Came in and was not allowed to order, was told that the restaurant is only accepting online orders with no reason as to why, my colleague went in not much later and he was allowed to order.
Ed P
The service we received at noon on a weekday was excellent. From the initial order to the checkout, each staff member was pleasant and attentive. The sandwiches were above average for a Potbelly, and the order was executed perfectly. This particular location has one of the better dining areas, light and bright, with windows on two sides. Previous visits to this Potbelly were not nearly as good, but any deficiencies appear to have been addressed.
Ish Bean
I got an order made for my job. The sandwiches weren’t labeled so we had to look inside the sandwiches to see which ones were which. Hard to tell with different ingredients. Hopefully nobody has allergies.😬
Chaz Audette
I got lunch around noon, and the staff had locked the doors in the middle of the lunch rush and stopped taking orders. Customers were yelled at for opening the door to knocking customers outside, even if they were picking up online orders. They were out of bacon, tuna, all 4 of the signature lemonades, ice cream and shakes, and telling customers to deal with refunds on their own through the app instead of handling it themselves. Avoid if you can, definitely not the typical experience you would have at most Potbelly's locations.
Matthew Lewis
Don't usually write reviews but I must. This was the worst, most poorly constructed sandwich I've ever had at this location. I've been here many times & never had an issue until yesterday.
The sandwich was super messy when I opened it, WAY too much dressing. Oddly enough, the majority of the dressing was in the middle part of the sandwich, yet there was no dressing on the end parts, leaving certain areas of the sandwich incredibly dry with just bread and meat. It was so bizarre.
So here I am, eating an awful $15 sandwich because I didn't want to waste it. This was a new employee I didn't recognize because the regular employee who always does a good job with my sandwich stepped into the back for a moment. Anyways, yeah I'm not going to this location again.
The service was friendly though.
Tatianya Ramirez
Love this location! Mica was so nice and sweet to me and my husband when we were there for our online order pick up. Everything tasted delicious and the store was very nice and clean, would come back to this location a million times. Thank you for making our experience so great and special Mica!!!
Hilton Bernard Graham
their sandwiches are meatless when you order them nothing like menu.On Friday the 28th i order my wife a chicken salad salad it was terrible I had to look fir the chicken salad never again potbelly.A tablespoon of chicken salad for a full salad that is a rip off.I ma mad at potbelly and my wife fir asking me to go there again for this rip off.
Scott Barrette
Not sure why it takes over 20 minutes to make two subs. They can't handle what they have coming in, they probably should hire a few more people at this time. It's even worse if you work for a third party service, it's the only place I go to that never has anything ready
Danielle Cooper
Me & my family stop coming to this location months ago, because management was horrible.. but now Great Food , Clean store, Employees are Sweet & kind .., the 1 manager Shorty was breath taking…
I stopped in today and ordered a sandwich and cookie. The two young men working were awesome!!!! I would like to especially acknowledge DeShawn who rung up my order. He was very pleasurable, mannerable and truly service with a smile!! A rarity in these days
Atmosphere: 5
Food: 5
Service: 5
Michael Collins
I don't typically leave negative reviews. I love leaving positive reviews. The food tasted good, as usual, but why give the option to put a note on the order if it is to be ignored? In all caps I added HOT PEPPERS ON THE SIDE PLEASE! It clearly shows on my receipt. It's just aggravating to get back to work to find the order is wrong. I don't have time to run back to have it redone on my lunch hour
Atmosphere: 4
Food: 4
Service: 1
Annie Hill
First time ever having Potbelly and I am very satisfied! I had the Avo Turkey and my husband had the Wreck and we both absolutely loved what we go. The two fellows working were polite and kind, quick and accurate.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Pat Till
Lazy employees. Lazy manager. Dirty store. Poor food prep & delivery. Lazy & crabby - not a good combo for business. Good luck store owner!
Atmosphere: 1
Food: 1
Service: 1
Yevgeniy Malkin
DoorDashed an online order today. My order was a soup/sandwich combo. Now, I am fully understanding when something is out of stock. However, a bag of chips is NOT an acceptable substitute for the soup - it's not even the same category, not to mention something I've paid 2x as much as I would for the chips. It's an online order, you have my number - you could easily call me to see what I wanted to do. Not just throw in a bag of chips without at least asking what kind or if I even want them.
