Jimmy John's in Traverse City

“Over the past several years, on the way to work (night shift), and about every other week I order online a Gargantuan. And only the Gargantuan for the hugeness and awesome meats in this thing. Tonight, I picked it up headed to work and discovered it absolutely had NO MEAT! I received a $25+ lettuce, tomato & onion sandwich for my 12+hr shift tonight! Called them up and Mitchell made my order up and delivered it to me on his way home after his shift. He said he needed to get a couple new people re-trained since it happened TWICE today. I don’t think re-training is the only thing that will resolve this issue. A sandwich called the Giant JJ Gargantuan with a price of $22.25 does not require critical thinking skills, just a little bit of basic thinking once you’ve created a skimpy sandwich and not ask, “hey guys, this can’t be right…right?”. “Screw it, ain’t my money or my dinner. Hell ya, got a tip on that order, too!” If that tip was shared, fine. But, who ever made that Giant Gargantuan and just didn’t care needs to start caring about the community they serve. Although I won’t be able to eat till about 3-4am amidst of servicing patients and other healthcare colleagues, my my mind and wellbeing to do so carefully, safely and with care is dependent on that damn Gargantuan! Mitchell, get that kid’s tip, have them understand the importance of what they do for who they do it for.“

“The young lady at the counter with a facial piercing needs to slow down, and learn to count back cash! My order came to $11.23 I gave her $15.23 and she stated she didn’t know how to do math, and than proceeded to use her calculator than hand me back $3 and some change, when I explained to her the total I should be getting back is $4 and even showed her myself on my calculator. Other than that I’ve never had a bad experience and I’ve never had to write a review like this either.“