Service was absolutely horrible! I was waiting to be sat for 15 minutes and staff would look over but no one would say anything, not even a simple "someone will be with you in a minute." Took forever for drink orders to be taken and it was not even busy. Complete waste of time!!!
Amanda McManamay
Horrible location!! From the start the exterior of the building was in bad shape. Walking in we were advised they were out of pop which didn't seem like a deal breaker but should have been. Upon sitting down I was unfortunately covered in a sticky something (another tabel also complained about this). Our cheese queso was served cold and I witnessed with my own eyes the food runner added cheese with her bare hands to soup. Keep in mind this is after fixing her hair, touching her glasses and serving many other tables as well. I also used the restroom while dining and was unfortunately joined by a waitress who DID NOT wash her hands after using the bathroom! This was by far the worst experience I've had at a restaurant. I will not be going back even if Chili's contacted me. The health hazards this restaurant has in so unacceptable. I ran a small diner for 10 years and I'm not sure how they're not shut down.
Steve Litwin
On of the worst Chili's that we've ever been to. The place was 3/4 empty and they sat us in the back near the kitchen and bathrooms. Normally sitting by the kitchen is good because the food is hotter, but not here. My classic nachos were cold as ice and my mom's hamburger was way overcooked and the fries were cold. The waiter didn't give us any napkins and when we asked for napkins we got a total of 3. For a family of 4.Normally I like Chili's. The food is good, the service is attentive. But not at this one.Until service and food improve, avoid this one.
maryam s.
I wish if I can give it not even 1 star because this restaurant doesn't deserve it at all, I don't know what kinda customer service is this!! There is a short girl who took our number to text us when they have a table for us and we waited for almost 50 minutes outside for their text so we can come in and when we went inside to check what was wrong she tells us she took the wrong number without even rechecking if the number was right or no didn't even apologise for that time she made us wait in she just said "you have to wait another 25 minutes" worst restaurant ever
Ashley M.
coming from another server/manger, service absolutely sucks every single time. Servers are as rude as can be and clearly management entertains it. Constantly short staffed... wonder why
rebfish1998
Walked in and was told an hour to an hour and a half wait. No worries, it's mother's day, everywhere has a wait. Just weird because the restaurant was empty, must be staffing related. Actually got seated after only about 20 minutes so not bad at all. Food was wonderful but service was horrible! Kept having to pester the server in the next section because our server never came around. Our server was incredibly rude when she did come around. Food and the great server in the other section get 3 stars!
Kyle H.
I brought my family there for mother's day they told me it was a 30 minute wait we waited the 30 minutes They told us our table was ready when we got there the table was dirty sticky all over we waited another 30 minutes and nobody came to take our drinks or even look in our direction. We just got up to leave
lee-ann Brouwer
Terrible service. Let me start by saying I love Chili's. This location was by far the worst experience I have had in the restaurant industry ever. Waited 35 min at front door before seated. Restaurant was empty. When seated we realized we were the 5th table for 4 servers. Waited 20 min before we got our order taken. We ordered wine and had food order right away because we were waiting so long. We already invested so much time we didn't want to walk away to start over at another restaurant. We sat talking to each other..dirty tables all around us not cleaned . Finally our soup comes and still no wine. No chips and salsa even offered. No water. Not silverware and not napkins. The service was terrible. No one asked how we were doing. The wine Finally came at the same time as our meal. And the glasses were filthy. Disgusting. Had lipstick on them. The server didn't care and at the end we passed by the manager and he said sorry but it was fake. Terrible. No compensation. We were there for a very long 1.5 hours. Never again for this location.
Amy Phillips
Isaiah was such a great server and was so kind and nice and helpful with ordering and made me feel like I am welcome and we will definitely come back:)Isaiah was a phenomenal and awesome server. He was so kind to us and he was full of charisma. We will definitely come back here. :)Isaiah made our visit very pleasant and was patient with me when I couldn’t decide what to order. Your hospitality is appreciated!
