The man preparing my order, wiped his nostril with his thumb and proceeded to open my bag to put my donut in the bag. I immediately tossed it in the trash! The female cashier was distracted and did not give us a receipt. *Dear Owner, I clearly stated that no receipt was given. To then send a generic reply, asking me to repeat my complaint on a website that asks for the information from the receipt that I clearly don't have, is ridiculous! The location of the Tim Horton's is in Southfield, Michigan, on Southfield Road and 13 Mile Road, inside the gas station. I don't know the employees names, I'm sure you know who was working there on Saturday, June 14, 2025.
Steve Ruszkowski
Horrible
Kassem Almattar
Very clean
Ronald Slaughter
They are not as good as they use to be , have concerns here.
royal cannon
Great coffee!
Brandon Vermiglio
First time back in 3 years, and only because I heard that it was different ownership. Not enough has changed. Got my refund, even that took forever. Will absolutely never be back
Joo B
Drive thru staff was really unkind and mocha latte was bad...
Aujana Swann
Very rude, rushed order and would not come back again.
Service: 1
God God
Staff is super nice, timbits & chicken panini is same ğreat quality as all löcatiöns!
The workers I met at the counter are nice and hardworking. However there is a laminated sign at the cash register asking for patience. Though there was no line, I waited five minutes to place my order, then got coffee and a muffin from a gentleman who was working the drive-through line and had to cross-cover. There are only two people working there. Sense is that management is subsisting on minimum staffing levels to maximize profit at the cost of marginal service and maximum stress on the staff. The dining area is nice, chill, modern music playing at unobtrusive sound level. To sum it up: It doesn’t resemble any other Tim Horton’s I’ve been to in southeast Michigan or Windsor Ontario.
Atmosphere: 3
Food: 5
Service: 1
Anthony Leverett
Love love the Ice Mocha my go to drink
Atmosphere: 4
Food: 3
Service: 4
Annamarie Carter
Very rude unprofessional staff! He Zero people skills and started yelling at me because I asked if they put cream in their cold brew! On top of that he didn’t even fill the drink all the way. What a waste of time and money
Service: 1
Carlos Mora
Worst customer service I have ever experienced. The store manager refuse to honor an offer even when Tim Hortons app wasn’t working. We used to stop in this shop twice a week. I’ll be looking for a new coffee place.
Service: 1
Krystal Parker
Delivered with care. I like how the bags are sealed and handled with care!! Also, the manager is very professional and friendly who goes the extra mile! Highly recommend!
Slow , but coffee is good
The man preparing my order, wiped his nostril with his thumb and proceeded to open my bag to put my donut in the bag. I immediately tossed it in the trash! The female cashier was distracted and did not give us a receipt.
*Dear Owner,
I clearly stated that no receipt was given. To then send a generic reply, asking me to repeat my complaint on a website that asks for the information from the receipt that I clearly don't have, is ridiculous! The location of the Tim Horton's is in Southfield, Michigan, on Southfield Road and 13 Mile Road, inside the gas station. I don't know the employees names, I'm sure you know who was working there on Saturday, June 14, 2025.
Horrible
Very clean
They are not as good as they use to be , have concerns here.
Great coffee!
First time back in 3 years, and only because I heard that it was different ownership. Not enough has changed. Got my refund, even that took forever. Will absolutely never be back
Drive thru staff was really unkind and mocha latte was bad...
Very rude, rushed order and would not come back again.
Service: 1
Staff is super nice, timbits & chicken panini is same ğreat quality as all löcatiöns!
Service: 5
Restaurantji Recommends
The workers I met at the counter are nice and hardworking. However there is a laminated sign at the cash register asking for patience. Though there was no line, I waited five minutes to place my order, then got coffee and a muffin from a gentleman who was working the drive-through line and had to cross-cover. There are only two people working there. Sense is that management is subsisting on minimum staffing levels to maximize profit at the cost of marginal service and maximum stress on the staff. The dining area is nice, chill, modern music playing at unobtrusive sound level. To sum it up: It doesn’t resemble any other Tim Horton’s I’ve been to in southeast Michigan or Windsor Ontario.
Atmosphere: 3
Food: 5
Service: 1
Love love the Ice Mocha my go to drink
Atmosphere: 4
Food: 3
Service: 4
Very rude unprofessional staff! He Zero people skills and started yelling at me because I asked if they put cream in their cold brew! On top of that he didn’t even fill the drink all the way. What a waste of time and money
Service: 1
Worst customer service I have ever experienced. The store manager refuse to honor an offer even when Tim Hortons app wasn’t working.
We used to stop in this shop twice a week. I’ll be looking for a new coffee place.
Service: 1
Delivered with care. I like how the bags are sealed and handled with care!! Also, the manager is very professional and friendly who goes the extra mile! Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
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