This is a horrible location, it’s one min from my house would’ve been so convenient. Stopped here last night and the lady at the window was so rude, she wasn’t listening to anything I was saying and kept shrugging her shoulders to say she didn’t care, and for no reason, I wasn’t even having a issue was just asking for sauce. The problem here is the people, they talk to customers like trash and only give respect to certain customers. And McDonalds could care less about customer service now a days that’s why they get away with it. It’s such a shame that something as simple as grabbing some fast food comes with hate and rudeness. This staff needs to be replaced and the management has the worst attitudes.
Atmosphere: 1
Service: 1
David Peza
The night shift manager is lazy and incompetent I placed my DoorDash order 3:48am November 19th for a Big Mac and two triple cheese burgers. Simple enough right? Wrong! I had three dashers go to the store and the manager on duty DID not make the order. Oh and when I called, the manager told me that they “shut down” and that they can’t make the order even after I told her I placed it long before breakfast is even started. So now they just wasted the time gas and energy of three dashers because they waited 40 minutes to cancel the order wasted my time as well and I don’t even get my food? Even then when I’ve come here late at night 10 minutes before 4 they stop taking orders in the “drive thru” but this is DoorDash and the managers literally do nothing but stand at table all day so really what’s the excuse? These people are the biggest waste of money for the owners of the store extremely lazy and no willingness to rectify the situation no coupon in the mail just “we are serving breakfast, we didn’t make your food have a good day.”. And you best believe I won’t order here again .
Atmosphere: 1
Food: 1
Service: 1
Amy Babcock
I stopped here on the way to a dentist appointment because I was starving. This location was very clean and efficient and my food came out in record time and was very good.
Atmosphere: 4
Food: 5
Service: 5
Andrew Bradley
Slow and inaccurate
Service: 1
TIFFANY MCCABE (Detroit Duchess)
Always messed up My order every single time don't matter if you go through the drive-thru or if you order at the kiosk but then half the time and they'll be so busy. They will not even acknowledge you at the drive-thru window and they will lock the doors early. What a disgrace in this establishment
Atmosphere: 1
Food: 5
Service: 1
Jeff Belz
Really gone down hill. Every time I go there, they ALWAYS get the order wrong. Either they give me a completely wrong order, or they miss putting half the items in the bag
Service: 1
Steve Gambrel
Cold fries
Atmosphere: 1
Food: 1
Service: 2
Shahana Lima
This morning, I visited the McDonald’s located on 16 Mile in Sterling Heights with my sister and mother. I ordered the Big Breakfast and asked one of the employees if it was possible to substitute the biscuit and sausage (as we do not eat sausage) for two McGriddles. The employee confirmed that the substitution would not be an issue and stated that he could do it for us.
When we received our order, there was only one McGriddle. I approached the counter to politely inform staff of the mistake. Unexpectedly, the manager began yelling at us, saying we could not return to the store and that she would call the police if we complained further. We were extremely shocked, as we did not raise our voices or act disrespectfully at any point. We also asked her to verify with the employee who originally confirmed the substitution, but she refused to speak with him.
My sister asked for the manager’s name, but she refused to provide it, repeatedly yelling that she was the manager and would not give her name. The situation felt very hostile and unprovoked, especially considering we were simply trying to clarify an order that had been handled incorrectly.
The manager refused to identify herself. We have a photo taken inside the restaurant for identification purposes.
We were left shaken and confused by this experience and would like this matter to be reviewed.
Atmosphere: 1
Food: 1
Service: 1
Lena G
The short chaldean ladies are always so respectful, and have great customer service skills. They always try to make things right. They are fast, and keep that busy store moving. Nice job ladies!
Atmosphere: 5
Food: 5
Service: 5
Sandra Fudge
took my grandbabies to mcdonalds as a treat… big mistake folks hollerin, cussin, fries was cold, had to take the babies to church right after to rinse the sin off their lil ears!!!! Do NOT recommend if you have young children!!
Terrible service, the food was cold and undesirable!
Atmosphere: 1
Food: 1
Service: 1
Brad Madding
This is the third time that I have stopped here for food and a drink. Third time they are out of diet coke. I don't know who is responsible for keeping them stocked but they are not doing a very good job. At least today I didn't waste my time in the long drive thru line only to be told no diet coke. I went to the kiosk inside. McDonald's food is mediocre at best. I come to McDonald's specifically for the diet coke. If I can't get diet coje I might as well go to Wendy's across the street.
Selma Ahmed
Every time I go to this place and order a meal, they always cheat me with french fries I don’t understand why they barely put any fries in there.
Service: 1
Ringo Rango
One of worse McDonalds I have been to!! Don’t recommend this place. Order was messed up, service was bad and very rude.
