Jimmy John's in Traverse City

“Over the past several years, on the way to work (night shift), and about every other week I order online a Gargantuan. And only the Gargantuan for the hugeness and awesome meats in this thing. Tonight, I picked it up headed to work and discovered it absolutely had NO MEAT! I received a $25+ lettuce, tomato & onion sandwich for my 12+hr shift tonight! Called them up and Mitchell made my order up and delivered it to me on his way home after his shift. He said he needed to get a couple new people re-trained since it happened TWICE today. I don’t think re-training is the only thing that will resolve this issue. A sandwich called the Giant JJ Gargantuan with a price of $22.25 does not require critical thinking skills, just a little bit of basic thinking once you’ve created a skimpy sandwich and not ask, “hey guys, this can’t be right…right?”. “Screw it, ain’t my money or my dinner. Hell ya, got a tip on that order, too!” If that tip was shared, fine. But, who ever made that Giant Gargantuan and just didn’t care needs to start caring about the community they serve. Although I won’t be able to eat till about 3-4am amidst of servicing patients and other healthcare colleagues, my my mind and wellbeing to do so carefully, safely and with care is dependent on that damn Gargantuan! Mitchell, get that kid’s tip, have them understand the importance of what they do for who they do it for.“

“Update as of 8/8: So I'm updating this review because the manager reached out and gave a credit and was super helpful. My beef is now exclusively with Doordash who refused to correct this even though they were the only ones who could. Like I said, mistakes happen and if I hadn't been having a pretty crappy day already, I would've found the situation pretty funny lol I appreciate the quick response from JJs! I'll be ordering through the app or by phone in future!

Original review:
They forgot the bacon in my BLT... One of 3 named ingredients in the entire damn sandwich and they forgot it lol I understand mistakes happen but when I tried to resolve this with Doordash, I was only given back half the amount of the $20 GIANT BLT minus the B. The restaurant just said to work with Doordash so now I'm out $10 because someone else screwed up?

Also added things to my chicken caesar wrap that I didn't ask for. Just a mess overall. Won't be ordering this way again, for sure.“