Is online pick only with the doors locked a common thing here?
Service: 2
Melinda Yageman
This is the second time I've ordered Potbelly from this location and it wasn't ready for pickup. This time, I ordered a sandwich with tomato and an oatmeal chocolate chip cookie. What I got was a sandwich with no tomato (I know they didn't run out bc my husband's sandwich got the tomato on it) and a double chocolate cookie. In addition, when I walked in to pick up my order, the bag was on the back counter. I let them know I was here for my order, an employee taped it up and then just walked into the back room without a word, leaving me completely alone in the restaurant for 5+minutes. This was already 10 minutes past when my order was supposed to be ready. Finally a different employee came out and I had to request again for my order to be given to me. For how few orders they get, I'm amazed at how slow they are, the mistakes, and the lack of customer service.
Atmosphere: 3
Food: 1
Service: 1
Ian James
Food was okay. I don't want to say it was bad, but nothing special. Out of town so never had it wanted to try something
Atmosphere: 3
Food: 4
Service: 4
Ben Jefferson
I placed a mobile order here, and waited a whole hour just for it to be wrong. Don't pay for extra ingredients without asking them if they have them.
Atmosphere: 3
Food: 1
Service: 2
Pierre J
Terrible experience here. Employees don’t want to be there. The tall kid putting the toppings on the sandwich doesn’t care to put more than two pieces of lettuce or 2 slices of tomato. If you don’t like your job don’t make other people’s lunch terrible. Go get some help you clowns. I also asked for a bowl of soup and they scooped every last bit out of the soup tin and my bowl wasn’t even half full but they said itd be a 10 minute wait if I wanted the bowl filled. You can’t make this stuff up
Atmosphere: 1
Food: 1
Service: 1
Hotel Critic
Better than the Evergreen location.
Atmosphere: 4
Food: 5
Service: 4
Heavenandjazz
Clean shoppe, courteous and efficient staff, the sandwiches are beautiful and tasty. In and out.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian
Darlene Rivers
I love the apple walnut salad that they have , so fresh and delicious ! Great subs also , along with the chip choices and cookies !
Patricia L.
Very tasty as well as looked very appetizing. Bread toasted just right. Prepared as requested!
Tony Calikov
I didn't really go in, the wife did and she said it's potbelly's. What can I say. All I know is that it doesn't have a drive-thru.Parking: Weird location not really plenty of parking..
Terrible customer service.They sat there ignoring me and talking about getting tattoos with their tax returns. She finally made my food, started sweeping with the same gloves then went and made food with the same gloves for the next customer. I ended up getting sick before I got home... Maybe it was the cleaning supplies... After I got the "Approved" message on the credit card reader the cashier said "Oh, it didn't work." She swiped what appeared to be a gift card and it printed a balance stub for what appeared to be a refund? To her own card? She rang up the whole order again! I again got the "Approved" on the card reader. My bank shows two withdrawals for the same amount. THAT IS THEFT! I INTEND TO REPORT THIS TO THE AUTHORITIES!
Atmosphere: 1
Food: 1
Service: 1
Michael Crouse
I had a sub. It was very good. It's much better than the other two sub places. Definitely will be my first choice for subs from here out.
Atmosphere: 3
Food: 4
Service: 3
Tanisha Spence
My favorite lunch spot!! I am in love with the chicken bacon ranch sub, topped off with a cookies and cream milkshake!!!
Atmosphere: 5
Food: 5
Service: 5
Laura Anderson
A great place with a great staff, especially Tiffany! She helped us pick out great food options and we loved it!!
Joe Hanna
This place is always hit or miss for me. The staff is usually friendly but whenever I order pickup through the app I have issues with my sandwich. Once they forgot to put the chicken salad on the sandwich completely, and today I got the same sandwich but with barely any chicken salad on it (see picture). I go during my lunch break at work so I don’t have time to run back and get a new one. Just very frustrating especially for a $10 sandwich after tipping.
Is online pick only with the doors locked a common thing here?
Service: 2
This is the second time I've ordered Potbelly from this location and it wasn't ready for pickup. This time, I ordered a sandwich with tomato and an oatmeal chocolate chip cookie. What I got was a sandwich with no tomato (I know they didn't run out bc my husband's sandwich got the tomato on it) and a double chocolate cookie. In addition, when I walked in to pick up my order, the bag was on the back counter. I let them know I was here for my order, an employee taped it up and then just walked into the back room without a word, leaving me completely alone in the restaurant for 5+minutes. This was already 10 minutes past when my order was supposed to be ready. Finally a different employee came out and I had to request again for my order to be given to me. For how few orders they get, I'm amazed at how slow they are, the mistakes, and the lack of customer service.
Atmosphere: 3
Food: 1
Service: 1
Food was okay. I don't want to say it was bad, but nothing special. Out of town so never had it wanted to try something
Atmosphere: 3
Food: 4
Service: 4
I placed a mobile order here, and waited a whole hour just for it to be wrong. Don't pay for extra ingredients without asking them if they have them.
Atmosphere: 3
Food: 1
Service: 2
Terrible experience here. Employees don’t want to be there. The tall kid putting the toppings on the sandwich doesn’t care to put more than two pieces of lettuce or 2 slices of tomato. If you don’t like your job don’t make other people’s lunch terrible. Go get some help you clowns. I also asked for a bowl of soup and they scooped every last bit out of the soup tin and my bowl wasn’t even half full but they said itd be a 10 minute wait if I wanted the bowl filled. You can’t make this stuff up
Atmosphere: 1
Food: 1
Service: 1
Better than the Evergreen location.
Atmosphere: 4
Food: 5
Service: 4
Clean shoppe, courteous and efficient staff, the sandwiches are beautiful and tasty. In and out.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian
I love the apple walnut salad that they have , so fresh and delicious ! Great subs also , along with the chip choices and cookies !
Very tasty as well as looked very appetizing. Bread toasted just right. Prepared as requested!
I didn't really go in, the wife did and she said it's potbelly's. What can I say. All I know is that it doesn't have a drive-thru.Parking: Weird location not really plenty of parking..
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Powerhouse Salad
Restaurantji Recommends
Terrible customer service.They sat there ignoring me and talking about getting tattoos with their tax returns. She finally made my food, started sweeping with the same gloves then went and made food with the same gloves for the next customer. I ended up getting sick before I got home... Maybe it was the cleaning supplies... After I got the "Approved" message on the credit card reader the cashier said "Oh, it didn't work." She swiped what appeared to be a gift card and it printed a balance stub for what appeared to be a refund? To her own card? She rang up the whole order again! I again got the "Approved" on the card reader. My bank shows two withdrawals for the same amount. THAT IS THEFT! I INTEND TO REPORT THIS TO THE AUTHORITIES!
Atmosphere: 1
Food: 1
Service: 1
I had a sub. It was very good. It's much better than the other two sub places. Definitely will be my first choice for subs from here out.
Atmosphere: 3
Food: 4
Service: 3
My favorite lunch spot!! I am in love with the chicken bacon ranch sub, topped off with a cookies and cream milkshake!!!
Atmosphere: 5
Food: 5
Service: 5
A great place with a great staff, especially Tiffany! She helped us pick out great food options and we loved it!!
This place is always hit or miss for me. The staff is usually friendly but whenever I order pickup through the app I have issues with my sandwich. Once they forgot to put the chicken salad on the sandwich completely, and today I got the same sandwich but with barely any chicken salad on it (see picture). I go during my lunch break at work so I don’t have time to run back and get a new one. Just very frustrating especially for a $10 sandwich after tipping.