Starbucks

3130 W South Airport Rd, Traverse City
(231) 947-2992

Recent Reviews

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Annette Richmond

Drive thru lady was rude and rushing us. Carmel Macchiato tasted like burned espresso, did not have any of the treats we wanted. Just a bad experience, will not go to another

Atmosphere: 1

Food: 1

Service: 1

Melissa Grubaugh

I ordered a Venti pistachio Frappuccino with oatmilk, when I got to the window I was charged for the venti but was handed a tall. They corrected the mistake, but forgot the oatmilk. Very disappointed because I can't have any regular milk due to allergies.

Food: 1

Service: 1

jake smith

The employees were loud and disrespectful very unprofessional there was someone talking to one of the employees and they were talking with their hands and the employee was mocking that person by rolling their wrist back at them

Banflaith Inoli

I worked at Starbucks for seven years, and this store is so far behind standard that even I would never go back. I walked into the store, and even though there were four people working (and three people in the lobby who already had their coffee), nobody greeted me. I stood at the register for a while before anyone even acknowledged me. Finally, a barista yelled at someone in the back "Someone's up front for you". and then THAT person replied "I can't come up will you get it?" So the original barista, who had been completely ignoring me, greeted me and asked what I would like. I was going to get something from their pastry case, but I noticed many gnats in the case, which I mentioned. The barista outright lied to me, saying "oh, we don't serve anything from the case" (why are there two and three of everything in this case, then? I doubt the store manager is okay with that much product waste) "corporate won't give us plastic pastries so we put these out and then throw them all away, every night." Yeah, I don't believe a word of that. I'm sure that there are extra pastries that are not in the case that you serve, but I don't believe for a minute that you never serve any of the pastries from the case. It had two slices of banana nut loaf, but only one slice of pumpkin loaf (where was the second slice?). It had tons of cake pops in it (that you just...throw away every night?) No way. So I declined any pastries. I only get one drink at Starbucks, and I order it the same every time. I always get a grande 5 pump breve no water chai with whip. I ordered it exactly like this and the cashier charged me. I waited for the baristas to make my drink. They didn't seem to know who should make the beverages for the cafe, as all of them were doing drive through drinks. One person came along and put four, not five, pumps of chai in my cup. A few minutes later, someone else came along and took over the drink. I asked if they put 5 pumps in, and she said no, that's not what I ordered. So she adds the extra pump - thanks. I was watching them make my drink. I did not see any half and half (the "breve") used. It looked like she just poured milk in a used pitcher (not supposed to combine cold milk with warm milk). I didn't say anything, because maybe they have a container that looks like milk jugs for their half and half, idk. Anyways, after waiting longer than sbux standards (there is a corporate two minute goal for drink waiting), she put a drink out. She didn't make eye contact with me, didn't call my name, she didn't call out the drink, nothing. I wasn't sure if maybe some of the people who were already seated in the lobby were waiting for another drink, so I wasn't sure if it was even my drink. Anyways, I finally figure out that it's my drink, and I look at the label. All it said was grande chai with breve. I opened up the lid and noticed that she didn't put whipped cream on there either. I almost went back to correct the drink, but changed my mind. I had a feeling these kinds of employees would spit in your drink if they didn't like you. not saying that's what they did, or would do, but I felt that vibe BIG TIME. I drove away, and tasted my chai. it didn't taste like it was made with half and half. It was also barely warm. I think they used leftover milk from someone else's drink. In my opinion, this Starbucks is dirty, the employees are careless and rude, they don't get your drink right, and they dont communicate. it was like being around a bunch of surly high schoolers. I'm never going back.

Nicole Fink

Always yummy drinks. Usually good service. Convenient location.

Atmosphere: 4

Food: 5

Service: 5

Ryan Cook

So slow......

Jane Green

After watching the barista take her time with my mocha, she set it down and said in a very snotty tone " I hope you have a better day". Who needs attitude at 9 am when trying to get a coffee.That attitude needs to be addressed. Very unprofessional.Id give no stars for service.

Parking: The website says drive thru. Its inside Target

Atmosphere: 1

Food: 1

Service: 1

Chevelle Hosler

Love this location. Berista's are amazing. Aways friendly. Drinks are the best here.

Atmosphere: 5

Food: 5

Service: 5

K. Morton

It's honestly rare that my order is made correctly at this location. I always do the mobile app ordering and pick up in the store. I think my order has got to be kinda annoying for the baristas working and why its rare that its correct. I always add 4-5 extra shots of espresso, regardless of whatever the drink is and I imagine that's time consuming. I am always sure to tip well to try and make up for the extra time it takes. But I'll be damned if they ever make it how I order it. I can tell just by the color of the drink whether it has any of the extra shots in it. It's incredibly frustrating to pay for something I'm not receiving. I'd rather get a text saying "hey, we can't accommodate the extra shots" rather than act like I won't notice that I'm missing the extra espresso!

Atmosphere: 4

Service: 3

Doug Dagostino

It's a typical Starbucks. Quality food, high prices and reasonable service (most the time). Just stopped in to get coffee.

Atmosphere: 4

Food: 3

Service: 4

Hayley

Everyone is so friendly and even though there's usually a wait the service is super quick!

Atmosphere: 5

Food: 4

Service: 5

Don Heustis

No thnx.

Atmosphere: 1

Food: 1

Service: 1

The Delivery Guy

Was good

Atmosphere: 5

Food: 5

Service: 5

Bree Hackett

Its pretty bus

Atmosphere: 5

Food: 5

Service: 5

Steve Stephens

Why are people reviewing the Target Starbucks and putting it on the South Airport Starbucks page? Jeez, use some reading comprehension before slandering the wrong location publicly. Everyone here also seems whiny and ungrateful — go make your own coffee at home. I love the baristas here! They’re always so sweet and so happy to give my dog his pup cup. I don’t care about lines or speed; its 2023, labor is extremely hard to find and staff everywhere is underpaid… be patient!

Atmosphere: 5

Food: 5

Service: 5

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