I have visited the Southgate Mi. restaurant multiple times without issue, but my most recent experience was extremely disappointing and frustrating. I sat at the bar as usual and played two Keno tickets—one winning $52 and the other $152. Before turning them in, I verified my winnings using the Michigan Lottery app on my phone.
When I handed both tickets to the waitress to cash them out, I showed her the scanned results confirming the $152 win as I was happy about it. She proceeded to scan the $52 ticket, but then claimed the machine went down. She placed two tickets under a cup on the bar and asked me to wait while she rebooted the machine. After restarting it, she took back what she said were my tickets, and scanned them saying the one was showing it was already cashed. I looked at the ticket and realized it was not even one of my tickets.
When I questioned her about it, she insisted those were the only tickets she had, despite having previously acknowledged seeing my $152 win. She then said she needed to check the garbage and look around to find where my ticket she clearly pocketed could have gone. Eventually, the manager got involved, but their attempt to count the drawer was irrelevant since my winning ticket had never been scanned into the system.
To make matters worse, I was essentially accused of being dishonest, as they claimed security footage only showed her placing two tickets on the bar—one of which was not even mine. I know without a doubt they can see there was tampering going on at the machine during that time and Instead of resolving the situation fairly, they escalated the issue by calling the police when I refused to pay my tab, knowing I had just been deprived of my legitimate winnings. Unfortunately, the officers did not hear me out and asked me to leave, leaving me without my $152. The waitress clearly took my winning ticket to cash it out elsewhere.
This was a shocking and unacceptable experience. The lack of accountability from both the waitress and management, as well as the blatant mishandling of my winning ticket, was appalling. I know without a doubt if they checked the cameras footage they would clearly see tampering going on. I will not be returning to this establishment and strongly caution others to be wary of similar issues.
Michele Whitaker
A couple months ago we were in as we always are for BOGO Thursdays (and yes it's still BOGO with the app). Hub and my son ordered 10 boneless (buy 10 get 10, so 20 total), my daughter and I got 10 traditional each. 2 separate orders.
We waited FOREVER and kept reassuring the server no problem, we're fine, it's OK.
An hour and a half later our order comes out and the boys immediately dig into their boneless wings. But as I tried to figure out which of the traditional were my Asian Zing and which were my daughters Orange Chicken I realized our traditional wings looked AWFUL, but not only that... they put both orders on one tray (which I know is common) with my Asian sauce making her wings too spicy for her.
So we waited for the server to come around and I very politely said I'm so sorry to complain, but our wings look awful, and she offered to bring us boneless? I said if we could just get this order remade they would be great, and if they could separate the 2 flavors I'd appreciate it because the Asian zing made hers too spicy.
Someone in a gray shirt came around and actually ASKED why we sent them back. I said... they didnt look good, the drums were hard and the sauces mixed together were too spicy for my kid, and I apologized and thanked him for remaking the order.
A few minutes later the same guy in the gray shirt brought our "remake" out. The 2 sauce orders were separated and when he asked "how do they look now?" I thanked him and said they looked much better, because they did at first.
Once we started picking them up to eat them i realized... they were the same exact SAME wings we sent back. I have photo proof 💀 at that time, my husband realized that instead of 20 boneless wings they'd only eaten 6 each and had 3 left so... they got 15 instead of 20 🙄
We didn't bother saying anything else because we'd been there 2 hours already, but to the dude in the gray shirt... you know who you are cuz you're the only one I've EVER seen week after week wearing a gray shirt.... you thought you were getting one over by resaucing and turning our wings over so we didn't see the crappy bits again... but know everytime I see you in the restaurant, I tell people "that dude tried to get one over and bring me the SAME ish as a remake" 🙄
Also, EDITING to add.... STOP FREEZING YOUR MARINARA SAUCE! For like 5 weeks in a row the cup of marinara that comes with the cheese sticks is frozen solid. You HAVE to know that by now.
Atmosphere: 3
Food: 3
Service: 3
Momo313 A
Service is horrible. Seated for 15 minutes before we were even approached with water.
Atmosphere: 1
Food: 1
Service: 1
Bob Pilon
Food was great, Elliott was excellent, very friendly and attentive.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Honey BBQ
Casey Cook
Overrated. Food is just meh.
