This business was great when Melissa owned it. The new owner is an overall horrible person.
Jason Horton
Do not use this company!Company charged for cleaning automatically on our credit card and did not perform the cleaning services. owner is dishonest. He stated that he fired the crew, admitted there was a problem, yet never refunded our money. unresponsive when we asked for help didn’t send a crew to rectify and didn’t answer our calls. wouldn’t answer until we called from another phone 5 days later.Not a man of his word, not an honest business owner. Do not use.Service: Standard clean
Jennifer Paupore
This woman lied to us repeatedly. We were told she was sending out a team of cleaners. She sent one girl who was at our house a little over 5 hours. She didn’t even make the beds. She did 1/2 the items on the list and then the owner tried to charge me $200 more dollars than originally agreed upon because she did such a “deep cleaning.” When I sent pictures of how horrible it was her story kept changing. Beware!
Sarah Bullard
I payed a total of nearly $500 for this company to come twice for a deep clean then a regular clean that honestly after I called to complain about the “deep clean” I thought I wasn’t going to be charged for the second one as to me, they were finishing the first one... I called back after the second time and the man tried to make it sound like my home was so nasty they’d have to come many times. I asked him how many times it would take to vacuum sand off the floor? Then he called me a terrible person and hung up on me. My house is brand new a year and a half ago, trust me it’s NOT nasty...
Brad Patton
Best cleaning service in town!! Highly recommended !
renee golden
Great place to work!!! Highly recommend our services!! Absolutely adore Melissa!! We not only make things beautiful- we going above and beyond -and LOVE doing it!!!
Liz stallman
The owner is absolutely amazing to work for! She pays fairly, has snacks and drinks for us to take for the day, and she does once a week “ family dinners” where we stop in after work to chat, grab dinner and bring some home for our families ❤️.
brooke matson
I worked for this company during summer months in 2019. It was a very hostile work environment, and communicated using text or Facebook chat to address important issues. The owner would often have employees clean her own personal home and perform extra tasks only to benefit her, most inappropriate (personal laundry/drug paraphernalia in view). Overall, poor communication, poor treatment of others, poor organizational skills, and severely poor management.
Mary K
Scheduled a move out cleaning when tenants moved out of my house. I explained I was an out of town landlord and did not know the condition the house would be in. Asked for a focus to be on the kitchen and basement cleaning. I happened to be in town the day the cleaning took place. The first two ladies spent a total of 1.5 hrs “cleaning”. But upon walking through the house afterwards, I discovered an uncleaned fridge, oven, sink, shower, as well as an uncleaned basement, as well as numerous other uncleaned areas. Called the company and sent pictures. It was agreed that the cleaning wasn’t done correctly and that they would come back. When I came back after they went through it again, I discovered NONE of these things cleaned. The painter who was repainting my house also pointed out how they literally left trash outside my front door and attested to the fact they weren’t there for even an hour the second time they came. Called back again, this time frantic as I had to drive 6 hours home and work. They said someone else could come out, but then called back to say they got sick. So I said forget it and cleaned it myself. After all of this, I received a bill for $125. $75 an hour worth of work was NEVER done on my 900 sq ft house. I emailed and called to dispute this bill, but never received a follow up. Three months later, they charged my credit card.
Christine Verdon
Today I had the cleaning done for Cleaning for a Reason. Very nice people who did a very good job in the time allotted. I appreciated this so much. It was a burden lifted off of my shoulders. Thank you for offering this service to people, it is so helpful.
Amazing customer service! My mother was a demanding house keeper. I think she trained the staff at AYSCUN. M1 & M2 and their team are a critical part of my business. They are a trusted part of my team!
Wayne Avery
I have a locally owned carpet cleaning business here in Traverse City. I go into homes to clean the carpet after cleaning crews quite often… The homes I clean after AYS Cleaning always look great!
Tyler Bartosh
They do an amazing job, every time! We would highly recommend to anyone if you're moving and need to stage your home, a clean before moving in your new home, spring cleaning, a general clean and regular office cleanings. Call the lovely AYS ladies!
Nicole Anderson
Super friendly
Jolynn Paige
I'm so grateful for At Your Service Cleaning! They donated cleaning services to me while I was undergoing chemotherapy. Not only was the cleaning service fantastic, but this company's dedication to supporting community members like myself is incredible.