Van Guess
This was a bad experience, though I understand why it happened.The restaurant was severely understaffed, there were only two waitresses for the whole restaurant. Many other people left, not wanting to wait so long for service. It took close to two hours for our for our orders to be taken, and for the food to be prepared, but it was good once we got it. Perhaps they should stick to pickup service, until they can get adequate staffing.
We ordered carry out and was told our order would be ready between 9:33p-9:38p. 50 minutes later we were STILL waiting on our order. The manager apologized and gave us a $20 Chili’s gift certificate. On our next carry out order they gave us the wrong food. We tried to call 10 minutes before close and no one would answer. We sent an email to corporate regarding our recent experiences and corporate sent us a $20 gift card. We won’t be back.
Kristen Day Van Nort
Great experience. Isaiah was a great server and right on top of everything!
TheyCallMeDarkk
I asked mor a medium well seared. Was not seared a d fatty. I did not complain, but took it home to put it on my Martha Stewart stove top grill and it was delicious!
Brandy Lagrone
I rarely dine at chillis, but when I do there is always an issue. Not with the food but the customer service. I placed a to go order online and the food was brought out to me in a timely matter. As always, I check my food before pulling off and they forget the ranch. So I called the to-go phone line TWICE and nobody picks up. The restaurant was totally empty btw. I proceeded to walk into the restaurant and waited near the take out area near the kitchen. I could hear staff laughing and cursing. I shouted "Hello" but 10 minutes goes by without anyone acknowledging me. Please do better.
D'Myia W.
Unfortunate i couldn't give it 0 stars. Worst Chilis in Michigan. The restaurant is filthy trash all over the place. The staff is rude and disrespectful. Even worse it's entertained by management. Could literally hear my waitress talking trash from the kitchen. Brought out all the food cold and got orders wrong. Literally had to ask the waitress to clean off the table before trying to bring out food, in which she got an attitude. Jerald allows his staff to be dirty and disrespectful. Karmen couldn't do anything right but made sure to talk trash in the kitchen at every exchange. Literally disgusting a staff and a disgusting place. Don't waste your time ( cause they take forever with everything) or money in this poor excuse of a restaurant.
Service was absolutely horrible! I was waiting to be sat for 15 minutes and staff would look over but no one would say anything, not even a simple "someone will be with you in a minute." Took forever for drink orders to be taken and it was not even busy. Complete waste of time!!!
Horrible location!! From the start the exterior of the building was in bad shape. Walking in we were advised they were out of pop which didn't seem like a deal breaker but should have been. Upon sitting down I was unfortunately covered in a sticky something (another tabel also complained about this). Our cheese queso was served cold and I witnessed with my own eyes the food runner added cheese with her bare hands to soup. Keep in mind this is after fixing her hair, touching her glasses and serving many other tables as well. I also used the restroom while dining and was unfortunately joined by a waitress who DID NOT wash her hands after using the bathroom! This was by far the worst experience I've had at a restaurant. I will not be going back even if Chili's contacted me. The health hazards this restaurant has in so unacceptable. I ran a small diner for 10 years and I'm not sure how they're not shut down.
On of the worst Chili's that we've ever been to. The place was 3/4 empty and they sat us in the back near the kitchen and bathrooms. Normally sitting by the kitchen is good because the food is hotter, but not here. My classic nachos were cold as ice and my mom's hamburger was way overcooked and the fries were cold. The waiter didn't give us any napkins and when we asked for napkins we got a total of 3. For a family of 4.Normally I like Chili's. The food is good, the service is attentive. But not at this one.Until service and food improve, avoid this one.
