The chicken alfredo pasta is delicious, but the service is terrible.
Atmosphere: 2
Food: 3
Service: 1
Eric Otto
“New and improved” crust is trash. Bring back the old pan pizzas with garlic butter crust. Won’t be back until they do.
Atmosphere: 3
Food: 1
Service: 1
Angela Hubble
I ordered online on the app and my mistake. I put the wrong time so I spent three hours trying to call the store or restaurant rather to let them know. Hey I got the wrong time. Can I change it please? Well they never answered so when I showed up there and I told her what was going on, all she said was yeah that’s what other people said too. Something‘s wrong with our phone. No sorry no hey let me make it right. No nothing.
Atmosphere: 2
Food: 5
Service: 1
Sarah
Heads up to anyone ordering delivery with Door Dash. Pizza Hut contracts DD drivers to deliver for them BUT the sneaky restaurant will keep some or all of the drivers tip. If ordering delivery for pizza hut with a delivery service such as DD, grubhub, etc...tip your driver cash. The restaurant steals what isn't theirs & as a driver, we work harder than the establishments employees do to get your food to you hot & fresh. The more drivers catch on to the BS, the more pizza hut customers will suffer.
Zeph Cranson
Seems like no one wants to work
Atmosphere: 1
Food: 5
Service: 1
Harmony Lanier
Yuck!!! I am so disappointed bye bye $50 Never again! This is literally the worst pizza I've ever eaten it was delivery so the service and environment idk
Atmosphere: 1
Food: 1
Service: 1
Heather Watson
Paid extra for ranch. And guess what...no ranch...it's literally the only thing that makes the wings and breadstciks tolerable....I guess the guys are happy..
Food: 3
Service: 3
Odalys Azcarraga
I was treated horribly! I ordered a pizza Tuesday afternoon did not receive pizza, nobody at restaurant tried to fix the problem. Now I have to wait until Friday to speak to a manager. My pizza cost 28.65 and got no pizza. Who does that, and when I went to restaurant a girl with rotten teeth disrespected me and wouldn’t get manager to resolve problem. Pizza Hut stoled from me. What pizza place doesn’t deliver your pizza and refuse to fix it. I will never order from them again. Other people are very upset that I’m being treated this way and refuse to order there. Pizza Hut on us31 traverse city, Michigan
Service: 1
Jennifer Anderson
Terrible customer service!
Atmosphere: 1
Food: 4
Service: 1
Sara Cross
There was hair imbedded into my pizza. Food was cold by the time it got delivered
Ordered take out Marguerita Pizza twice in one month and BOTH times we ordered extra pesto AND BOTH times we not only did not get extra we got NONE. Obviously their employees need to be trained better. Very disappointing!
Atmosphere: 3
Food: 1
Service: 3
A A
Pizza hut uses Doordash Delivery & Ordering on line. On the Doordash app There is no "Taco Pizza" ?🤷♀️ So I called Pizza Hut & Elizabeth was very kind & helpful with my order. 👍 It arrived hot, smelled great but looked very different🧐 from the one I ordered 1year ago. It did taste the same! Having the sour cream, salsa side's. Thank you 😋
Vegetarian options: You know what you like on your vedgie pizza & they have it. You know what you like in your pasta & they have it.
Kid-friendliness: Yes
Wheelchair accessibility: Yes & they will accommodate. Large groups call ahead 🙂
Always nice employees. Love the salad bar and Pizza Hut is always good pizza.
Atmosphere: 5
Food: 4
Service: 5
Jason Echolls
Very rude staff. While waiting with my food at my table, I was told i had to leave that table. Even though there were 10 other empty booths, the one I was at HAD to be vacated for a group of 4 people. Had the place been packed I would understand, but with so many other open tables I don't get why I was forced out.
Atmosphere: 1
Service: 1
Karen Cockrell
Very poor service! We ordered online and paid the door dash driver a good tip but didn’t get our full order so I would not have given a tip to Pizza Hut as well if I would have known how irresponsible they are! I don’t care if you’re short staffed! If I place an order and give your restaurant a required $5 delivery fee that is meant for your restaurant and then give a tip for the person preparing the food and then another larger tip for the door dash driver then I should get what I ordered!!! I will never ever visit or order from this place again! Paying $20 in total for tips and then getting short changed on our order just plain isn’t right!!!