Atmosphere: 1
Food: 1
Service: 1
Jacob M
Never in my life will I go back worst McDonald’s EVER forgot 3 things I said? HOW
This is a horrible location, it’s one min from my house would’ve been so convenient. Stopped here last night and the lady at the window was so rude, she wasn’t listening to anything I was saying and kept shrugging her shoulders to say she didn’t care, and for no reason, I wasn’t even having a issue was just asking for sauce. The problem here is the people, they talk to customers like trash and only give respect to certain customers. And McDonalds could care less about customer service now a days that’s why they get away with it. It’s such a shame that something as simple as grabbing some fast food comes with hate and rudeness. This staff needs to be replaced and the management has the worst attitudes.
Atmosphere: 1
Service: 1
The night shift manager is lazy and incompetent I placed my DoorDash order 3:48am November 19th for a Big Mac and two triple cheese burgers. Simple enough right? Wrong! I had three dashers go to the store and the manager on duty DID not make the order. Oh and when I called, the manager told me that they “shut down” and that they can’t make the order even after I told her I placed it long before breakfast is even started. So now they just wasted the time gas and energy of three dashers because they waited 40 minutes to cancel the order wasted my time as well and I don’t even get my food? Even then when I’ve come here late at night 10 minutes before 4 they stop taking orders in the “drive thru” but this is DoorDash and the managers literally do nothing but stand at table all day so really what’s the excuse? These people are the biggest waste of money for the owners of the store extremely lazy and no willingness to rectify the situation no coupon in the mail just “we are serving breakfast, we didn’t make your food have a good day.”. And you best believe I won’t order here again .
Atmosphere: 1
Food: 1
Service: 1
I stopped here on the way to a dentist appointment because I was starving. This location was very clean and efficient and my food came out in record time and was very good.
Atmosphere: 4
Food: 5
Service: 5
Slow and inaccurate
Service: 1
Always messed up My order every single time don't matter if you go through the drive-thru or if you order at the kiosk but then half the time and they'll be so busy. They will not even acknowledge you at the drive-thru window and they will lock the doors early. What a disgrace in this establishment
Atmosphere: 1
Food: 5
Service: 1
Really gone down hill. Every time I go there, they ALWAYS get the order wrong. Either they give me a completely wrong order, or they miss putting half the items in the bag
Service: 1
Cold fries
Atmosphere: 1
Food: 1
Service: 2
This morning, I visited the McDonald’s located on 16 Mile in Sterling Heights with my sister and mother. I ordered the Big Breakfast and asked one of the employees if it was possible to substitute the biscuit and sausage (as we do not eat sausage) for two McGriddles. The employee confirmed that the substitution would not be an issue and stated that he could do it for us.
When we received our order, there was only one McGriddle. I approached the counter to politely inform staff of the mistake. Unexpectedly, the manager began yelling at us, saying we could not return to the store and that she would call the police if we complained further. We were extremely shocked, as we did not raise our voices or act disrespectfully at any point. We also asked her to verify with the employee who originally confirmed the substitution, but she refused to speak with him.
My sister asked for the manager’s name, but she refused to provide it, repeatedly yelling that she was the manager and would not give her name. The situation felt very hostile and unprovoked, especially considering we were simply trying to clarify an order that had been handled incorrectly.
The manager refused to identify herself. We have a photo taken inside the restaurant for identification purposes.
We were left shaken and confused by this experience and would like this matter to be reviewed.
Atmosphere: 1
Food: 1
Service: 1
The short chaldean ladies are always so respectful, and have great customer service skills. They always try to make things right. They are fast, and keep that busy store moving. Nice job ladies!
Atmosphere: 5
Food: 5
Service: 5
took my grandbabies to mcdonalds as a treat… big mistake folks hollerin, cussin, fries was cold, had to take the babies to church right after to rinse the sin off their lil ears!!!! Do NOT recommend if you have young children!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Terrible service, the food was cold and undesirable!
Atmosphere: 1
Food: 1
Service: 1
This is the third time that I have stopped here for food and a drink. Third time they are out of diet coke. I don't know who is responsible for keeping them stocked but they are not doing a very good job. At least today I didn't waste my time in the long drive thru line only to be told no diet coke. I went to the kiosk inside. McDonald's food is mediocre at best. I come to McDonald's specifically for the diet coke. If I can't get diet coje I might as well go to Wendy's across the street.
Every time I go to this place and order a meal, they always cheat me with french fries I don’t understand why they barely put any fries in there.
Service: 1
One of worse McDonalds I have been to!! Don’t recommend this place. Order was messed up, service was bad and very rude.
Atmosphere: 1
Food: 1
Service: 1
Never in my life will I go back worst McDonald’s EVER forgot 3 things I said? HOW
Atmosphere: 1
Food: 1
Service: 1
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