P.S. My order was around 2pm, so not even during lunch rush.
Came in and was not allowed to order, was told that the restaurant is only accepting online orders with no reason as to why, my colleague went in not much later and he was allowed to order.
The service we received at noon on a weekday was excellent. From the initial order to the checkout, each staff member was pleasant and attentive. The sandwiches were above average for a Potbelly, and the order was executed perfectly. This particular location has one of the better dining areas, light and bright, with windows on two sides. Previous visits to this Potbelly were not nearly as good, but any deficiencies appear to have been addressed.
I got an order made for my job. The sandwiches weren’t labeled so we had to look inside the sandwiches to see which ones were which. Hard to tell with different ingredients. Hopefully nobody has allergies.😬
I got lunch around noon, and the staff had locked the doors in the middle of the lunch rush and stopped taking orders. Customers were yelled at for opening the door to knocking customers outside, even if they were picking up online orders. They were out of bacon, tuna, all 4 of the signature lemonades, ice cream and shakes, and telling customers to deal with refunds on their own through the app instead of handling it themselves. Avoid if you can, definitely not the typical experience you would have at most Potbelly's locations.
Don't usually write reviews but I must. This was the worst, most poorly constructed sandwich I've ever had at this location. I've been here many times & never had an issue until yesterday.
The sandwich was super messy when I opened it, WAY too much dressing. Oddly enough, the majority of the dressing was in the middle part of the sandwich, yet there was no dressing on the end parts, leaving certain areas of the sandwich incredibly dry with just bread and meat. It was so bizarre.
So here I am, eating an awful $15 sandwich because I didn't want to waste it. This was a new employee I didn't recognize because the regular employee who always does a good job with my sandwich stepped into the back for a moment. Anyways, yeah I'm not going to this location again.
The service was friendly though.
Love this location! Mica was so nice and sweet to me and my husband when we were there for our online order pick up. Everything tasted delicious and the store was very nice and clean, would come back to this location a million times. Thank you for
making our experience so great and special Mica!!!
their sandwiches are meatless when you order them nothing like menu.On Friday the 28th i order my wife a chicken salad salad it was terrible I had to look fir the chicken salad never again potbelly.A tablespoon of chicken salad for a full salad that is a rip off.I ma mad at potbelly and my wife fir asking me to go there again for this rip off.
Not sure why it takes over 20 minutes to make two subs. They can't handle what they have coming in, they probably should hire a few more people at this time. It's even worse if you work for a third party service, it's the only place I go to that never has anything ready
Me & my family stop coming to this location months ago, because management was horrible.. but now Great Food , Clean store, Employees are Sweet & kind .., the 1 manager Shorty was breath taking…
One of my favs
Restaurantji Recommends
I stopped in today and ordered a sandwich and cookie. The two young men working were awesome!!!! I would like to especially acknowledge DeShawn who rung up my order. He was very pleasurable, mannerable and truly service with a smile!! A rarity in these days
Atmosphere: 5
Food: 5
Service: 5
I don't typically leave negative reviews. I love leaving positive reviews. The food tasted good, as usual, but why give the option to put a note on the order if it is to be ignored? In all caps I added HOT PEPPERS ON THE SIDE PLEASE! It clearly shows on my receipt. It's just aggravating to get back to work to find the order is wrong. I don't have time to run back to have it redone on my lunch hour
Atmosphere: 4
Food: 4
Service: 1
First time ever having Potbelly and I am very satisfied! I had the Avo Turkey and my husband had the Wreck and we both absolutely loved what we go. The two fellows working were polite and kind, quick and accurate.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Lazy employees. Lazy manager. Dirty store. Poor food prep & delivery. Lazy & crabby - not a good combo for business. Good luck store owner!
Atmosphere: 1
Food: 1
Service: 1
DoorDashed an online order today. My order was a soup/sandwich combo. Now, I am fully understanding when something is out of stock. However, a bag of chips is NOT an acceptable substitute for the soup - it's not even the same category, not to mention something I've paid 2x as much as I would for the chips. It's an online order, you have my number - you could easily call me to see what I wanted to do. Not just throw in a bag of chips without at least asking what kind or if I even want them.
P.S. My order was around 2pm, so not even during lunch rush.
Food: 4
Service: 2
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