph I will never attend again.. 10/25/25 Panara need to check there employees from this date. They're not right and I spent over $18..smh.. never again.
I should call Corporate!!!😡
Atmosphere: 3
Food: 1
Service: 2
I’ve been sitting in your drive thru line for over ten minutes while your drive thru person is scrolling on her phone. This is the slowest Panera I’ve ever been to.
Service: 1
The variety of items was not what I was used to , lots of empty baskets coffee cake variety extremely limited
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
My fault to assume on a cold morning they’d give you a bagel that’s not cold! Got a cold untoasted bagel that was not fun to eat one bit. So specifically ask them to toast/ heat it if you don’t want it cold
Food: 1
Service: 3
While it gets very busy during lunch (like any Panera in a business location) David and Chris did a phenomenal job maintaining composure, moving fast, and managing customers orders. Both certainly deserve recognition for handling the lunch rush with such composure (at least externally 🙂)
Atmosphere: 5
Food: 5
Service: 5
I will not go here again. I ordered ahead and they were still late. The last couple of times I have gone there the were very slow. Not acceptable at all this, since I ordered over 30 minutes ahead online, informed the counter that I was there early. Over 10 minutes late caused me to be behind schedule!
Atmosphere: 1
Food: 2
Service: 1
The Telegraph Southfield messed up my order. When I called back, I was directed to Nelson, the manager. I can’t tell how he apologized and made up for that mess up! He treated us with so much respect and said “ I got you “. Nelson , I wish there were more managers like you. Panera, PROMOTE HIM !!
Food: 5
Service: 5
Their sip club is a nice program if you’d like to drink coffee
Atmosphere: 4
Food: 4
Service: 3
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