BIGGBY COFFEE

I get being friendly in customer service, but I’m not you’re “ sweetie darling or honey!” I just waited 25 minutes for two coffees!! Maybe if you didn’t spend so much time on the microphone and call everybody names that you shouldn’t You guys would have more time to be faster and more efficient at getting orders out the window.. Not sure whose idea it was not to have a inside service so that people don’t have to wait so long the food obviously slows everyone down tremendously. The only other option is to go to Tom’s on the bay. The other Bigby over that used to be by Meijer Because there was no drive-through in a very inconvenient spot! Open one at the mall that has an indoor service plus a drive-through

Atmosphere: 1

Food: 5

Service: 1

A half an hour wait for 2 cups of coffee is absolutely ridiculous, please improve your speed of service

Service: 1

Great drinks great girls great location. Love the redbull mocktails.
Missed her name but one gave me directions around the construction a few weeks back.

Atmosphere: 4

Food: 5

Service: 5

The ladies there made a wonderful recommendation for my summer time s’mores latte and it was absolutely amazing. Such beautiful souls running the show, very friendly and quick service <3

Atmosphere: 5

Food: 5

Service: 5

Great service! The girls working did a great job on the Caramel Marvel's! They looked and tasted great! My wife and I are glad we stopped by for a quick pick me upper! Keep up the good work ladies!

Atmosphere: 4

Food: 4

Service: 4

These ladies make my morning a couple days a week, especially Deanne. The service is always top notch. Food and drinks are great too!

Atmosphere: 5

Food: 5

Service: 5

Not a great experience. Got 3 of our 4 drinks incorrect (smoothie, sugar free iced lavender matcha, 2 normal iced lavender matchas). Not great customer service either. Minimal conversation, very monotone. Not welcoming. Hate to be a hater, I usually love Biggby coffee locations, but this just want a pleasant experience :(

I enjoy Biggby coffee better than any other coffee place. My only issue is that at this particular store almost every order has something wrong. It's not a big deal except when I pay for those extra things.

Kudos on the very clean cups that we received our drinks in! Quick and friendly service.

I go out of my way to come to this Biggby location because the staff is so amazing especially Deanne! She is like a ray of sunshine, always puts a smile on my face with her unparalleled customer service. This location is easily accessible driving, and even when they are very busy they get through each order impressively fast! I LOVE the seasonal lattes and seasonal cold brew coffees, but my #1 go to is the golden honey latte. The food selection is limited (this is a compact location so very understandable) but is decent and at a reasonable price point. I have never had anything but exceptional coffee and service here, with so many cafes to choose from in the area, this one is truly a gem!

Deanne was so friendly and nice, her positive attitude and warmth sent the entire tone of my day. What a lovely experience <3

Ordered a Caramel Marvel hot coffee and it hardly tasted like coffee and there was no caramel flavor at all. We ended up throwing the drink away which was totally annoying since we’d spent over $6.00 for it.

I love your coffee

Everytime I'm here I remember how people should act in customer service. The biggby girls go above and beyond. Thank you. :)

I had a great experience with the night crew tonight. They are very positive and friendly. I do not frequent Biggby quite often, but I always love going there when I do. I did not catch their names, but they deserve a big fat tap for treating their customers well.