The chicken alfredo pasta is delicious, but the service is terrible.
Atmosphere: 2
Food: 3
Service: 1
“New and improved” crust is trash. Bring back the old pan pizzas with garlic butter crust. Won’t be back until they do.
Atmosphere: 3
Food: 1
Service: 1
I ordered online on the app and my mistake. I put the wrong time so I spent three hours trying to call the store or restaurant rather to let them know. Hey I got the wrong time. Can I change it please? Well they never answered so when I showed up there and I told her what was going on, all she said was yeah that’s what other people said too. Something‘s wrong with our phone. No sorry no hey let me make it right. No nothing.
Atmosphere: 2
Food: 5
Service: 1
Heads up to anyone ordering delivery with Door Dash. Pizza Hut contracts DD drivers to deliver for them BUT the sneaky restaurant will keep some or all of the drivers tip. If ordering delivery for pizza hut with a delivery service such as DD, grubhub, etc...tip your driver cash. The restaurant steals what isn't theirs & as a driver, we work harder than the establishments employees do to get your food to you hot & fresh. The more drivers catch on to the BS, the more pizza hut customers will suffer.
Seems like no one wants to work
Atmosphere: 1
Food: 5
Service: 1
Yuck!!! I am so disappointed bye bye $50
Never again! This is literally the worst pizza I've ever eaten it was delivery so the service and environment idk
Atmosphere: 1
Food: 1
Service: 1
Paid extra for ranch. And guess what...no ranch...it's literally the only thing that makes the wings and breadstciks tolerable....I guess the guys are happy..
Food: 3
Service: 3
I was treated horribly! I ordered a pizza Tuesday afternoon did not receive pizza, nobody at restaurant tried to fix the problem. Now I have to wait until Friday to speak to a manager. My pizza cost 28.65 and got no pizza. Who does that, and when I went to restaurant a girl with rotten teeth disrespected me and wouldn’t get manager to resolve problem. Pizza Hut stoled from me. What pizza place doesn’t deliver your pizza and refuse to fix it. I will never order from them again. Other people are very upset that I’m being treated this way and refuse to order there. Pizza Hut on us31 traverse city, Michigan
Service: 1
Terrible customer service!
Atmosphere: 1
Food: 4
Service: 1
There was hair imbedded into my pizza. Food was cold by the time it got delivered
Restaurantji Recommends
Ordered take out Marguerita Pizza twice in one month and BOTH times we ordered extra pesto AND BOTH times we not only did not get extra we got NONE. Obviously their employees need to be trained better. Very disappointing!
Atmosphere: 3
Food: 1
Service: 3
Pizza hut uses Doordash Delivery & Ordering on line.
On the Doordash app There is no "Taco Pizza" ?🤷♀️
So I called Pizza Hut & Elizabeth was very kind & helpful with my order. 👍
It arrived hot, smelled great but looked very different🧐 from the one I ordered 1year ago.
It did taste the same! Having the sour cream, salsa side's. Thank you 😋
Vegetarian options: You know what you like on your vedgie pizza & they have it. You know what you like in your pasta & they have it.
Kid-friendliness: Yes
Wheelchair accessibility: Yes & they will accommodate. Large groups call ahead 🙂
Food: 4
Service: 5
Recommended dishes: Cheese Sticks, One Topping Pepperoni Pizza and Garlic Cheese Bread, Beef & Bean Taco Pizza, Supreme Pizza, Cheese Pizza
Always nice employees. Love the salad bar and Pizza Hut is always good pizza.
Atmosphere: 5
Food: 4
Service: 5
Very rude staff. While waiting with my food at my table, I was told i had to leave that table. Even though there were 10 other empty booths, the one I was at HAD to be vacated for a group of 4 people. Had the place been packed I would understand, but with so many other open tables I don't get why I was forced out.
Atmosphere: 1
Service: 1
Very poor service! We ordered online and paid the door dash driver a good tip but didn’t get our full order so I would not have given a tip to Pizza Hut as well if I would have known how irresponsible they are! I don’t care if you’re short staffed! If I place an order and give your restaurant a required $5 delivery fee that is meant for your restaurant and then give a tip
for the person preparing the food and then another larger tip for the door dash driver then I should get what I ordered!!! I will never ever visit or order from this place again! Paying $20 in total for tips and then getting short changed on our order just plain isn’t right!!!
Food: 3
Service: 1
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