I wish if I can give it not even 1 star because this restaurant doesn't deserve it at all, I don't know what kinda customer service is this!! There is a short girl who took our number to text us when they have a table for us and we waited for almost 50 minutes outside for their text so we can come in and when we went inside to check what was wrong she tells us she took the wrong number without even rechecking if the number was right or no didn't even apologise for that time she made us wait in she just said "you have to wait another 25 minutes" worst restaurant ever
coming from another server/manger, service absolutely sucks every single time. Servers are as rude as can be and clearly management entertains it. Constantly short staffed... wonder why
Walked in and was told an hour to an hour and a half wait. No worries, it's mother's day, everywhere has a wait. Just weird because the restaurant was empty, must be staffing related. Actually got seated after only about 20 minutes so not bad at all. Food was wonderful but service was horrible! Kept having to pester the server in the next section because our server never came around. Our server was incredibly rude when she did come around. Food and the great server in the other section get 3 stars!
I brought my family there for mother's day they told me it was a 30 minute wait we waited the 30 minutes They told us our table was ready when we got there the table was dirty sticky all over we waited another 30 minutes and nobody came to take our drinks or even look in our direction. We just got up to leave
Terrible service. Let me start by saying I love Chili's. This location was by far the worst experience I have had in the restaurant industry ever. Waited 35 min at front door before seated. Restaurant was empty. When seated we realized we were the 5th table for 4 servers. Waited 20 min before we got our order taken. We ordered wine and had food order right away because we were waiting so long. We already invested so much time we didn't want to walk away to start over at another restaurant. We sat talking to each other..dirty tables all around us not cleaned . Finally our soup comes and still no wine. No chips and salsa even offered. No water. Not silverware and not napkins. The service was terrible. No one asked how we were doing. The wine Finally came at the same time as our meal. And the glasses were filthy. Disgusting. Had lipstick on them. The server didn't care and at the end we passed by the manager and he said sorry but it was fake. Terrible. No compensation. We were there for a very long 1.5 hours. Never again for this location.
Isaiah was such a great server and was so kind and nice and helpful with ordering and made me feel like I am welcome and we will definitely come back:)Isaiah was a phenomenal and awesome server. He was so kind to us and he was full of charisma. We will definitely come back here. :)Isaiah made our visit very pleasant and was patient with me when I couldn’t decide what to order. Your hospitality is appreciated!
This was a bad experience, though I understand why it happened.The restaurant was severely understaffed, there were only two waitresses for the whole restaurant. Many other people left, not wanting to wait so long for service. It took close to two hours for our for our orders to be taken, and for the food to be prepared, but it was good once we got it. Perhaps they should stick to pickup service, until they can get adequate staffing.
Restaurantji Recommends
We ordered carry out and was told our order would be ready between 9:33p-9:38p. 50 minutes later we were STILL waiting on our order. The manager apologized and gave us a $20 Chili’s gift certificate. On our next carry out order they gave us the wrong food. We tried to call 10 minutes before close and no one would answer. We sent an email to corporate regarding our recent experiences and corporate sent us a $20 gift card. We won’t be back.
Great experience. Isaiah was a great server and right on top of everything!
I asked mor a medium well seared. Was not seared a d fatty. I did not complain, but took it home to put it on my Martha Stewart stove top grill and it was delicious!
I rarely dine at chillis, but when I do there is always an issue. Not with the food but the customer service. I placed a to go order online and the food was brought out to me in a timely matter. As always, I check my food before pulling off and they forget the ranch. So I called the to-go phone line TWICE and nobody picks up. The restaurant was totally empty btw. I proceeded to walk into the restaurant and waited near the take out area near the kitchen. I could hear staff laughing and cursing. I shouted "Hello" but 10 minutes goes by without anyone acknowledging me. Please do better.
Unfortunate i couldn't give it 0 stars. Worst Chilis in Michigan. The restaurant is filthy trash all over the place. The staff is rude and disrespectful. Even worse it's entertained by management. Could literally hear my waitress talking trash from the kitchen. Brought out all the food cold and got orders wrong. Literally had to ask the waitress to clean off the table before trying to bring out food, in which she got an attitude. Jerald allows his staff to be dirty and disrespectful. Karmen couldn't do anything right but made sure to talk trash in the kitchen at every exchange. Literally disgusting a staff and a disgusting place. Don't waste your time ( cause they take forever with everything) or money in this poor excuse of a restaurant.