Atmosphere: 4
Food: 1
Service: 3
Recommended dishes: Wings
Ryan Taylor (Dividend Overload)
Always good food and even better service at this location! They are fast even when busy and always accurate when we go eat
Atmosphere: 5
Food: 5
Service: 5
Martin Lilley
Always great!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Garlic
Eric Edmonds
I would give a negative Star if it was available. There must be a sauce ration going on because my wings were like the Mojave, dry af. If I return I'll be checking my order before leaving the bldg. Went to that link you provided and my phone got a virus. You're having a laugh.
Atmosphere: 1
Food: 1
Service: 3
Juan Perez
1st time at this location. Food was good and so was the service. Would recommend checking this joint out.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Wings, Chicken
David T
Food and service great, but...Electric Six's song Gay Bar was on repeat the whole time we were there.
If you want to get ignored or neglected this is the place to be.
Atmosphere: 3
Food: 5
Service: 1
Kendyl Stelter
I can’t say enough great things about Haley, our favorite server! Every time we visit, her infectious positivity and genuine smile instantly set the tone for a fantastic experience. Hayley not only brightens up the room with her cheerful demeanor, but she also goes above and beyond by knowing our order even before we have a chance to mention it. This personal touch makes every visit feel special and keeps us coming back time and time again!!
Atmosphere: 5
Food: 5
Service: 5
Shawn Cummins
Stopped in Friday night with friends at about 8:30 pm.
Had a very nice server. We enjoyed her attention and service.
Traditional wings were good. Not saucy. But good.
Burger was very good. Juicy and cooked right. Fries were hot and crispy. Overall four stars all the way.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Wings
Bob Cavins
pre ordered food at 445pm and had it for pick up at 745pm so it would be ready. I new would be busy cause of football game. but got to location at 8pm little late and employee told me it's going to be another 20 minutes before it's ready. The Manager had nothing to say other than it was a game day. This is unacceptable and poor managing. won't be ordering from here again. waited til after 820pm went back to front counter to see if my order was done and the employee went to look came back and looked in warmer and pulled my order out, I asked her how long it was in warmer and she said she didn't know, was probably in there the hole time. incompetent employees.
Service: 1
T'Andre Atwater
This place is great, ran by an amazing manager named Toni(female) she’s very polite helpful and a bit funny. Definitely made the experience an exquisite time.
I have visited the Southgate Mi. restaurant multiple times without issue, but my most recent experience was extremely disappointing and frustrating. I sat at the bar as usual and played two Keno tickets—one winning $52 and the other $152. Before turning them in, I verified my winnings using the Michigan Lottery app on my phone.
When I handed both tickets to the waitress to cash them out, I showed her the scanned results confirming the $152 win as I was happy about it. She proceeded to scan the $52 ticket, but then claimed the machine went down. She placed two tickets under a cup on the bar and asked me to wait while she rebooted the machine. After restarting it, she took back what she said were my tickets, and scanned them saying the one was showing it was already cashed. I looked at the ticket and realized it was not even one of my tickets.
When I questioned her about it, she insisted those were the only tickets she had, despite having previously acknowledged seeing my $152 win. She then said she needed to check the garbage and look around to find where my ticket she clearly pocketed could have gone. Eventually, the manager got involved, but their attempt to count the drawer was irrelevant since my winning ticket had never been scanned into the system.
To make matters worse, I was essentially accused of being dishonest, as they claimed security footage only showed her placing two tickets on the bar—one of which was not even mine. I know without a doubt they can see there was tampering going on at the machine during that time and Instead of resolving the situation fairly, they escalated the issue by calling the police when I refused to pay my tab, knowing I had just been deprived of my legitimate winnings. Unfortunately, the officers did not hear me out and asked me to leave, leaving me without my $152. The waitress clearly took my winning ticket to cash it out elsewhere.
This was a shocking and unacceptable experience. The lack of accountability from both the waitress and management, as well as the blatant mishandling of my winning ticket, was appalling. I know without a doubt if they checked the cameras footage they would clearly see tampering going on. I will not be returning to this establishment and strongly caution others to be wary of similar issues.
A couple months ago we were in as we always are for BOGO Thursdays (and yes it's still BOGO with the app). Hub and my son ordered 10 boneless (buy 10 get 10, so 20 total), my daughter and I got 10 traditional each. 2 separate orders.
We waited FOREVER and kept reassuring the server no problem, we're fine, it's OK.
