Jimmy John's

12964 Dix Toledo Rd, Southgate
(734) 285-6410

Recent Reviews

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Dana Harris

The whole crew at this store was very mean to me and another customer yesterday. They wouldn’t let me redeem my points. After that when I got home open my sandwich it was made very poorly I have already contacted corporate. Please do not go to this location very rude.

Atmosphere: 1

Food: 1

Service: 1

Ty Markham

I have ordered here 2 times. And never again. 1st time my sub tasted like cigarettes and that was gross. This time i got bread and a strip of bacon with a dab of ranch. And a pinch of chicken. This place sucks. Dont go here. Horrible. Rude employees who dont care. Order both times missing condiments, wrong drinks. I wanna give negative stars but google wont let me

Atmosphere: 1

Food: 1

Service: 1

Amanda Tucker

Update. This location never cuts the subs in half anymore. I always check the box when I order online. I wish they would keep the pickle flavored chips

Bethany Bragenzer

Ordered a pick up on the App and asked for extra mayo, cucumbers and lettuce. Only got lettuce. Asked for it to be cut in half, didn't come that way. Ordered a chocolate chip cookie, didn't get that but some other cookie I won't eat. Putting together an order correctly and this simple should never be an issue. I never come to this location because every time I do, it's wrong. Won't be coming back. A bunch of boys behind the counter that clearly can't read. Do better.

Atmosphere: 2

Food: 2

Service: 2

John Glenn

I LOVE Jimmy John’s. When I was little my mom even got me custom made Jimmy John’s pajamas. My go to is the #5. Usually, it’s fantastic. However I’ve noticed at this location is going down hill taste wise. When I come here it’s 50/50 if I will like it. It’s either a regular #5 with no issues OR it tastes like a mouth full of mop water. I’ve determined it’s the lettuce they have an issue with. Sometimes it’s good, sometimes I literally have to spit it out and scrape my whole sandwich free of lettuce away bc it tastes like moldy, musty, funky mop water.

Atmosphere: 5

Food: 2

Service: 5

Krystal

The roast beef sandwiches perfect and fresh. The employee on the phone was pleasant.
The delivery speed was right on time.

Food: 5

Service: 5

Lillian Preece

I came in here and got sandwiches with extra mayo add avocado spread and I paid like 4 dollars to put it on them. Both of them definitely didn’t have any extra mayo but I didn’t even say anything about that. One of them I couldn’t taste the avocado spread or see it so I looked and couldn’t find any of the spread I paid so much for. I went inside to let them know and the guy literally made me go back out to my car to get the sandwich, dug through it, and then sent me out with the same sandwich and some spread in a little container cause he “remembered putting it on there”. Horrible customer service. Horrible. I work in restaurant service and we NEVER DIG THROUGH PEOPLES STUFF TO PROVE WE PUT SOMETHING ON THERE AND THEN NOT REMAKE THEIR STUFF!!! Disgusting.

Atmosphere: 1

Food: 1

Service: 1

Ken Jacobs

Quick service, polite staff, and clean environment.

Atmosphere: 5

Food: 5

Service: 5

Michael Trondson

Staff is always great, food is whatever and the atmosphere sucks. It’s loud and annoying on purpose so you don’t stay and enjoy your meal.

Atmosphere: 2

Food: 4

Service: 5

Da'Lena Hitchcock

This food chain was by far the best I've had. The staff was friendly and they had a clean restroom. The sandwich that I ordered was the chicken, bacon and ranch hot sandwich. It came with bacon, I had requested crispy bacon but it wasn't hard at all. That was disappointing but the sandwich was so good, it didn't even matter! That was the best sandwich I've had from a sandwich chain by far. If the bacon was crispy, it would've been 5 stars hands down! I will go back and this time, I'll elaborate on the doneness of the bacon. Even with the softer bacon, I still loved my food! I didn't care for the lemon cookie, it has a weird aftertaste like the sugar is artificial or something. I'll pass on that.

I'll be back! Best sandwich in the sandwich food chains!

Atmosphere: 5

Food: 4

Service: 5

Becca Reynolds

JJ’s has been my new rivetinmmmmmnnñgi

Atmosphere: 5

Food: 2

Service: 2

Siara Suthers

One of the worst jimmy John’s I’ve ever been to in my life!
Employees were rude af.. and I waited for my order to be taken for at least 15 mins when I was the only one standing there No one said ‘I’ll be right with you!’ Or nothing. I never leave bad reviews because it’s not usually a big deal but this one takes the cake.

Atmosphere: 1

Food: 1

Service: 1

Melissa Scherdt

This location in particular ALWAYS messes up my delivery order. Either it's missing ingredients (missing turkey on my Turkey Tom?! Hello?) or it's missing sides or drinks. The delivery itself is always painfully long no matter what day or time of day I order. I won't be ordering delivery from this location anymore. If I want to order, I would rather go in myself and watch them make it to make sure it's accurate. It's just too expensive to not get what you order and be unhappy about it.

Food: 2

Service: 2

Jerry Rutland

Worst Jimmy John’s ever.
One hour later
No food
This is pathetic
Why do you advertise freaky fast?
When y’all are actually pathetic
I travel a lot and so far this is the worst Jimmy John’s I have ever placed an order with
The gentleman who answered the phone was very nice and canceled my order as requested
But the service
Is not freaky fast it’s freaky slow or nonexistent

Service: 1

Holly Stachulski

Great customer service

Atmosphere: 5

Food: 5

Service: 5

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