This business was great when Melissa owned it. The new owner is an overall horrible person.
Do not use this company!Company charged for cleaning automatically on our credit card and did not perform the cleaning services. owner is dishonest. He stated that he fired the crew, admitted there was a problem, yet never refunded our money. unresponsive when we asked for help didn’t send a crew to rectify and didn’t answer our calls. wouldn’t answer until we called from another phone 5 days later.Not a man of his word, not an honest business owner. Do not use.Service: Standard clean
This woman lied to us repeatedly. We were told she was sending out a team of cleaners. She sent one girl who was at our house a little over 5 hours. She didn’t even make the beds. She did 1/2 the items on the list and then the owner tried to charge me $200 more dollars than originally agreed upon because she did such a “deep cleaning.” When I sent pictures of how horrible it was her story kept changing. Beware!
I payed a total of nearly $500 for this company to come twice for a deep clean then a regular clean that honestly after I called to complain about the “deep clean” I thought I wasn’t going to be charged for the second one as to me, they were finishing the first one... I called back after the second time and the man tried to make it sound like my home was so nasty they’d have to come many times. I asked him how many times it would take to vacuum sand off the floor? Then he called me a terrible person and hung up on me. My house is brand new a year and a half ago, trust me it’s NOT nasty...
Best cleaning service in town!! Highly recommended !
Great place to work!!! Highly recommend our services!! Absolutely adore Melissa!! We not only make things beautiful- we going above and beyond -and LOVE doing it!!!
The owner is absolutely amazing to work for! She pays fairly, has snacks and drinks for us to take for the day, and she does once a week “ family dinners” where we stop in after work to chat, grab dinner and bring some home for our families ❤️.
I worked for this company during summer months in 2019. It was a very hostile work environment, and communicated using text or Facebook chat to address important issues. The owner would often have employees clean her own personal home and perform extra tasks only to benefit her, most inappropriate (personal laundry/drug paraphernalia in view). Overall, poor communication, poor treatment of others, poor organizational skills, and severely poor management.
Scheduled a move out cleaning when tenants moved out of my house. I explained I was an out of town landlord and did not know the condition the house would be in. Asked for a focus to be on the kitchen and basement cleaning. I happened to be in town the day the cleaning took place. The first two ladies spent a total of 1.5 hrs “cleaning”. But upon walking through the house afterwards, I discovered an uncleaned fridge, oven, sink, shower, as well as an uncleaned basement, as well as numerous other uncleaned areas. Called the company and sent pictures. It was agreed that the cleaning wasn’t done correctly and that they would come back. When I came back after they went through it again, I discovered NONE of these things cleaned. The painter who was repainting my house also pointed out how they literally left trash outside my front door and attested to the fact they weren’t there for even an hour the second time they came. Called back again, this time frantic as I had to drive 6 hours home and work. They said someone else could come out, but then called back to say they got sick. So I said forget it and cleaned it myself. After all of this, I received a bill for $125. $75 an hour worth of work was NEVER done on my 900 sq ft house. I emailed and called to dispute this bill, but never received a follow up. Three months later, they charged my credit card.
Today I had the cleaning done for Cleaning for a Reason. Very nice people who did a very good job in the time allotted. I appreciated this so much. It was a burden lifted off of my shoulders. Thank you for offering this service to people, it is so helpful.
Restaurantji Recommends
Amazing customer service! My mother was a demanding house keeper. I think she trained the staff at AYSCUN. M1 & M2 and their team are a critical part of my business. They are a trusted part of my team!
I have a locally owned carpet cleaning business here in Traverse City. I go into homes to clean the carpet after cleaning crews quite often… The homes I clean after AYS Cleaning always look great!
They do an amazing job, every time! We would highly recommend to anyone if you're moving and need to stage your home, a clean before moving in your new home, spring cleaning, a general clean and regular office cleanings. Call the lovely AYS ladies!
Super friendly
I'm so grateful for At Your Service Cleaning! They donated cleaning services to me while I was undergoing chemotherapy. Not only was the cleaning service fantastic, but this company's dedication to supporting community members like myself is incredible.