An hour and a half later our order comes out and the boys immediately dig into their boneless wings. But as I tried to figure out which of the traditional were my Asian Zing and which were my daughters Orange Chicken I realized our traditional wings looked AWFUL, but not only that... they put both orders on one tray (which I know is common) with my Asian sauce making her wings too spicy for her.
So we waited for the server to come around and I very politely said I'm so sorry to complain, but our wings look awful, and she offered to bring us boneless? I said if we could just get this order remade they would be great, and if they could separate the 2 flavors I'd appreciate it because the Asian zing made hers too spicy.
Someone in a gray shirt came around and actually ASKED why we sent them back. I said... they didnt look good, the drums were hard and the sauces mixed together were too spicy for my kid, and I apologized and thanked him for remaking the order.
A few minutes later the same guy in the gray shirt brought our "remake" out. The 2 sauce orders were separated and when he asked "how do they look now?" I thanked him and said they looked much better, because they did at first.
Once we started picking them up to eat them i realized... they were the same exact SAME wings we sent back. I have photo proof 💀 at that time, my husband realized that instead of 20 boneless wings they'd only eaten 6 each and had 3 left so... they got 15 instead of 20 🙄
We didn't bother saying anything else because we'd been there 2 hours already, but to the dude in the gray shirt... you know who you are cuz you're the only one I've EVER seen week after week wearing a gray shirt.... you thought you were getting one over by resaucing and turning our wings over so we didn't see the crappy bits again... but know everytime I see you in the restaurant, I tell people "that dude tried to get one over and bring me the SAME ish as a remake" 🙄
Also, EDITING to add.... STOP FREEZING YOUR MARINARA SAUCE! For like 5 weeks in a row the cup of marinara that comes with the cheese sticks is frozen solid. You HAVE to know that by now.
Atmosphere: 3
Food: 3
Service: 3
Service is horrible. Seated for 15 minutes before we were even approached with water.
Atmosphere: 1
Food: 1
Service: 1
Food was great, Elliott was excellent, very friendly and attentive.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Honey BBQ
Overrated. Food is just meh.
Atmosphere: 4
Food: 1
Service: 3
Recommended dishes: Wings
Always good food and even better service at this location! They are fast even when busy and always accurate when we go eat
Atmosphere: 5
Food: 5
Service: 5
Always great!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Garlic
I would give a negative Star if it was available. There must be a sauce ration going on because my wings were like the Mojave, dry af. If I return I'll be checking my order before leaving the bldg. Went to that link you provided and my phone got a virus. You're having a laugh.
Atmosphere: 1
Food: 1
Service: 3
1st time at this location. Food was good and so was the service. Would recommend checking this joint out.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Wings, Chicken
Food and service great, but...Electric Six's song Gay Bar was on repeat the whole time we were there.
Atmosphere: 3
Food: 4
Service: 5
Restaurantji Recommends
Foods typical BDUBs. However the service is junk.
If you want to get ignored or neglected this is the place to be.
Atmosphere: 3
Food: 5
Service: 1
I can’t say enough great things about Haley, our favorite server! Every time we visit, her infectious positivity and genuine smile instantly set the tone for a fantastic experience. Hayley not only brightens up the room with her cheerful demeanor, but she also goes above and beyond by knowing our order even before we have a chance to mention it. This personal touch makes every visit feel special and keeps us coming back time and time again!!
Atmosphere: 5
Food: 5
Service: 5
Stopped in Friday night with friends at about 8:30 pm.
Had a very nice server. We enjoyed her attention and service.
Traditional wings were good. Not saucy. But good.
Burger was very good. Juicy and cooked right. Fries were hot and crispy. Overall four stars all the way.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Wings
pre ordered food at 445pm and had it for pick up at 745pm so it would be ready. I new would be busy cause of football game. but got to location at 8pm little late and employee told me it's going to be another 20 minutes before it's ready. The Manager had nothing to say other than it was a game day. This is unacceptable and poor managing. won't be ordering from here again. waited til after 820pm went back to front counter to see if my order was done and the employee went to look came back and looked in warmer and pulled my order out, I asked her how long it was in warmer and she said she didn't know, was probably in there the hole time. incompetent employees.
Service: 1
This place is great, ran by an amazing manager named Toni(female) she’s very polite helpful and a bit funny. Definitely made the experience an exquisite time.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Wings, Honey BBQ
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